Card Claims Center Arvostelua 

My adjuster, Elizabeth, was a great help. She kept me informed throughout the process. We had a big problem getting receipts from Hertz for reimbursement. She took it upon herself to personally contact Hertz and try to get the receipt because they were stonewalling me. Eventually, Hertz refused to give the receipt in Capital One still paid out the claim, even though we couldn’t get the original receipt from the tow company. It took a while, but Elizabeth did a great job.

I thought the process was extremely fair. Communication was quick. Thank you for everything you guys did.

The staff was great - offering me confidence when the party to be paid (for a windshield crack) was not operating on a timely basis.

I’m incredibly grateful for this card! I recommend it to everyone I know. The thought of having a card that provides this benefit is reassuring. I’ll definitely be a cardholder for life!

I used this benefit for first time and was not sure how it will be. I am very happy that I had a very smooth experience with the service and claim process. Also, customer service out of state was pretty good.

the process of submitting the claim was smooth and the agents who worked on it were helpful.

I thought the representatives that I spoke with were extrememly kind and knowledgable. They get 5 stars from me. I think the document up-loader does not work at all so everything was on hold for a period of time, because I didnt realize it wasn't working. I had to email all my documents in.

Cruise cancelation claim was settled before we would have finished the Cruise. Although it was supposed to be a 21 day cruise!

Card Benefit Services exceeded my expectations by negotiating the final settlement down on my behalf and also by paying my insurance deductible as part of the claim. Absolutely zero money came out of my pocket and I would highly recommend having this service.

This was by far the most respectful and professional team i have ever worked with! Everyone i spoke to was helpful. I was dealing with a very stressful situation and i cannot thank this team enough.

Firstly I was successful on being covered. Secondly whenever I needed to talk with staff they were always pleasant, positive, and helpful.

I would not say it exceeded my expectations but rather was consistent with them. The required additional documentation took 4 rounds, but it should have been a maximum of 1 or 2 as my file originally submitted was quite comprehensive. The phone calls were largely irrelevant as they do not address the persons in charge of your file and every time a different person was answering the phone call. Finally, the whole process took longer than 2 months, but it could have been shorter. All in all, glad it went well and I appreciate it, but it could have been a bit better.

I had bad experience with copa airlines my luggage arrived with a hole at the destination airport besides cancellation flight and route changed. But eclaimsline was courteous and carefully gave attention to the case and I received the benefit which so far copa airlines refuse to refund anything !

The decision about my claim was made more quickly than I expected, and the process was made very easy for me at every stage. The person who handled my claim was really helpful and clear about what was needed from me. Overall an outstanding experience.

Very helpful representatives on the phone. Guided me through the process and having an online portal to upload documents is great.

They did everything for me so I didn't have to stress about the situation!!

Everyone i associated with from the very beginning was communicative and professional.

It’s my first time to use this claim service and the process was very smooth! Highly recommended! Thank you!

It was my first incident with a rental car. Keep in mind the car wasn’t occupied or driving. Car was hit while park, worse feeling in the world. But thanks to navy federal they saved the entire situation :)

Our rental car was hit while parked in Italy. After returning the car and paying the damage deductible, I easily filed my claim online in a few minutes and received reimbursement in less than a week. I was able to use my phone to file while sitting in the Capital One lounge during my layover. Although you never want to have to use it, this more than paid for the annual fee. I’ve been recommending the Capital One Venture X card to everyone