CAEL Rent a Car Arvostelua 51

The staff were fine, the car was ok although it had quite a few scratches but the pricing policy is borderline dishonest. On pick up you are told that you can pay €200 for full insurance or pay nothing and risk a €2000 charge for any damage, however slight. Most people are simply not going to take this risk so cough up €200 substantially increasing the overall cost. CAEL then don’t care if the car comes back with scratches (or dents) meaning that if you were to take the risk and not pay for the insurance it would be easy for them to point to one of the many existing marks and claim you caused it. Difficult to photograph them all. I will definitely not use them again.

I rent a small fiat 500 hybrid from 07th till 11th January, 5 days. I was planning to pick up the car in Lisbon Airport. The previous days I received a message via whatsapp with precise instructions on how to avoid the Airport and take the car in the city office. Check in was swift and staff professional. Car was in very good condition. Check out at the Airport was also fast and pro with a free minibus to the departure terminal. I month later (middle of February) I was thinking they have done a mistake with my credit card. I contact their customer service. I have to say they were again very patience and professional. Definitely will recommend this Agency. Thanks

Zum Fall: Wir kamen mit gültiger Vollkaskoversicherung über DiscoverCars. Am Schalter wurde uns mit Nachdruck erklärt, diese sei "hier nicht gültig". Eine glatte Lüge, wie uns DiscoverCars später schriftlich bestätigte. Ergebnis: 350 EUR für eine Versicherung, die wir nie brauchten.
Als wir noch am selben Tag stornierten, wurde es richtig unangenehm: abweisend, arrogant, null Lösungsbereitschaft.
Und das Beste: Gegenüber DiscoverCars behauptete Cael, sie hätten uns "ruhig und transparent" informiert. Wer so schamlos lügt, erst dem Kunden ins Gesicht, dann dem Geschäftspartner, und jetzt hier öffentlich, hat jedes Vertrauen verspielt.
Meidet Cael wie die Pest. Egal wie günstig das Angebot aussieht, am Ende zahlt ihr drauf und werdet behandelt wie Vieh.
Nie. Wieder.

La garantie CB pour le paiement du péage (50€)a été immédiatement débitée (alors que le ticket papier mentionnait "pré-autorisation seulement"). Aucune réponse obtenue aux différents mails et explication de l'hôtesse d'accueil qui renvoie vers ma banque.
Au final que ce soit involontaire ou non les 50€ sont perdus.

Empresa incrível, funcionários simpáticos e atenciosos. Sem esquemas e super transparentes nas explicações.
100% de confiança, recomendo !

Adorei a experiência! Voltarei a aluguer com esta companhia.

O serviço é muito bom, recomendo

Serviço top! Fiz um aluguer no aeroporto do Porto e correu tudo bem!

Bom. Com possibilidade de melhorar tal como em tudo.

Simples, rápido e perfeito

Simples, fácil e sem complicações.

Carro alugado durante uma semana , sem qualquer tipo de problemas . Tudo explicado ao pormenor pelos assistentes . Atenciosos e simpáticos .

Tudo 5 estrelas ⭐️

Very good, was great

A minha melhor experiência de aluguer de carro de sempre! Muito prestáveis e com carros muito recentes.

They charge you plenty of hidden costs.
You end up paying more than with prestigious companies.
Avoid this company.

Booked directly via their website - quick and simple booking procedure. On arrival at the airport, the shuttle service was there already waiting. A quick transfer to the main office, with only a very short wait to be served. Very friendly and professional service given at the desk by Julia. She offered us the option to upgrade to their full insurance, but under no obligation for us to do so. We took this up so didn't have to worry about any additional fees apart from road tolls. The car was new and as expected, and we did not experience any issues with it during use. Returns procedure was quick and simple, with an instant transfer back to the airport. Great service all round, thank you!

Be warned
Booked a 7 seater minivan,
When we arrived we got a car with the rear seats that were pop-up seats.
Hardly any room for the passengers sitting in these seats.
When I spoke to the representative,
He said that they don’t have minivans!!! Only 7 seater cars
Poor service
Sent a message to their customer service, They came back and asked me to supply some more information, which I have…. Not heard anything more

Avoid! Charged >500 euros for minor damages that most certainly had been there for months, and staff was dismissive and very unfriendly at both Check-in and Check-out.