easyJet Arvostelua 

Esperienza pessima e disservizio grave – EasyJet Car Rental / CarTrawler / Centauro
Ho prenotato un’auto per 13 giorni a Creta tramite EasyJet Car Rental (gestito da CarTrawler), pagando in anticipo 591,93 €. All’arrivo, nessuno si è presentato per il trasferimento dalla Hall Arrivi all’ufficio del noleggio, nonostante fosse previsto dal contratto.
Dopo aver preso un taxi a nostre spese, abbiamo trovato il personale che ha ammesso che non erano venuti a prenderci perché “era da solo”. Inoltre, ci è stato addebitato 150 € per carburante senza alcuna documentazione e ci è stato chiesto un supplemento di 300 € per evitare la cauzione, una pratica completamente irregolare e a mio avviso illegale.
Risultato: non abbiamo mai ricevuto l’auto pur avendo pagato tutto in anticipo. Reclamo già inviato, ma il servizio clienti continua a ignorare o minimizzare il problema.
Ho già segnalato il caso alle autorità competenti. Sconsiglio vivamente di affidarvi a questo servizio.

easy jet n'est pas le loueur, juste un intermédiaire qui nous a envoyé vers un loueur de très mauvaise qualité.

c'est une Arnaque
EASY JET CAR RENTAL c'est associé à des escrocs!
Il est indiqué dans le mail d'EASY JET que le loueur Noleggiare ayant mon numéro de vol , savait à quelle heure nous atterririons. Or il ont mis un horaire de retrait de véhicule à l'heure du décollage! Je suis donc arrivé avec 1h 40 de retard. ils m'ont demandé un bon de commande papier, alors que j'avais leurs mail de confirmation et qu'ils ont reconnu avoir ma réservation dans leur ordinateur. Aprés 30 minutes de discussion, ils m'ont annoncé que j'avais désormais plus de 2 heures de retard et qu'ils n'avait plus à me donner la voiture. si j'en voulais une , il me fallait repayé!

Appalling. I paid for a car I never received. I booked and paid for car rental with them and provided my flight number. We were late collecting partly because I’d booked collection too early and partly because of a flight delay. Despite assuring me before we took off that I I could collect the car this wasn’t possible without a massive surcharge which was more than I’d paid for the car in the first place. Whilst at the rental desk they promised me a refund. However, they have subsequently refused, leaving me more than £350 out of pocket. EasyJet refuse to become involved.

Dommage on ne peut pas mettre moins d'une étoile...
Nous avons décidé de passer par Easy Jet Car Rental et leur partenaire Green Motion pour louer une voiture à 250 euros pour une semaine à Londres... Quelle mauvaise idée...
Arrivées sur place on nous explique que la carte utilisée pour passer la commande n'est pas valable car carte de débit alors qu'il faudrait une carte de crédit pour la "modeste" caution de 1505 livres sterling... Nous avions une carte de crédit à disposition mais l'employé de Green Motion à soutenu qu'il fallait que la carte de crédit soit au nom du conducteur principal et que ça soit celle qui a passé la réservation. Après 1h d'appel à Easy Jet Car Rental et malgré un changement de conducteur pour avoir le bon nom, l'option nécessaire au paiement était refusé par Green Motion... Résultat il fallait pour récupérer la voiture souscrire à une assurance à 45 livres par jour pour 8j... Soit 400 euros de bonus sur notre location de 250 euros... Nous avons tenté de joindre Easy Jet Car Rental pour avoir a minima des explications et un geste commercial de leur part mais le service était déplorable et l'interlocutrice à fini par nous raccrocher au nez lorsque la conversation est allée sur le fait qu'il soit possible de réserver avec une carte de débit lorsque finalement seule une carte de crédit est acceptée... Il s'agit d'une arnaque et nous espérons que ce message sera utile à d'autres personnes, n'y allez pas !

I found the car Usave provided for my booking was in really poor condition, smashed headlight and oil warning light constantly making a bleeping noise driving was a significant distraction, I completed their survey and I would not hire from this company again, terrible customer service from EasyJet cartrawler booking portal when I raised my complaint, never again

Nous avons loué par votre intermédiaire une voiture a AUTOVIA OLBIA, à notre arrivée comme les cartes bancaires proposées (dont une avec l'option crédit) ne convenaient pas ,nous nous sommes faites mettre dehors sans ménagement par le propriétaire du bureau !!! Nous étions avec 2 enfants laissés dehors en pleine canicule car manque de place dans le bureau ! Nous avons contacté votre agent qui n'a pu rien faire car le temps écoulé pour essayer de récupérer notre location payée était dépassé !!! UNE HONTE !!! J'espère que vous daignerez nous rembourser notre investissement car le service payé n'a pas été rendu !! Nous avons du faire appel à une autre agence et repayer une autre location. MERCI A AGATA PALARENT tél +39 329 261 1953 qui nous a permis de sortir de cette mésaventure ! Quant à vous : C'EST DU VOL !!!! ET JE NE VOUS FEREZ PAS DE PUBLICITÉ BIEN AU CONTRAIRE...

We had the most horrific experience with Easyjet car rental.

We booked a car for 3 week’s hire for collection at Preveza airport using the easyJet car rental website linked to the main easyjet flight booking page. It cost £863 and was with Thrifty. The online booking page requested the flight number and then automatically added car pick up and drop off times. Our flight was due to land at 21.10 on 26 July - the booking form automatically added 18.40 for pick up. Similarly for the return, the flight was scheduled for 22.10 on 16 August and drop off was automatically entered as 17.40. As the times were automatically added and clearly linked to the flight numbers entered we thought they were UK times and the 2 hours time difference for Greece would be taken into account.

Our outward easyJet flight was then delayed by 2 hours. Whilst sitting on the runway waiting to take off, we rang the Greek number provided on the car rental paperwork several times but it failed to connect. We then received a text saying as the flight was delayed our car rental might be affected and gave a number to call. We called it and were told there was no problem and the car would be ready for us on arrival.

On arrival at 23.00 we went to the Thrify desk and were told there was no car for us because we were late. The lady at the desk was dismissive. We explained we had paid £863 and showed her the first number we had called on the paperwork to say we would be late but that it wouldn’t connect. She said she had never seen the number before and that we would have to take it up with easyJet car rental.

The next morning we emailed easyJet car rental. A case number was created with Car Trawler. On the 28 July we received an email from Car Trawler who said they were sorry but we had arrived late. They gave a heap of excuses, stated there was nothing they could do and said there was no refund. Cue another email from us highlighting:

1. The online times for car collection and drop off were automatically entered onto the page linked to the flight number, indicating that EasyJet had matched the flights to pick up and drop off times. Adding to our defence, manually adding time slots only provides the option of entering times on or half past the hour. Quite simply, we couldn’t have entered 18.40 as a pick up time - only 18.30 or 19.00!

2. Both easyJet and thrifty had our flight number so both would be aware of the time the plane would land.

3. When a service is paid for in full in advance, the customer should expect the service to be provided. EasyJet took £863 and did not provide the service of a car.

4. The arguement that late arrival gave an additional cost to the car hire company to prepare the car was nonsensical (one of the reasons they gave for not refunding). The car was already clean so no extra work required.

5. EasyJet communication re delayed flights was poor with wrong phone numbers provided and miscommunication.

In response to this (and several follow up emails), we finally received a reply on 4 August saying as a gesture of good will they would refund £761 - £102 short of the amount we paid. We also ended up paying £1055 at the airport on arrival for another car (from Europcar, whicg incidentally were fantastic). In short it meant we spent almost £300 more than expected and meant we started our holiday with a massive amount of stress.

The reviews and apalling Trustpilot score for EasyJet car rental say it all. Had we seen them earlier we would never have booked. Why easyJet are putting their name and reputation on the line with this absolute scam is extraordinary.

In short, just don’t book car rental with EasyJet!

Never book car hire from easyjet!
Last month I booked our plane ticket and car rental from easyjet, including car insurance and paid for everything before hand expecting smooth transaction upon arrival. I am aware that there will be a deposit of £1500 upon car collection using your credit card. However, when we left the airport I found out I was charged nearly £1700! I was double charge for my rentals, fuels etc.! When we returned the car at Hertz in Belfast, we approached the staff about the said charges and to my dismay I was told that I only paid to the easyjet upon booking and not to them. It was only for easyjet commission after all! Such a HUGE SCAM!
After 5 working days I got my £1500 deposit but not for double charges rentals.
So, pls avoid!

Shame I cannot give ZERO stars. Your affiliate Green Motion is the worst car hire company I’ve used in 25 years. I was charged £250 for an alleged 1in scuff to an alloy wheel. This costs nothing to polish. Rough practices designed to exploit customers. Shame on you easyJet to partner with such dreadful companies

PLEASE DO NOT BOOK a car hire through easyJet. We were extremely disappointed to find that they had assumed out of our party who would be the driver of our vehicle despite the fact when we booked the car hire, they asked us who would be the main driver of the vehicle and we put all the information in, including his driving license. on arrival to pick our vehicle up we wasn’t allowed to collect the vehicle as the person they had put down as the main driver didn’t have a driving license. It was late when we arrived to collect our car so they were very rushed( gold car) to close so we had to leave and return the next day. Upon arriving the next day we were told we still couldn’t have our Car as it’s gone down as a no-show.
To hire this vehicle cost us £369 we called easyJet to get this cleared up and sorted out they told us there was absolutely nothing they could do. We just have to lose the money. As you can imagine the disappointment and the stress at the beginning of our holiday at 11 o’clock at night was absolutely so disheartening to our entire family. Avoid booking a vehicle through EasyJet with gold Car at all costs.

Abbiamo noleggio una macchina direttamente dall' app ....per un errore di orario ci hanno lasciato a piedi e non solo nessun rimborso neanche per ritardo...
Non c'è comunicativa con loro ...
Ma delegano tutto alla compagnia di noleggio.... peggio ancora..
Lo sconsiglio vivamente....
Andate direttamente alle compagnia di noleggio..
Poco seri..

Avoid at All Costs – Goldcar Malaga & EasyJet Car Hire are a Disgrace

We booked a premium car hire and full insurance through EasyJet, thinking it would be a smooth, stress-free start to our holiday. Instead, it turned into a masterclass in how to ruin a trip.

After a full hour waiting to be served at Goldcar Malaga Airport, followed by another 45 minutes waiting for the car, we were aggressively informed by a rather rotund, confrontational employee that the insurance we bought via EasyJet was invalid. We were told we would need to pay an extra £456 (more than the original booking and insurance combined) or face a £3,000 excess.

This is not a misunderstanding – it’s a blatant scam. Nearly every customer at the desk was being told the exact same thing. Goldcar’s bullying tactics and hidden charges are clearly routine.

When we finally got the car, it was a wreck: the bumper was hanging off, it was in dreadful condition, and there was no one available to complain to. The complaints process is an impenetrable mess of email forms, clearly designed to make you give up.

EasyJet should be ashamed to be partnered with such a company. Goldcar Malaga operates with zero professionalism, zero honesty, and total contempt for its customers.

Be warned: If you value your holiday, your money, and your sanity, avoid Goldcar Malaga and EasyJet car hire entirely. You’ll be screamed at, fleeced, and handed a dangerously poor vehicle.

Thanks, Goldcar Malaga – you turned what should have been a dream trip into a stressful, expensive nightmare.

Easyjet la peggior compagnia del mondo. Ho riservato il mio volo per le vacanze in famiglia e insieme al volo per la prima volta ho deciso di noleggiare un auto con Easyjet. Mi sono fidato. Una settimana prima di partire la mia prenotazione è stata cancellata. Cerco il voucher sulla mail e lo trovo annullato. Senza un motivo senza capire cosa sia successo. Appena arrivato all'aeroporto vado per ritirare la mia auto e la prenotazione era veramente cancellata.IT199030530. Insieme all'agenzia noleggio auto Recordgo , la compagnia che mi ha scelto Easyjet in partnership con Cartrawler , constatiamo che la prenotazione effettivamente non esiste più. Ho dovuto rifare un nuovo contratto e pagare di nuovo una grande cifra equivalente al mese di agosto per avere un auto degna di una vacanza. NON RISERVATE MAI AUTO CON EASYJET e CARTRAWLER. Vi garantiscono dei prezzi vantaggiosi per poi riservarvi la sorpresa. 850 chf RUBATI. Ladri

What a absolute joke so avoid!!! We hired a vehicle through easyJet when we booked our flights, just for the simplicity. We payed upfront for the car so we knew what we were paying for before we arrived at our destination. On arrival it was late and all we wanted was our rental car for our onward trip a few hours away. We were greeted by a very friendly gentleman who very quickly found our details. The car we booed they didn’t have so he offered us something similar which was fine. Then explains there was an extra £300 tax and a further £300 for refundable beposit so £1000 in total.Obviously not what we needed late at night with two shattered kids in toe. There was no warning of this and we feel completely tricked.

Août 2025
Easy Jet car rental : Des voleurs !
En passant par leur plateforme, nous avons loué une voiture pour 2 jours au Portugal, prestation payée en entièreté en amont —> impossible de récupérer la voiture une fois sur place à l’agence Green Motion de porto. Il était clairement indiqué qu'une carte de crédit était nécessaire mais il n’a jamais était stipulé qu’une carte de crédit avec la mention « crédit » inscrite dessus était indispensable pour une simple question d’empreinte bancaire. De plus aucune mention n'était faite sur l'acceptation ou non de cartes de crédit avec la mention « débit » inscrite.
Malheureusement, nous avons deux cartes de crédit avec la mention « débit » et cela nous a empêchés de récupérer la voiture que nous avions réservé et PAYÉ.
Aucune solution proposée par l’agence GREEN MOTION, malgré le fait de vouloir payer en direct le montant de la caution en cash, par CB ou virement bancaire.
Bien évidemment le service client d’EASY JET CAR RENTAL indisponible.
Nous avons du prendre un taxi à 165€ pour se rendre sur notre lieu de destination et au retour 42€ de bus. Malgré nos échanges avec le service client le surlendemain, EasyJet a complètement refusé de nous rembourser ou de nous aider à trouver une solution.
Au téléphone, ils comprennent notre frustration simplement mais aucune action n’est faite. On marche sur la tête !

En résumé prestation de service payée pour aucun service au final, aucune marge de manœuvre et d’énormes frais supplémentaires pour une simple question d’emprunte bancaire.

Lunaire et inacceptable !
Cerise sur la gâteau : Bizarrement avec le même service et le même loueur d’autres clients étaient dans la même situation que nous.
Voleurs.

Hidden charges at car rental arrival which were not part of the t&c. We refused the pickup and have been fighting with the awful AWFUL easy jet customer service for 5 months. We have proof that we showed up on time, we even called easy jet customer service on time and any refund is refused because the car rental claims that we never showed up (did not allow to us sign a statement that we refused a pick up). Meanwhile there are records of easy jet talking to the car rental via my phone. Easy jet customer service is designed to refuse any responsibility and restart the claim over and over again.

Paid by debit card, I read the small print while paying which said: "you need a credit card to pickup the car", No worries I do have a valid credit card. Received an email after payment: "We noticed you used a debit card to pay, notice you will need a credit card, registered on the driver's name to pick up the car"... Me again: No worries, I have a valid credit card, used it a ton of times for car rentals.

Day of pickup comes, Car rental goes: "Sorry, we do not accept American Express." 40 degrees of heat, with luggage and two small kids on some parking lot, far away from the airport. Easyjet marked this as "no show", their line of defence was: "The terms and conditions of your car rental state they only accept Visa and Mastercard", YES, and YOUR site says I need a credit card, which I have. They even cut me off on their chat, and I was being super polite despite the stress.

Lots of stress, £458 pounds lost, all they had to do in their web site would be to state: "Check what credit cards are accepted by your chosen car rental". Of course they would lose clients if they said that. It's not like I read that and I ignored it, it's simply hidden in 15 pages of terms and conditions of the car rental. Such an important detail should be hinted clearly before or during payment.

Their site just states you need a credit card. They deflected any hint of responsibility. Be warned, their bad service is real.

If i could give no stars i would. Go to any other company. Most of our friends recommended Europcar and we selected Easy Jet huge mistake. Car hire was organised through BUDGET CAR RENTAL. Organised car rental in the Uk and paid on credit card. When i got to the desk in Bari airport with all the relevant paperwork confirming I had paid I was told they had to take my card information. When I queried why I was told money would not be taken it was just for fuel or the excess in case of damage that they needed the card information. I was told if i had paid a deposit it would be refunded. Car was a tight squeeze not enough room for the 4 suitcases and 4 adults as i had requested and we had to put the seat down and squeeze two adults in the back with the luggage. We also realised on our trip away that the headlights were not working properly. Made driving at night difficult to say the least. Did as we were asked - returned car with full tank of petrol, advised about headlights but they were not really interested and today we have found out that we have been charged twice for the car hire and they need to look into it - even though I have sent copies of bank statements - it takes 20 days for them to "investigate it" when you can see quite clearly money has been taken twice. Avoid at all costs