One of the canvases I ordered was bowed and broken on the cross frame. It was unusable. A refund and apology was given quickly and efficiently by Zoe. Thank you for the brilliant customer service and... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have purchased this product from other suppliers as well as Canvas-Store and it is always of good quality. The price is reasonable if a little more expensive than another supplier (however, they wer... Näytä lisää
Very nice canvas and good company. The only problem was with transport, as the box with 5 linen canvases was broken, but luckily the canvases were not damaged. However the note should be taken about p... Näytä lisää
The canvas board (all 15 in total) arrived within the allotted time. The delivery came very early in the morning before office hours. I left a message on the door saying that the delivery could be dro... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Yhteystiedot
Savoy Road, CW1 6NA, Crewe, Yhdistynyt kuningaskunta
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4,4
Erinomainen
392 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 42 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent canvases at a reasonable…
Excellent canvases at a reasonable price. Delivered quickly
15. toukokuuta 2025
Terrible - never got my goods
I never ( at least so far) received my order - a large canvas for £102 - I emailed them - no response - called them several times - on hold for 30 mins gave up.
Do not buy from this supplier. I'm still trying to get hold of them ....nothing...tumbleweed - refund or my goods please
22. toukokuuta 2025
Vastaus yritykseltä canvas-store.co.uk
Hi Richard,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
AVOID COMPANY
If there was a zero star rating, I’d of given it. Terrible customer service, they just don’t respond, despite ordering and paying weeks ago no sign of my canvases and no refund of my money, I’ve had to raise as fraud with my bank. AVOID AT ALL COSTS.
15. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä canvas-store.co.uk
Hi Leon,
I'm so sorry for your experience.
We've restructured our order fulfilment process after reviews highlighted areas where we were not performing well and leaving customer dissatisfied.
Communication is key and we hope to provide much better communication from now on.
I sincerely apologise that you were waiting for your order and received no communication from us!
Best Wishes,
Customer Care
Brilliant service
This was my first time buying from Canvas Store, but I fully intend to use it regularly. Great range of products and decent pricing & when I spoke to customer services because my order was quite complex and very urgent, they couldn’t have been more helpful and polite and they delivered on their promises! Thanks Hedi (?)
4. huhtikuuta 2025
Oma-aloitteinen arvostelu
Item not delivered and no response from the company!
Order canvas and got notified that item was dispatched on the 20th March but no further tracking information provided and still no delivery! Tried calling just rings for ages and have tried emailing and via the website and no reply. Will be raising a dispute via my bank for a refund!
20. maaliskuuta 2025
Vastaus yritykseltä canvas-store.co.uk
Hi Becky,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Great canvases of good quality very…
Great canvases of good quality very good price
20. maaliskuuta 2025
I highly recommend The Canvas Store for…
I highly recommend The Canvas Store for excellent products at very reasonable prices. There was a slight problem with the delivery of canvases that was expertly resolved by Customer Services. Replacement canvases arrived on time and in good condition.
20. maaliskuuta 2025
As expected
Great price. Great on time delivery. Exactly what I expected and with no hassle.
20. maaliskuuta 2025
Incomplete...
I'm still waiting for half of my order to be delivered, and communication has been poor.
Hopeful this will eventually be resolved though....
20. maaliskuuta 2025
Vastaus yritykseltä canvas-store.co.uk
Hi Cathy,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
good at there work
19. maaliskuuta 2025
Oma-aloitteinen arvostelu
Abysmal notification about delivery
The "shop" app told me that my goods were ready to be shipped. I received no further information, no delivery date, no tracking number, and I don’t know the courier. By luck I was in to receive the goods. I reported this lack of information but I received no advice on what to do.
10. maaliskuuta 2025
Vastaus yritykseltä canvas-store.co.uk
Hi John,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Failed to deliver the order,have failed…
Failed to deliver the order,have failed to return calls and reply to e-mails.however on the good side a refund was dealt with within 24hours.
18. helmikuuta 2025
Vastaus yritykseltä canvas-store.co.uk
Hi Chris,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
6 pk of canvases
6 pk of canvases. Absolutely no communication regarding this item despite & 11 days late. 20 min on hold & no one answering in the end. 2 emails sent with yet no reply to either. Item arrived the next day having been sent the day day of my emails. No reply, no apology & no telephone reply. What a way to run a company. Having been a customer in the past, would I use them again...NO!. Would I recommend...NO!.
17. helmikuuta 2025
Vastaus yritykseltä canvas-store.co.uk
Hi David,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Poor customer Support
The Seawhite canvases are not primed properly. I had to painting certain areas twice. I contacted Canvas Store on two occasions and was never heard back from them.
17. helmikuuta 2025
Vastaus yritykseltä canvas-store.co.uk
Hi Paul,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Have not received item and have so far…
Have not received item and have so far sent two emails asking or update or refund have had no contact from your complaint team
24. tammikuuta 2025
Vastaus yritykseltä canvas-store.co.uk
Hi Amanda,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
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