Cardcookie Arvostelua 

After my credit card was debited, they cancelled the gift card. Now I have to dispute the transaction with my bank, which can take up to 30 days. Buyer beware.

I am writing to report a significant issue with my recent gift card orders.
I have been a loyal customer of CardCookie for many years. However, with my last couple of orders, I discovered that the gift cards I received had either a zero balance or less money than what I paid for just a couple of weeks after I received them.
Following my own investigation, it appears that the balances were used by someone after the cards were delivered to me. This indicates a potential security or fraud issue that needs immediate attention.
I am requesting an immediate investigation into my recent order history and a full refund or replacement for the gift cards with the incorrect balances, in accordance with your customer guarantee policy.
Please let me know the next steps for filing a formal claim and what information you require from me (order numbers, card details, etc.) to resolve this matter promptly.
Thank you for your attention to this serious issue.

P.S. I did contact customer service as you suggested and now all my orders getting canceled. Good way to resolve the issue.

Superior customer service and very quick responses to resolving ANY issues so far!

This company is reliable. Between my family and I, we've racked thousands of dollars of gift cards. Save money! And it's easy to check out at Home Depot or Walmart.

I had an issue with my original card, and CardCookie resolved it quickly. Sarah sent me a replacement right away, and everything worked perfectly. Really appreciate the fast and helpful support. Highly recommend!

Someone sold CardCookie a gift card that I purchased and then after I purchased it, the original gift card owner made a purchase using the gift card. CardCookie refused to refund me the portion that I lost. Don’t buy from again. Avoid avoid avoid.

I use Cardcookie all the time! It is a perfect way to easily save money. I mostly love the Apple and Lowe’s gift cards. Also one of the best customer experiences I had with a company. I 100% trust Cardcookie

The support is great! Good experience and prices

Great Deals - I have been using card cookie for a few years now and always find great deals available.

I’ve been using CardCookie for years, and always have a great experience. On the rare occasions when I’ve had issues with an order, their customer support is quick to respond and fantastic to work with.

They gave a guarantee on the card for for a few months. Everything worked as expected. 12% discount vs cash. Card was delivered quickly.

I’ve always had the best experiences with Tom & Sara are always so easy to work with . Plus if it saves me a little money on my house remodel I’m all for it. I even started giving cards as birthday and Xmas presents..!

One of the cards that I bought was bad and they almost immediately replaced it with another one. That made me feel like I can trust them in the future. Thanks!

Bought a defective card, sent message to raise the issue and it was replaced with a bigger balance gift card.

Got ripped off buy them.... emailed me a e-gift card for a small fraction of the amount I paid for....

Purchased walmart 10% discounted e-gift card. Card value=$200.00, with the discount i paid them $180.00. They emailed me a $15.00 e-gift card....I contacted them and they told me they fixed the issue and made the e-gift card for the correct value of $200.00... I went to use the card and they made the e-gift card for $5.00 total....and contacted them again and they said they added the correct amount and NEVER DID!!!! RIPPING ME OFF OF $195.00!!!

THIS COMPANY IS CROOKED SCAMMERS!!!

I had an issue with the Walmart gift card and the CC team was able to quickly resolve the issue and was able to give me the replacement cards. Thanks CC team.

Great service. No issue if there is an error when the card doesn't work.
The support team is very helpful.

Buyer beware with many of these gift card exchanges but Cardcookie has always been super easy to deal with. In the rare issue of a problem, they will solve it fast.

Unreasonably slow delivery times, multiple requests to reverify my identity, poor customer service and very slow (or no) response to emails. Do NOT recommend!