It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover
Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Näytä lisää
Absolutely delicious home made food - for my oven! Delighted to have time back and feel I’m being cooked for when I walk into the kitchen and such amazing smells. Will definitely buy again.
Yrityksen tiedot
- Pakasteruokatoimittaja
- Elintarvikevalmistajat
- Elintarviketuottaja
- Elintarviketoimittaja
- Pakasteruokakauppa
- Ateriapalvelu
Yrityksen kirjoittama
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
Yhteystiedot
2 McNicol Drive, NW107AW, London, Yhdistynyt kuningaskunta
- feedback@byruby.co.uk
- byruby.co.uk
4,6
Erinomainen
2 t. arvostelua
On vastannut 81 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Really wanted to like the fish pie
Really wanted to like the fish pie as the ingredients sounded lovely; what a disappointment; it was dry and not very flavoursome
Had the bourguignon and a thai tonight and they were delicious so think the pie may have been a slip
12. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä byRuby
Hello,
Many thanks for your review, I really appreciate you taking the time to contact us. I'm very sorry to hear that you have been disappointed by our fish pie, it does not sound right at all.
I have sent you a 'request for information' via Trustpilot but if you could kindly email feedback@byruby.co.uk, we can try and get to the bottom of what has happened here.
Very best wishes,
Milly
Vastaus yritykseltä byRuby
So lovely to hear this, thanks so much Linda. Delighted that our food is helping whilst you are ill. Very best wishes, Milly
Tasty home-cooked style meals…5,stars !!!
By Ruby meals are always so flavourful and tasty and have that lovely home cooked taste. There is a wonderful selection of meals using the finest quality ingredients and the best bit you cook them from frozen but they don’t taste like any other frozen meals. Simply wonderful and so quick and economical. Five stars !!!
12. syyskuuta 2025
Vastaus yritykseltä byRuby
Hello Jan,
Many thanks for your lovely message, it's great to hear you've enjoyed the food. We try really hard and cook just like you would at home so it's lovely to hear that you feel they taste home cooked.
All the best,
Milly
I and I’d living on my own after a…
I and I’d living on my own after a stoke and the food is excellent
12. syyskuuta 2025
Vastaus yritykseltä byRuby
Hello Neil,
Many thanks for your kind review, I'm delighted you are enjoying the food, particularly during your recovery.
Very best wishes,
Milly
The food I have tried was very good if other mes are as nice I shall definitely order again. lareas nice s are as nice i shall be well satisfied, definitely going to order again
The food I have tried was very good if other meals are as good I will be very happy with
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä byRuby
That's wonderful to hear Hazel, many thanks for your lovely review, I hope you continue to enjoy the food. Milly
Amazing Quality
I have been amazed at the consistency of quality whilst I’ve sampled all the meals in my first order. Seriously tasty and quality ingredients. I don’t use ready meals every day, they’re more of a standby but I can’t wait to place another order.
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä byRuby
Hello Brenda,
Many thanks for taking the time to review, I am delighted that our food is making your life that bit easier and more tasty!
Milly
Enjoyed all the meals
Enjoyed all the meals - especially the tarragon chicken and the macaroni cheese. Really appreciate the meals for 1 - so much gets wasted when buying some items that come in double portions. Can I suggest the currys are labelled to indicate 'hotness' - other companies use 1, 2 or 3 chilli peppers. Also will you be extending your range?
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä byRuby
This is so lovely to hear, thank you very much. Good point on the curry labels, we are in the process of updating these details on pack.
Vastaus yritykseltä byRuby
Delighted you've enjoyed the food, thanks so much for letting me know!
Vastaus yritykseltä byRuby
Hello John,
Thank you very much for letting us know. Pies can be very controversial - raised vs. puff, it's a tricky decision. My parents would always make puff pastry pies when we were children made with leftover chicken from a roast with leeks and bacon, topped with puff pastry, hence why our pie is how it is. I hope you enjoy the rest of the range
Absolutely fab tasty food
Absolutely fab tasty food.
If you could use olive oil instead of seed oils that would be the icing on the cake
12. syyskuuta 2025
Vastaus yritykseltä byRuby
Wonderful to hear! Thanks so much for letting us know!
Just an amazing women led blsmall…
Just an amazing women led blsmall business which provides amazing home cooked food
12. syyskuuta 2025
Vastaus yritykseltä byRuby
So lovely to hear, thank you Beata!
This is a wonderful wonderful company
This is a wonderful wonderful company. Lovely food and lovely people. I cannot recommend them enough. Much love ByRuby team.
2. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä byRuby
Thank you Mike, this is great to hear, we love our customers!
My step-daughter had just had a baby
My step-daughter had just had a baby - she knew of ByRuby because it was what I sent my daughter when she had a baby - so she said could she have a delivery of lovely meals - ByRuby was so easy and so much more thoughtful and appropriate than a voucher or unwanted baby gro
28. elokuuta 2025
Vastaus yritykseltä byRuby
The nicest present you can give to someone and always a joy to know that we are helping in the bleary early days
Lifesaver!
Delicious food, so convenient but not compromising on quality and taste. Absolute lifesaver with a newborn!
28. elokuuta 2025
Vastaus yritykseltä byRuby
Hurrah! Quality without compromise, just what we're looking to do
I not happy i can cook it i have give…
I not happy i can cook it i have give aways i only got a microwave
14. elokuuta 2025
Vastaus yritykseltä byRuby
Hi Paul,
Thanks for your feedback. We have a range that is microwave safe but I'm afraid it looks like you ordered two dishes which are best cooked in the oven to achieve a lovely gratinated crispy top. I'll drop you an email to see what we can do.
Very best wishes,
Milly
First order
My first order was great 10 out of 10. Great value and the meals were first rate!!
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä byRuby
So pleased that you enjoyed everything , truly wonderful to hear
there was an issue with the delivery…
there was an issue with the delivery and the responsiveness of the team was outstanding. well done.
11. elokuuta 2025
Vastaus yritykseltä byRuby
Alice, our Queen of customer service is such a star and I'm delighted that we managed to sort out the problem you had. I hope that you have enjoyed the food just as much. Milly
I love By Ruby …
I love By Ruby and always like to have a supply in my freezer . Tasty and well above average frozen meals . We all enjoy them 🙌
28. huhtikuuta 2025
Vastaus yritykseltä byRuby
We love customers like you, thank you Heather!
Great food and tasted like home…
Great food and tasted like home cooking. Would like more choices
11. elokuuta 2025
Vastaus yritykseltä byRuby
Thanks so much for the feedback on choice, we always try and do our best with what we make and don't want to outstretch ourselves and compromise on quality. Delighted you have enjoyed the food
Excellent food
Excellent food, nowhere near similar to a regular ready meal as they taste homemade! We love having them as a treat when I don’t feel like cooking and the portion size is very generous too.
11. elokuuta 2025
Vastaus yritykseltä byRuby
Just what we are trying to achieve. We only use ingredients you would have at home so the food should taste like homemade. Thanks for your kind review Lynley
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