Card Claims Center Arvostelua 

This was my first experience filing an accident claim with a rental car company insurance backed by my CapitalOne credit card. Communication was slow but eventually after 5 months, I learned that the rental company had filed a claim. With multiple phone calls, I eventually learned that the claim had been approved and issued a check. Yesterday, I did receive a letter stating that fact. Thank you.

The process was fast, not overly complicated. I had dealt with other systems before and had to jump through hoops. This was straightforward and time-efficient, and they paid the claim as expected.

Very satisfied with the quick response and online portal is easy to use.

Easy to fulfill the claim, fast service. Thanks!

Antwanette was wonderful as were all the people in the chain, they seemed to genuinely care and helped me resolve the issue quickly. These kinds of things (insurance claims) can be stressful but in this case, there was no stress. Also, the instructions were clearly explained on the website. It was clear what documents to upload, and the system for uploading worked well too. The process was pretty fast, too.

Flight was delayed in Chicago and used trip interruption benefit that came with my credit card. First time taking advantage of this benefit for my family and everything went through as I had hoped. They had reached out for another receipt which I provided and everything processed smoothly. I didn’t expect for my claim to process quickly as I was happy to just have the service

Excellent experience , and the process was very smooth

I was pleasantly surprised on how smooth everything went. You do need to have all of your documents on hand but that is the norm because every business has to follow protocol. I was very happy with the service I received!

The refund was handled smoothly, online, and with minimal time. This was my first time using the service, and I was impressed and satisfied.

They make it literally impossible to submit a claim. First you spend a ton of time submitting everything on heir online portal, only at the end for it to say 'unexpected error occurred.' Wasted several hours trying over 5 times over various days. Then via email they either put you through an endless cycle of asking the same questions, or they just don't respond. Phone they typically don't answer or same issues of no actual help. It's a disgrace that legit credit card companies use Eclaimsline for this fake insurance.

I had an minor accident in NJ w/my Rental Car and was very impressed with the Professionalism of the Reps that I spoke to during my Claim. Card Benefit Services covered the damages 100%. Thanks again to all the Reps that showed me compassion, understanding and empathy in my my time of need.

Cudos to all of you....Marlyn Bristol

The claim/reimbursement process was altogether smooth and not too complicated. The only reason why I did not give them 5 stars is because of the generic, and somehow unclear, series of emails I received requesting missing documentation, which were annoying and time-wasting. A part from that, I highly recommend this service and the credit cards that offer it.

I had a minor accident with a bus in Brussels Belgium, unfortunately do to a communications issue we didnt get the rental car insurance as we wanted. Long story short the accident was covered and resolved very efficiently using emails online. Navy Fed Credit card travel benefits are very good

I was pleasantly surprised that the insurance worked as advertised. We were rear ended on our way to the airport with little time to know all the details of filing a claim. While it did take some time to gather the support I managed to find all required docs. So while I was nervous there would be some "gotcha" in the fine print I was delighted that our claim was paid.

The whole process was handled professionally and efficiently. Couldn’t have had a better experience.

Excellent and helpful communication throughout the process. Very responsive. Timely adjudication.

My rental car had a rollover and was totaled. VentureX's claim for collision damage waiver has been very smooth and helpful. There's constant follow up with me and making sure I could obtain the documents I needed.

Through this traumatic and anxious incident (damage to a rental car), Eclaimsline provided me with updates on the progress of my claim and helped to resolve my claim to my satisfaction.

Great service and excellent help. I needed their service twice in the last 2 years and both times were handled professionally and no headaches for me as a customer.