CALECIM® Professional Arvostelua 974

TrustScore 4/5 tähteä

4,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 3/5 tähteä

Things I like about the eye cream: lightweight, absorbs well and apparently can be applied more on the eyelid than other eye creams. Also, this does work to eliminate the appearance of lines and wrin... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I recently discovered this company and OMG my skin is already looking better than ever. My face has this glow it never had before. My favorite is the serum & the restorative cream. I’m gonna start usi... Näytä lisää

Saanut 5/5 tähteä

Je suis absolument conquise par calecim tout y est impeccable et sérieux ! Un programme de fidélité vraiment généreux , des échantillons à chaque commande et les produits sont d’une efficacité remar... Näytä lisää

Saanut 3/5 tähteä

I’m giving this 3 stars — not because it doesn’t work, but because it is simply too expensive. I only use it 3 times a week in my evening routine because of the price. If you lowered the price... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kosmetiikkatuotteiden toimittaja

Yrityksen kirjoittama

CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

974 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 88 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 3/5 tähteä

Great products, bad choice of delivery company

I like the products (i've bought them before), but the delivery service they use is horrible. This partucular package has been "stuck" at the delivery facility for over two weeks at this point.

6. joulukuuta 2025
CALECIM® Professional-logo

Vastaus yritykseltä CALECIM® Professional

Hi Alina,

Thank you for taking the time to share your feedback and for your continued support of our products — we truly appreciate your loyalty.

We’re very sorry to hear about the delivery delay and completely understand how frustrating it is to see a parcel held at a delivery facility for such an extended period of time. While delivery is managed by our courier partner once an order has been dispatched, we fully appreciate that this impacts your overall experience with us.

Please be assured that our team is actively monitoring this shipment and is currently reviewing possible solutions. We are working closely with the courier to obtain updates and will come back to you as soon as we have a clear next step.

Thank you for your patience and for bringing this to our attention. Your feedback is invaluable as we continue to review and improve our delivery partners.

Warm regards,
CALECIM® Customer Care Team

Saanut 2/5 tähteä

Multi action cream not great

Multi action cream not great, website/order experience not great, serum smelly

12. joulukuuta 2025
CALECIM® Professional-logo

Vastaus yritykseltä CALECIM® Professional

Dear Neda,

Thank you for taking the time to share your feedback — we’re sorry to hear that your experience hasn’t met expectations so far.

Regarding the serum’s scent, this comes from the high concentration of active, bio-identical proteins and peptides in the formula. We do not add masking fragrances, as these can interfere with skin compatibility, which is why the natural scent may be more noticeable compared to fragranced products.

We’d also like to clarify that your two orders were placed on 28 November, so it has been under two weeks of use. While some customers notice early improvements in hydration and skin texture, visible rejuvenation results typically require consistent use over 6–8 weeks, in line with the skin’s natural skin-renewal cycle.

We’re sorry that your website and ordering experience felt disappointing, and we truly appreciate this feedback as it helps us improve.

If you’d like to share more details or would like personalised support, please feel free to email us at customerservice@calecim.com
— our team would be happy to help.

Warm regards,
CALECIM® Professional Customer Care Team

Saanut 2/5 tähteä

Great products, but missing items from Black Friday orders and rude, dismissive customer services = loss of a repeat customer

On the PLUS side : I was an early adopter of the hair treatment after reading all the research. It has made a spectacular difference to my hair. Hair products have always been dispatched quickly and my subscription was easy to manage.
On the NEGATIVE side: Problems started with the Black Friday special offers this November. I have still not received some parts of my orders. Even though Calecim’s,dispatch emails to me clearly say ‘parts of your order’ have been dispatched’, I can’t get customer services to believe that they’ve not arrived, So. I’m a substantial amount of money out of pocket and made to feel I’m in the wrong (and also perhaps it’s implied I’m being dishonest). Add to that the dismissive and rude replies from customer services when I also queried emails received about a subscription set up for a one off Black Friday gift order (which didn’t have a subscription attached to it) and needless to say I won’t be back. Calecim has just lost a loyal retrun customer who has always promoted the efficacy of the hair treatment to family, friends and professionals and I was just about to embark on routine use the facial products too - drat!

9. joulukuuta 2025
Oma-aloitteinen arvostelu
CALECIM® Professional-logo

Vastaus yritykseltä CALECIM® Professional

Dear Wendy,

Thank you for taking the time to share your experience, and we truly appreciate your long-standing support of our Hair Advanced Serum. We’re delighted to hear it has made such a positive difference for you, and we’re very sorry that your recent experience during Black Friday caused frustration.

We would like to clarify that your order included two gifted items, each requiring the recipient to complete a separate shipping redemption via email before dispatch. One gift — the Hair Revival Kit — was successfully redeemed and shipped. The second gift — the Bright Eyes Holiday Ritual — has not yet been dispatched as the required shipping details were not completed. Once these details are submitted, our warehouse will send it without delay.

We have also reached out to you personally to ensure this is fully resolved and to provide any assistance needed.

We’re truly sorry if our communication felt unclear or unsupportive at any point — this is never the experience we want for our customers, especially those who have been with us for so long. Our team is here to help and will gladly continue supporting you until everything is completed to your satisfaction.

Kind regards,
CALECIM® Customer Care Team

Saanut 5/5 tähteä

Love this skincare.

Love this skincare.. Ive never had such a rapid transformation from any other skin care regime. As a flight attendant this skincare leaves me dewy and hydrated and Ive also seen my wrinkles disappearing. Highly recommend.

6. joulukuuta 2025
Saanut 5/5 tähteä

Great delivery and excellent customer service

The delivery was great, very fast. Excellent Customer service, I made a mistake with my postcode, contacted them and straight away I received a reply. I was very pleased to see how everything is nicely packaged. I’m now on the second phase of the hair treatment and still a bit early to see any results.

7. joulukuuta 2025
Saanut 5/5 tähteä

Finally found what worked for my skin ⸻




I used to struggle with a lot of breakouts on my face, to the point where it really affected my confidence. But ever since I started using Calecim, everything changed. My skin became clear, bright, and glowing. Even when I go two days without applying it, my face still looks amazing with no breakouts. Thanks to Calecim, I feel confident again.

4. joulukuuta 2025
Saanut 5/5 tähteä

Great product!

The serum went on smoothly and my skin drank it up the day after micro needling. It helped to calm and hydrate my skin.

27. marraskuuta 2025
Saanut 5/5 tähteä

advanced hair system

I purchased the advanced hair system. I was dubious at first as to how well it would work given the amount of ineffective products out there. However, I must say that I am very impressed with this. I’m currently on my second round and have seen notable differences in my hair growth. A bald patch I had is much more filled now a new hair growth is evident in other areas too. Although not a miracle for baldness, I feel this product can really help make a difference to thinning hair.

3. joulukuuta 2025
Saanut 5/5 tähteä

Very Happy

I’ve been using the PTT serum and multi-action cream for almost 3 weeks and I am extremely happy with the results. I turned 50 this year and really started to notice the fine lines and crepey look around my eyes. After 3 weeks of consistent use, my skin looks more plump, smooth, and the fine lines and wrinkles around my eyes are definitely improving. I am very happy and will continue to purchase!!!

24. marraskuuta 2025
Saanut 1/5 tähteä

Another SCAM! tried to cancel my subscription…

i tried to cancel my subscription because I got an eye infection (but that doesn't matter, I shouldn't have to give a reason), they told me I have to buy a minimum of three products before they cancel, that is illegal. They have taken over a week to respond and I have to follow up multiple times before they answer. this is another fraudulent company, don't buy from them.

23. marraskuuta 2025
Oma-aloitteinen arvostelu
CALECIM® Professional-logo

Vastaus yritykseltä CALECIM® Professional

Dear Customer,

Thank you for taking the time to share your feedback. We are very sorry to hear that you have been unwell, and we truly wish you a speedy recovery.

We would like to reassure you that our products cannot cause eye infections, as they are topically applied skincare products designed to remain on the surface of the skin. They do not enter or come into contact with the eye. In addition, our Eye Contour Lifting Redefining Serum has been ophthalmologist-tested and confirmed safe for use around the eye area, meeting strict safety and quality standards.

Regarding your subscription, we are unable to locate your account based on this review alone. We kindly ask you to reach out to our customer-service team at customerservice@calecim.com, and we will be happy to assist you directly.

To clarify how our subscription programme works:
* Subscriptions are offered at a discounted price and therefore include a three-delivery minimum commitment.
* This means customers agree to remain subscribed for three consecutive delivery cycles before cancellation is available.
* After the third delivery, customers may cancel at any time through their account or by contacting our team.
* If you previously contacted us, we sincerely apologise for any delay — our intention is always to support our customers as promptly as possible.

We value your feedback and hope to have the opportunity to review your case in detail and resolve any remaining concerns.

Warm regards,
The CALECIM® Professional Team

Saanut 1/5 tähteä

Extremely poor customer service

Extremely poor customer service.
I was lied to several times in regards to receiving the 1.5ml sample promised with every purchase. The first time it happened I wrote to them as there was an item missing ( item was on the invoice) and they told me it didn't come with my order even after sending screenshots etc. They then told me they would include it with my next order if I wanted to purchase again.The second time I ordered, they not only didn't include the samples they went ahead and said the promo was over last time that's why I didn't receive one - it was not as I had sent screenshots of the 'promo' when I ordered and a screenshots of the second time where it clearly stated all over the website. Not only that but I went to redeem a product from my rewards and they didn't add it to my order. The thing is the bottles are 5ml. That's 3ml that I didn't receive that I was promised so it's actually quite a lot of product and at this price point($160 a 5ml bottle) you feel like you're getting a bit more value but they don't fulfill what they advertise and then lie and refuse to accept their mistake. The creams and serum are OK...not super amazing for the price and there are way better brands out there that don't treat their customers like idiots and actually deliver on what they promise. That's a huge no no on my end. I have told my friends and family to avoid this company by the sheer garbage from their customer service, the price point is poor for what you get so I really don't recommend this brand at all. I actually wonder if they are stealing from the company as both invoices I have received had an extra item which I never received (the 1.5ml serum) or whether they are doing some kind of tax fraud or something??? Super SUS. Avoid!

Re: Calecim reply -

Since I can't reply to the response I received.

This is the exact thing I was talking about them doing. I had provided them with screenshots of the serum promo on both occasions to show them that It was advertised as running. Which was completely ignored.
2nd- Yes I received a black Friday promo but that is not what the issue was which was as noted before - they told me they would add the 'promo' serum to my second order and did not and backtracked to say the promo wasn't running then when questioned about it being on the website and clearly presented with evidence was ignored. Thirdly the reward in question ( from their rewards program) that was not added despite trying to add it to my cart at least 5 times and emailing them about it was not added this has nothing to do with Black Friday sales whatsoever. I garuntee they will not be emailing me like they've written in this response. DODGY! Buyer BEWARE

Re: re: OMG lol what even is happening here. They keep changing and re writing their response and saying I had a hundred and something points when I have screenshots of 400+ points and now it's 612 lol what is actually going on this is embarrassing. The same 1.5ml 'promo' is still running too.

Calecim you could have easily admitted to and corrected your mistake in the first place but now you're even blatantly lying on this review. CRAZY!

I have never had such an odd and crazy experience shopping ever!

What a trip!!

Hope this review genuinely helps other buyers... Honestly 🤦🏻‍♀️

23. marraskuuta 2025
CALECIM® Professional-logo

Vastaus yritykseltä CALECIM® Professional

Dear Rita,

Thank you again for sharing your feedback, and we’re genuinely sorry that you still feel disappointed and let down by your experience with us. We also want to sincerely thank you for being a loyal customer and ordering from us twice — we truly appreciate your support.

To clarify a few points you’ve raised:

- Your order placed on 16th October fell outside the promotional period for the complimentary 1.5 ml serum. The Mini Serum promotion ended on 28th September, which is why this gift was not automatically included with that purchase.

- On your most recent order, you received a complimentary CALECIM® Professional Multi-Action Cream 50 g, which was the eligible free gift under our Black Friday promotion. The Mini Serum promotion was no longer available at that time.

Regarding your loyalty reward:

- Before your second purchase, your loyalty balance was 124 points.

- Reward in question require a minimum of 300 points to redeem.

- After your second purchase, you earned an additional 229 points, which now places you above the 300-point threshold — meaning you are now eligible to redeem a reward on your upcoming order. Rewards unfortunately cannot be applied if the balance is below the required points, and we’re sorry this was not clearer earlier.

We understand how this situation has felt confusing and frustrating, and we are truly sorry for any miscommunication or inconvenience caused. As mentioned in our previous reply, our customer support team will reach out to you directly to offer a resolution and ensure you feel properly taken care of.

Thank you again for bringing this to our attention.

Warm regards,
The CALECIM® Professional Team

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