easyJet Arvostelua 

Just Awful. Ripped off. Will never use EasyJet or their car hire again.

Idem arnaque

We booked s Skoda Kamiq or similar (5 people with 4 large cases) in Rhodes, between 17.07.26 and 26.07.26). Car provider was Wheego, part of Monza Rent a Car Rhodes).
We got a 100 years old Toyota Corolla (saloon) where everything was falling apart and we only managed to put 3 cases in the boot. At reception, they have told us that was the option for us: take it or leave it. This was not acceptable, the car was not what we paid for. We intend to contact EasyJet and try to get some refund.

★☆☆☆☆

Very disappointing experience. I attended the rental desk to collect my prepaid car but was refused because I only had a virtual payment card. While I accept this was in the terms, customer service simply replied with a generic message repeating the T&Cs and made no effort to review my case or offer any goodwill. If anything goes wrong, don’t expect flexibility—just references to the small print. Read every payment requirement very carefully before booking.

DO NOT BOOK CAR HIRE VIA EASYJET. I had to book a flight to Belfast in a hurry so booked the car with my flight though Easyjet. Said flight was delayed by 2 hours when I arrived at the car they said it was cancelled as I was more than an hour late. Had to pay again to get a car and not the cat a wanted. Am now in a fight with Easyjet to get a refund with appalling customer service

Extremely disappointing experience with easyJet Car Rental / CarTrawler.

I booked a premium vehicle and paid the full amount upfront using my debit card. When I arrived in Malaga, I was informed that the vehicle could not be released because I did not have a credit card available for the security deposit. I understand this requirement, however, when I asked for an alternative solution or replacement vehicle, I was told nothing could be provided.

This left me stranded in Malaga with no vehicle for an entire week. Thankfully, the gentleman at Enterprise was understanding and willing to process a refund, but he advised me that I needed to contact easyJet Car Rental / CarTrawler as they were the third-party company I booked through.

The customer service experience was extremely frustrating. I was told the case could take up to 20 days to resolve, which is unacceptable for a situation where a customer has paid for a service that was never provided. Being left without a vehicle meant I had to spend a large portion of my holiday money arranging alternative transport, especially as I was staying in a village around two hours away from Malaga.

After returning home, I was shocked to find that easyJet Car Rental / CarTrawler still refused to provide any refund and remained unwilling to find a fair resolution. The vehicle was never collected, never used, and the service was never provided — yet I am expected to accept paying the full amount.

A company of this size should have better customer support, clearer solutions, and more consideration for customers who are genuinely left stranded through circumstances that could have been resolved.

I would not recommend using easyJet Car Rental / CarTrawler. A very disappointing experience from start to finish.

À éviter à tout prix!! Escroquerie! Nous avions payé la totalité de la location au moment de la réservation de notre véhicule via EasyjetCarRental. Nous avons restitué le véhicule et quelques jours après la fin de notre séjour, nous avons été débité d’une somme équivalente à la location, soit plus de EUR 600.-! Après plusieurs appels et mails échangés avec le sous-traitant de la location, il a été admis, par écrit, que nous avons êtes facturés deux fois, par erreur, car EasyjetCarRental n’a pas transmis notre paiement initial. Après encore une multitude d’appels et de courriels, EasyjetCarRental n’a jamais voulu donner suite. Il nous a été répété pendant des mois qu’EasyjetCarRental n’était pas responsable de ce qui se passait en agence (c’est à dire qu’ils ont ignoré la confirmation écrite donnée par le sous-traitant sur le fait que nous devions être remboursés) et il nous a été promis, plusieurs fois, que nous allions être recontactés par téléphone par un responsable. Nous n’avons jamais eu de nouvelles malgré toutes nos demandes. Le sous-traitant a également refusé de nous rembourser sans l’accord d’EasyjetCarRental. Nous n’avons jamais été remboursés.

We had to pay 200 Euros extra to get a car, because the car hire company did not have the car category we had ordered through EasyJet Car Rental. Otherwise, we would not get a car at all. This was after waiting for 90 minutes to get a car.

Absolutely no support from them. The car I booked was not there. No responsibility at all.Refered me to my travel insurance to claim from there!!!!

One star is even way too much. Terrible service and contact. In may we booked a car for july via Easyjet, because we also booked our flight with Easyjet.
Our flight was delayed, so we arrived One hour late at the car rental. Apparently EasyJet only holds your car for One hour! After that they will but it back for rent, without checking if your flight was delayed of give a phonecall. Our car was already rented to someone else. Eventually we had to go to different car rentals and had to pay double the price for a car.
The contact with EasyJet was terrible, no One will help you. They only give a refund for the first car after 3 weeks, no real appologies or helping you solving the problem.

Doesn’t even warrant one star.

I booked our flights to Puglia and decided to add car hire on aswell. My first mistake. The system automatically assumed that as I was booking the flights that I would be the main driver. We have been on many holidays where we’ve had car hire and not one has ever assumed this or taken a name of a driver. It’s always been logged at the desk at collection.
We arrive in Puglia and get to the desk where my husband hands over his license and international drivers permit. The man at the desk says it’s in your wife’s name. I said no I just booked it. He says yes so you’re the driver. I’m currently under the hospital so unable to drive due to a shoulder injury. We were then forced to pay an additional €70 just so that my husband could be a driver. It’s an absolute scam and con. I’ve raised a complaint with easyJet and they have the most condescending customer service team. When you book it doesn’t allow you to add the drivers details separately. It populated with the name of the person making the booking. This should be illegal.
Their customer service team are argumentative, rude and unhelpful especially Dina who I can’t believe works in customer services with her attitude and the way she speaks to customers.
I will be raising this with someone so it doesn’t happen to other people.

I booked a hire car through easyJet at Funchal Airport, Madeira on July 9th. EasyJet use a third party to provide the hire car.
The Service was rubbish. I was left standing in the office whilst the company dealt with three complaints.
Cars looked as if they been abandoned at the Car Hire Site. There was grass growing though the stone car park. It did not look well kept.
I did not trust the Car Hire Provider used by EasyJet. I did not feel safe being on the premises. I phoned up EasyJet who were not helpful.

1 étoile est déjà trop!
Payé à l'avance la location du véhicule, arrivés sur place à Catane pour retirer le véhicule chez italy car rental.
L'agent de cette agence ne veut pas prendre notre mastercard car n'est pas à proprement parler une carte de crédit mais une carte de débit. L'agence nous indique qu'il n'y a que alternatives :
- annuler la location et demander le remboursement à easyjet
- ou payer un surplus de 518€

Après avoir essayé de contacter easyjet à 21h30(en langue française et italienne), aucun agent disponible pour nous parler dans ces 2 langues,l'appel nous renvoie vers l'agence au Royaume-Uni. Après contact de cette agence au RU, on nous précise que si nous annulons, aucun remboursement ne pourra se faire.
Donc nous avons été obligés de payer les 518€ supplémentaires...
Quand je lis les autres commentaires, ça ressemble de plus en plus à une arnaque/un vol organisé!!

Rented car via easyJet. Terrible experience. They claimed all fees were included in the original price but when we returned the car we faced taxes and airport fees of nearly £300.
Even with proof easyJet customer service did not help. Leaving us with the only option to issue a credit card chargeback. Never again!

voyage en Sicile, arrivés à Olbia l'agence avec laquelle Easyjet soustraite refuse notre carte qui pourtant a l'option crédit. Par contre la jeune fille nous propose de payer 500€ supplémentaires non remboursables pour récupérer le véhicule; Easyjet nous demande de fournir des documents assez personnels (photo de notre CB, extrait de compte etc...)pour finalement refuser de nous rembourser notre location prépayée, soit 438€; à fuir absolument

I never leave reviews but I have to for easyJet taking £734 of my money. After returning my car at the start of May 2026, I am yet to receive my deposit back of £734. I have instead been charged. A £734.98 refundable deposit was taken and, despite the car being returned undamaged, it was never refunded. After weeks of chasing and providing every document I had, I was simply told they wouldn't investigate and to contact my bank myself. I've now had to raise a chargeback and claim to recover my own money (through no fault of my own). Disappointing and stressful, especially with a young baby to look after. I would not book car hire through them again. Avoid – you may not get your deposit back without a fight.

Nous avons loué un véhicule à Catane en Sicile via Easyjet. Esasyjet a sous traité à un prestataire mafieux et malhonnête : Drivalia. Nous avons payé en avance 500 euros. Arrivé au comptoir, le salarié nous a dit que le permis de mon mari n’était pas valable en Italie. Il a refusé de changer le nom du conducteur principal et s’est montré virulent et fort désagréable nous disant que si nous n’étions pas contents nous n’avions qu’à rentrer en France. Il nous a donné des numéros frauduleux pour contacter une assistance pour nous aider. Au bout de 3 heures, nous sommes arrivé à contacter Easyjet qui ne nous a apporter aucune solution. Attention nous avons vu beaucoup d’avis concordants avec le nôtre qui prouve qu’Easyjet nous oriente vers des prestataires malhonnêtes. Résultat : nous sommes allés chez Europcar qui a bien évidemment accepté le permis de mon mari et trouvé un véhicule tout de suite. Nous avons dû ajouter aux frais déjà engagés auprès d’easyjet 786 euros !!! Easyjet car sont des escrocs à fuite ! Nous allons nous mettre en relation avec une association de défense des consommateurs pour faire un recours.

Due to a four-hour delay to our flight departure, I contacted Easy Car Hire before we left the UK to inform them of the situation and advise that we would be arriving later than originally planned. During this call, the representative informed me that they had contacted the car rental company at our destination airport and had been assured that a member of staff would remain on site until our arrival so that we could still collect our vehicle.

However, when we eventually arrived at the destination airport, we found that the car hire desk was closed and there were no staff available to assist us. This was despite the assurance we had been given prior to departure. As a result, we were unable to collect the vehicle we had pre-booked and paid for.

Fortunately, another car rental company still had an open desk at the airport, and after considerable inconvenience and additional stress following an already delayed journey, we were able to arrange an alternative vehicle. This, however, resulted in unexpected costs and disruption to our travel plans.

Upon returning to the UK, I contacted Easy Car Hire to submit a claim regarding the failure to provide the booked vehicle and the additional expenses incurred. I have since received a response from their Customer Care team stating that my claim cannot be considered because I did not provide 48 hours' notice of the delayed arrival.

I find this response unreasonable, as the flight delay was entirely outside of my control. Furthermore, I contacted Easy Car Hire as soon as I became aware of the delay and before departing the UK. I was specifically reassured that the rental company had been notified and that arrangements had been made for someone to remain available until our arrival. Had I been informed that the vehicle would not be available or that a 48-hour notice period was required regardless of flight delays, I would have made alternative arrangements at that time.

Given these circumstances, I believe I acted reasonably and fulfilled my obligation to notify you of the delay at the earliest possible opportunity. I therefore request that my claim be reconsidered and that reimbursement be provided for the additional costs I incurred as a direct result of the failure to honour the confirmed booking arrangements.

Absolute cowboys. Rip off merchants from start to finish. Wash their hands of any issues and claim they are third party and have no knowledge of extra charges. Never use them. Ever.
Scum.
Money cheating scum at that.

FINGER WEG!
Ich habe parallel zur Flugbuchung ein Auto gemietet. Mein Mann sollte Hauptfahrer sein, da ich eine gebrochene Schulter habe. Er hat alle seine Daten eingepflegt und sich als Hauptfahrer gemeldet, seine Führerscheindaten angegeben und sogar seine Kreditkarte hinterlegt, diese ist auch bei der Buchung angezeigt und trotzdem stand ich als Hauptfahrerin drin. Heißt wir mussten die Versicherung komplett neu bezahlen, da Hertz vor Ort auch ein gieriges Pack von Unmenschen sind.
Dazu hatten wir einen Kindersitz reserviert, der laut Easyjet 75 Euro kostet. Hertz lässt sich das aber mit 15pound/Tag bezahlen und es wurden 120 pounds!! Regelrecht das Dreifach von anderen lokalen Anbietern!!! Wir haben nochmal also das doopelte drauf bezahlt und landeten bei insgesamt 900 Euro!!! Das ist eine absolute Anzocke und easyjet gehört verklagt!