CALECIM® Professional Arvostelua 974

Vastaus yritykseltä CALECIM® Professional

Päivitetty 3. maalisk. 2026

Dear Lisa,

Thank you so much for your review — we truly appreciate that you love our products and that they’ve been working well for you. That truly means a lot to us.

We completely understand that pricing is an important consideration, especially in today’s economy, and we’re always happy to share more context around it.

The two products you’re using are formulated with our proprietary active, PTT-6®, at an unprecedented 80% concentration. This exceptionally high concentration is exactly why the formulas deliver the visible, long-lasting results you’re experiencing. We do not dilute our products with fillers or mass-produced actives — potency and performance are our priority.

PTT-6® is derived from stem cells and cultivated in our own state-of-the-art laboratories. Because of the highly controlled and complex nature of stem cell cultivation, batch sizes are necessarily small. This ensures purity, consistency, and regenerative efficacy — but it also makes production significantly more resource-intensive than conventional skincare ingredients.

In short, the price reflects:
* 80% concentration of proprietary PTT-6®
* Proven regenerative performance
* Small-batch, stem cell–derived production
* Full vertical control of our patented technology

That said, we also want to make our products as accessible as possible for our loyal customers. Through our subscription programme, you receive preferential pricing, and loyalty points accumulate as credit that can be brought forward into future cycles. Members are also able to redeem generous full-size products, which can provide meaningful additional value over time.

We could dilute our formulas to reduce costs — but we choose not to. Because for our customers, results matter.

Thank you again for your thoughtful feedback and for being part of the CALECIM® community.

The CALECIM® Professional Customer Care Team

Vastaus yritykseltä CALECIM® Professional

Päivitetty 17. helmik. 2026

Hi April,

Thank you for your feedback, and we are sorry to hear about your frustration.

We can confirm that we replied to your enquiry today and cancelled your Restorative Hydration Cream subscription on the same day it was received, as requested. For this reason, we would like to better understand if there is anything further that may still be causing concern.

Just to clarify, our subscription option offers a 20% discount compared to the one-time purchase price and includes a minimum commitment period of three delivery cycles, which is outlined at the point of sign-up. This allows us to provide the reduced pricing and additional subscriber benefits. Customers can also choose to purchase products as a one-time order at any time, without subscribing.

We appreciate you sharing your experience, and if there is anything further we can assist with, please do not hesitate to contact us.

Warm regards,
CALECIM® Customer Care Team

Vastaus yritykseltä CALECIM® Professional

6. helmik. 2026

Hi Elvira,

Thank you for bringing this to our attention, and we’re sorry for the frustration you experienced while trying to get in touch.

We have now cancelled your subscription as requested.

We also want to acknowledge the difficulty you faced when attempting to contact us. Our email domain team has identified an issue affecting email reception from certain providers, including Hotmail and AOL, which is currently being resolved. We appreciate your patience while this is being addressed.

We understand how frustrating this situation must have been and are grateful that you flagged it to us. If you need any further assistance, please don’t hesitate to reach out — our team will be happy to help.

Kind regards,
The CALECIM® Team

Vastaus yritykseltä CALECIM® Professional

30. tammik. 2026

Hi there,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your experience did not meet your expectations. CALECIM® products are developed based on extensive laboratory research and clinical evaluation, and are widely used by medical professionals and consumers globally. That said, we understand that skincare results can vary from person to person depending on individual skin needs, usage consistency, and expectations.

We always encourage customers to reach out directly to our customer care team if they have concerns or would like guidance on product suitability or usage, so we can assist appropriately.

We appreciate your feedback and will continue to take all customer comments into consideration as we move forward.

Kind regards,
CALECIM® Team

Vastaus yritykseltä CALECIM® Professional

21. tammik. 2026

Hi Hasmukh,

Thank you for sharing your feedback. We’ve reviewed our records and can see that your last order and enquiry were from over a year ago, and our team did respond to all emails received at that time.

We’re sorry to hear that you felt your questions went unanswered, as this is certainly not the experience we aim to provide. If you have any recent orders or enquiries that may not have been addressed, please don’t hesitate to reach out to us again and our team will be happy to assist and help resolve any concerns.

Kind regards,
The CALECIM® Team