Canada Transfers Arvostelua 

We booked Canada Transfers for a pickup at Secrets Akumal, scheduled for 7am. By 7:45am there was still no driver and no communication from the company at all.

We called their Mexico phone number five times and got no answer. We tried their second number and it wasn’t even connecting. We ended up googling their Canadian customer service number ourselves, and that was the only one that finally got through.

When we got someone on the phone, we were told the car was stuck in traffic and would be another 30 minutes. Our hotel ended up calling us a cab because we couldn’t wait any longer with our international flights on the line. We almost missed our flights because of this.

They didn’t offer us a refund or any kind of alternative. We had to fix the problem ourselves with help from the hotel. Don’t count on this company if you actually need to make your flight on time.

This company is more than 5 star, very professional and always on time. The one time the driver was going to be late we had a text saying he could possibly be 10 - 20 mins late, he actually arrived right on time. This all happened in Cancun.

Canada Transfer has come through once again. Excellent prompt service with Diego our driver who insisted his English was mediocre when in fact it was great!!! What a friendly guy!!! Very impressed as usual...we always use Canada Transfer and are never disappointed. Thanks Canada Transfer See You Next Year!!

If I could give 0 stars I would. The correct name is Canada No Transfers. Heres what happened. We had booked a private shuttle to our resort. We received numerous emails indicating they were tracking our flight and would be there to receive us.

We land in Cancun. We walk up to the Canada Transfers staff (no organization - 5 guys walking around with ipads and clip boards). I give them our reservation number and am told:
"I'm sorry sir. There are no vans here. It will be about a 1-2 hr. wait for a van. You can choose to wait here, take a taxi or speak with your airline about getting a transfer to your hotel."

I said - "Why don't you have ANY vans?" There are 8 other people standing around in our same situation. I was told all the vans were somewhere else and also there was an accident and also traffic was bad.

Its about midnight after traveling all day from Saskatoon Canada. My 3 kids are with me and they are fed up. We wait around for 20 minutes. I try to negotiate with a cab driver - but the price is twice what we had ALREADY paid to Canada Transfers. Also the person we had been emailing when our flight was delayed - who said they had been tracking our flight - stopped responding to our emails.

So then we go to the westjet service. There are about 150 passengers waiting around for rides. Some had been waiting 4 hours. Others show up and get a ride right away. We wait 2 hours and finally arrive at our resort at 2:30 AM.

Also - NO VANS show up for Canada Transfers the whole 3-4 hours we are waiting!!!!!

What a crappy way to start our holiday.

This morning I tried calling Canadian Transfers - would be on hold for 20 minutes, then a voice would come on saying all lines are busy and hang up - I tried the canadian, american and mexican phone numbers with no success.

How does a company stay in business that does not do what they advertise that they do?

Excellent service. Used them for an airport transfer in Cancun.