Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Call Answering & Fully Managed Customer Service Solutions. There’s a very good reason we are Ireland’s Fastest Growing Phone Answering Company. Our Irish based team of PA agents handle calls and online chats for companies in every industry vertical and have a proven track record of working seamlessly with small and medium-sized organisations and multinationals.
Gray Office Park, Galway Retail Park, Headford Road, H91 WC1P, Galway, Irlanti
4,4
12 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Call Pal has taken over the role of receptionist for our company, and we have found their service invaluable.
Our calls are now covered for longer hours, and our customers appreciate speaking with a real person rather than an automated system. The information passed on to us by Call Pal has always been accurate and reliable.
We are extremely happy with the service they provide.
One of the best decisions I’ve made. I love this company – everything has been smooth with no issues whatsoever.
I have been using these guys for a few years, always professional, very simple set up. I would recommend.
We have been using Call Pal for 2 months now and we are very impressed with the customer centric approach of all the staff engaging with our clients. We are a legal professional service business that prioritises customer service and communication for our clients, we have found the Call Pal service to be an excellent support for our solicitors and our clients.
Brilliant service. So reliable and professional. Our clients always feel they are speaking to someone in the office.
I have been using Call pal since July this year. As a sole trader in a clinic role I found I was struggling to answer calls and queries during office hours. Call pal has made a significant difference to my work day as all queries are answered in a professional manner and I can return calls when I am in a position to. Patients have commented on the professional manner in which the phone is answered and I can honestly say I have had no problems to date. I would recommend Call pal to anyone who is considering a call answering service.
Call Pal provide excellent service to our clients and also to our office. They go out of their way to facilitate our clients in providing their service to our firm. Call Pal are professional and experienced and I would recommend them to any business.
Excellent Service.
Couldn't recommend highly enough.
Donna & her team are excellent at what they do.
We have been using calpal for approx a year and in the last couple of months the service has taken dive bomb. First we started getting telephone lines down due to there supplier, then they changed suppliers then started over billing. When we pointed this out Rachael gave us the option to leave when we said ok she emailed "perfect". Avoid if you want your reputation ruined as a business
Very poor service, ladies who answer telephone can't even be bothered to stay on the telephone long enough to actually finish discussing what I was looking to.
Zoe just came back off hold, said goodbye, then hung up on me, don't waste your time trying to entertain their business, can only imagine how they treat clients for other businesses if this is how they treat their own potential clients.
Vastaus yritykseltä Call Pal
Dear Graeme Jardine,
I assumed the “Jonathon” you used for this review was simply an auto correct mistake. So, I hope you won’t mind us referring to you by the name you provided to our team when you called.
Our agents work with over 200 organisations, handling thousands of calls each day. One of their primary duties is to act as “gatekeepers” filtering out unwanted cold sales calls from reaching our clients. You being a “Business Development Executive” should be very much acquainted with the practice.
Through cold calling, you were attempting to sell a new telephony solution to our company. You were in no way trying to avail of any services offered by Call Pal as stated in your review. Contrary to your belief, the information you provided was indeed passed on to the relevant parties and your company was researched. The fact that your main website automatically forces the download of a suspicious executable file when visited and returns a “410” error code when scanned does not instil the level of confidence required to trust with such important infrastructure to our business. Further to this, your company has no listing that could be found on Google, only a business with a similar name at the same address that is listed as closed. I hope you can understand the impression that this gives and truthfully your subsequent actions did nothing to dissuade this impression, if anything, they solidified it. With this in mind, our team acting as the “gatekeepers” to Call Pal, prevented an unwanted cold call from what on the surface appears to be a highly suspicious source being put through to members of the team. This is exactly what they are trained to do.
Cold calling is not a practice we engage in, but it is something we do have a lot of experience with. Some free advice when cold calling in the future. We would recommend not utilising pressure selling tactics as this is very much frowned upon and will more times than not violate a prospect’s trust. In fact, this type of aggressive behaviour is rarely ever rewarded. Those “ladies” you referred to that answered your calls did not appreciate it, the “gentlemen” on our team, I assure you had they answered your call, would not have either.
Kind regards,
The Call Pal Team
Great service, and very professional to deal with.
I've been using the service for about a year now and the team at callpal have been great. It really is an excellent service.
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