CTM (formerly CallTrackingMetrics) Arvostelua 217

I've been a customer of Call Tracking Metrics for nearly a year. Initially the experience was great. Onboarding incredibly helpful.
Recently we had an issue with attribution on a new form. I've been communicating with support for 2 weeks and am no closer to having the issue resolved. I respond timely to each request for more information from support. They reply only once a day. Also, they do not allow support to have video calls, which would likely resolve this issue very quickly. This was finally resolved on May 7th, which took 3 weeks.

I've used Call Tracking Metrics for years as a marketer in the addiction treatment industry. They are and have always been my go to recommendation for call trees and phone management. I've tested a ton of different services and between a system that just works, and their fantastic customer service, I've always had a good experience!

Our ad agency has used Call Tracking Metrics for years. This is the best solution by far - we use it for all of our clients to make sure we are getting high-quality calls that turn into sales. Their customer service and product are amazing!

The software is very easy to use, even with the advanced features and connecting to other platforms like Google Ads, Facebook, Google Analytics, and others. We also like the call scoring feature - many of our clients use it as a full CRM to track and score all inbound leads and new clients. The new Ai features are very useful as well!

Support is terrible, very difficult to get any help at all. And when you try to port a number out to a different carrier, they delay and block you endlessly.

Do NOT Trust them.

If I could give zero stars, I would. The customer service team is completely unhelpful and lacks the knowledge or skills needed to resolve issues effectively. On top of that, there’s a new bug almost every month, sometimes more often. As someone who uses CTM for multiple clients, troubleshooting has become an absolute nightmare.

I really liked the options of call tracking at first, but when I got going with it, some of the functions didn’t work obviously maybe I need to be more of a software engineer, but my main problem is once I tried to leave them going on seven months without my numbers being ported over that’s just crazy!!! So frustrated

We are using calltracking metrics for about ten years. Since two years the quality of the support is decreasing every day. We have an agency account and using more than hundred accounts. Now we are considering since we have some issue not solved for months to move forward to another solution.

They repaired their error in communication promptly.

I have been with CallTrackingMetrics for about a year now. CTM has some of the best customer support have I ever experienced. CTM has many different features and sometimes it is easy to get lost in all of them, but their support makes it so simple any time I need help.

I have been using CTM for a few months now. Since day 1 when Jason enrolled me, it has been solid issues. Every time you reach out for help, they make you feel like a bother. I was promised things that they failed to deliver still to this day. They tell me daily that there are other "priority issues" that trump my "request" yet the only reason i agreed to pay the $299 monthly was b/c this feature was going to be ready... lies... Frank dodges calls and he is the "supervisor". Todd talks down to you like you are his servant. When you try to explain to him what the issues are, his remarks are "Life isnt simple, and neither is our software". Sadly they do not care about anyone else but themselves clearly, which spells out a great plan for disaster. I had hoped to resolve the MANY issues, without having to resort to leaving my experience about this company on the web. But after being left with no other options, I at least hope to save someone else they terrible headache I encounter DAILY with this company.

Every experience with this company has been incredible. Their customer support has been some of the best I have ever experienced. They don't lead you to some "help" article or website for you to do it yourself. They guide you through the process if you want to learn, or they will simply handle it with you. I love Call Tracking Metrics.

Excellent tracking software that greatly helps us know specifically where the best return on investment calls are generated, where to place or not place our marketing dollars and where we need to follow up. The CTM staff is always available and helpful. An outstanding experience all around.

Advertising dollars are maximized with Call Tracking Metrics! It's a wonderful application!

As a small business person I utilize CTM as a “ low cost” alternative for having a toll free number to allow potential CANADIAN clients to connect with me. Sounds good, correct? Well real world experience would suggest otherwise. 98% of the calls I receive are auto dialer spam calls from the USA where I do NO advertising whatsoever as I DO NOT DO BUSINESS IN THE USA. These calls simply deplete my prepayment for CTM and yield ZERO BENEFIT.
CTM Help desk has been completely ineffective in coming up with a workaround that actually works. Managing or attempting to manage this issue costs me more than its worth in man hours. Some might suggest that this issue relates to the fact that I am buying in at the lowest price / tier level, however this is not the case as I am aware of large companies spending much more through CTM Who are experiencing similar issues. I would cancel however the toll free number I use is on all my marketing materials.

We've been customers of Call Tracking Metrics for some time now and have been mostly pleased with the product itself. I had an experience with some of the higher-ups several months ago that I was recently reminded of, which prompted me to leave this review.

I had an "Office Hour," or a conference call scheduled with Todd Fisher and Bob Graw -- from what I understand, they're pretty important people at CTM. Our company's objective was to integrate CTM with another software app that we also use (called Sitelink), eliminating the need to juggle two separate apps. This is probably something they deal with every day, so I figured it was no big deal. We even had a 3rd party vendor that offered to provide a custom API to facilitate the integration.

Well, the Office Hour lasted maybe 5 minutes. Todd in particular, seemed condescending the entire time, questioning what it was that we wanted to accomplish, even though it was pretty clear. Uh, dude, it's your platform -- you tell us how you can make it work. I even mentioned that our vendor (which he knows) would write the API for us, but that appeared to fall on deaf ears. There seemed to be more pressing matters than addressing the needs, let alone entertaining the needs, of a paying client.

About a week later, I contacted Bob Graw via email, hoping that initial call was anomalous. Nope. I never heard anything back from Bob. We ended up scrapping the entire idea of merging these two platforms. The thing that bothers me the most is that CTM revolves around customer relationship management, and that it's a tool to help improve customer service and drive sales. None of these things were exhibited during my experience. Ironic if you ask me. I hope the call was at least recorded so they can go back and listen to it, then discern what they could've improved.

3/10 of my calls are distorted and there's static so people calling in can't hear me. Not all calls come through to my phone. The system freezes a lot and shows me logged in but I'm showed as logged out on the supervisor's screen.

Easy to use, reasonably priced, and works well. Great support people!

A truly affordable calling platform that offers real data attribution! It's very easy setup and integrate with other softwares.