capitaloneshopping.com Arvostelua 

I am writing this on pure principle. After enduring 9 consecutive rounds of automated nonsense emails regarding a missing reward, I bypassed standard support and forwarded the thread to the CEO's office. An executive case manager named Peter finally called me today. Instead of actually reading my file or fixing the problem, he left a voicemail telling me to go back to capitaloneshopping.com and follow the prompts! They are literally directing an escalated customer back to the exact webpage and automated system that failed them 9 times in the first place. Capital One Shopping counts on customers giving up out of sheer exhaustion. Even their highest-level corporate managers are playing dumb to avoid doing real work. I have close to $500 in rewards stuck in this system, and they treat their customers with absolute contempt. Do not trust this app.

Ineligible purchases are impossible to dispute. They use aggressive email campaigns to get shoppers to buy from the retailer, then the purchases are marked Ineligible and there is no way to resolve the issue. Avoid the scam.

⁸Crazy amount of waiting time just to get some change. For that referral program, Mean wile they are selling you're personal data. Making real money off of it. Im 100% sure if they read my review, the only thing they are going to say just like every other company. Thank you for you're feedback it really means a lot to us, we will have one of our team members take a look at it. Yeah right.

I placed an order on Domino’s, after attempting to apply coupons to my order. It came back with saving $3.03 on my order. When I picked up my order I discovered it actually removed an item from my order entirely. Very disappointed.

Capital One Shopping advertises some sign-up bonuses and cashback rewards for purchases made through its portal.

The problem is that it denies the bonuses after consumers fulfill their part of the contract, giving generic responses like 'Our record shows you have not met all the requirements to receive the bonus you are looking for.'

When customers request specific details of their account, such as what actual requirements of the bonus offer were not met, Capital One Shopping responds with 'We've reached a point where our customer service team can't proceed further. We are unable to move forward with your original request.'

With regard to the cashback that Capital One Shopping offers, about a third of the transactions that customers make are recognized by the portal; many purchases, though the corresponding site visits are reflected in the shopping trips history, are never recognized by Capital One, and customers receive no promised cashback.

The help center contacts are useless; the responses are generic and sometimes even rude, like the one I quoted above.

UPDATE: Yesterday after I wrote my review, A manager finally got back to me and confirmed that I have access to my rewards BUT only in the form of certain gift cards NOT cash back. From now on, I'll just do the cash back with Rakuten.

DO NOT! I wish I had read these reviews FIRST! I included an email I FINALLY got back from customer service days after I logged an inquiry on the Capital One Shopping website.

I had a lengthy conversation with Capital One Credit Card Customer Service and they logged a complaint for me BUT confirmed that they have no influence or authority over Capital One Shopping -which is considered separate. I have no idea if I'll ever see my rewards and will stick to Rakuten from now on! (following is the email I received with no definite ETA or even a personalized greeting )
Hello,
We've received your request and are looking into it. Once we finish investigating, we'll follow up with more information. Our goal is to complete our review within 7-10 business days, but in some cases it may take longer.
Best,
Capital One Shopping Supervisor

I encourage everyone to make a BBB complaint about this scam. I went to try and cash out my rewards but then they flagged my account even though I’ve been with Capital one for several years. Many of my rewards never showed up and I get emails from the app, which constantly follows my browsing activity. They should be investigated.

SCAM. BUYER BEWARE. ADVERTISED PROMOTIONS are great, but it doesn’t matter if they don’t convert to points and dollars in your account.

ZERO CUSTOMER SERVICE, ZERO SUPPORT, ZERO PROBLEM-SOLVING. They will blame the vendor and tell you to wait 90 days to file a case- at which point, there is still no resolution.

Tough to find any other business with 1.1 star rating that is still in business.

BUYER BEWARE.

They sent me an email saying I could get 100$ back if I spent 300$ minimum at Meta, which I did. They then marked my purchase as "ineligible" because they claim my spend was under 300$ (It's over 340$)

well capital one offers are a scam, dont bother clicking on them because they wont honor them, i clicked on lego.com one, spend $20 and get back $10, never got $10 back on my account, emailed customer service because the is no number to talk to a person about it, sent them the all the information they needed, sent invoice of purchase and sent screenshot showing payment made threw my capital one bank account, and still they claim my purchase was not valid, to get $10 back, so they are very deceptive, deceitful and a scam , dont bother clicking on those offers, there scams

Followed everthing had a targeted email first time using this and just got told it was inelgible stil to rakutan capital one shopping is not it. Just look at the review and on reddit

They NEVER credit my StubHub or Vivid Seats purchases. I always have to ask customer service for the reward. They make you wait 90 days. After a dozen + purchases they never tell me why.

This "extension" is a scam. They don't tie it to the credit card that is being used. It is tied to an email address on which you use the card. I have a ton of email addresses that I use for various purposes on different sites.
You click on their links to get the cash back but you cannot cash it unless you also have a number of PHONE NUMBERS (not VoIP either) to "verify" the account, after the purchase has been made.
They won't allow consolidation of accounts or to change the email address either.
It's a COMPLETE SCAM and Capital One allows them to continue doing what they doing. SHAME ON CAPITAL ONE for allowing this scam with their cards!!

Terminated my account with a large balance for no reason. Was using the app as intended without no obvious ToS violation. Their ToS essentially says they can terminate your account for no reason at all whenever they want. Definitely use some other cash back site other than this, seems very scammy.

If there was a negative rating option I would have used it!!! I had,$193 in rewards and they disappeared, fell off my account 😡

I contacted Capital One Shopping and they are telling me that there is nothing they can do to reinstate them. I have contacted Capital One and they escalated my complaint however nothing has been done.

I don't have a problem with waiting for rewards to be credited, although they certainly take longer than Honey or Rakuten. What I take issue with is their wildly unpopular selection of gift cards as rewards. Ebay dropped gift cards on their end so I can understand that, but unless there's a large, diverse retailer in the mix they're virtually useless. Home Depot is the only retailer right now that is not an extremely specialized rewards option. Imagine if they had the pull to carry Amazon or Walmart gift cards. Instead, they are content with DSW, Ulta Beauty, Kay Jewelers, Sunglass Hut.... you get my drift. The selection is pathetic.

if there was a possibility of negative five star this one desrves it. Total sham. Never paid anything and novel ways to deny all rewards after the purchase. No legitimate customer service.

This company is a complete FRAUD! I used it for years accumulting enough points for a $200 Bed Bath and Beyond gift card. When trying to use the gift card at BED BATH & BEYOND, the balance is $0. I have contacted Capital One and Bed Bath and Beyond multiple times and they say it is not their issue and point fingers at each other! I have completely lost faith in either company.

The $50 promotion bonus was not applied to my purchases. Only basic cash back was credited, and customer support was unavailable. I am returning the products to the store and removing the extension.

Most of the offers turn out to be fraudulent -- maybe there's some fine print I don't see, but most of the time the deals I follow through on are deemed 'ineligible.' I think the system is that if you've ever taken an offer on a specific merchant before, you can't have more, even if they keep sending you emails. Very frustrating! I suspected the positive reviews are planted.