byACRE Arvostelua 121

I bought the Overlander. I see that my payment cleared my bank but I haven't received a text or an email acknowledging my order nor anything to give me an estimated arrival date nor the ability to track the shipment. I communicated this to them TWICE via their website but no answer. If you order this, do so through Amazon, not directly from the company.

Très mauvais service après vente je déconseille achetez ailleurs…car petit boulon perdu facturé 8€ ce petit boulon n’est pas champ freiné indispensable pour la sécurité de l’utilisateur

Ich habe mir den leichtesten Rollator gekauft,er ist wunderbar,leicht und praktisch.Da gebe ich 5 Sterne.
Dazu hatte ich mir den Getränkehalter nachbestellt,im gelieferten Paket fehlte leider die dazugehörende Schraube mit Halterung.Dem Kundendienst ist es nach wochenlangem Hin und Her nicht gelungen,die beiden fehlenden Teile mir nachzuschicken.Ich kann nicht verstehen,daß bei diesem Preis des Rollators so ein unnötiges Problem auftreten muß.Was blieb mir anderes übrig,ich mußte einen zweiten Getränkehalter bestellen.Diese Vorgehensweise wirft kein gutes Bild auf das Unternehmen.

The overland is lightweight and easily moveable when in use but a bit wide for me. However, I contacted byAcre to tell them it was making an awful clicking noise when using it. They sent a kit out to reduce the noise without any instructions. When I asked for instructions they sent a tiny video from YouTube that you could hardly see. After seeing the video there is no way I could myself fit what they sent. It needs somebody that's into DIY. I'm very disappointed with the service, if the kits available it should have been fitted before the product has been shipped out before selling to companies for distribution. Given these rollators aren't cheap as well.

Such a difference to the “traditional” rollator. So lightweight, easy to manoeuvre without all the stress on your arms and shoulders.
I am already, after only a few weeks walking better and standing taller.
I quite like the fact too a lot of people are looking at it as I have something so different! Really is the best decision I have made purchasing this.

I acquired the first of my byAcre rollators, the Ultralight model back in January 2019. At the time the item had to be imported to the UK from Denmark directly to the buyer, no agents then, but I was very confident,
correctly too, that the company would give me every assistance I required, that the quality and design was the best on the market worldwide AND that profit was not its only goal! I have travelled with my rollators across the world by all means of transport to Japan, USA, Korea, Nova Scotia, all over the Mediterranean etc, and with the occasional damage through wear & tear I have required and had spare parts sent over practically within days. It’s the way to go if you require a walking aid and you can forget about your disability! Be FR.E.E.E again

Das Produkt an sich ist top, aber ich warte seit 17.1.2026 auf die Rückerstattung. Trotz mehrmahliger Nachfrage heißt es „wir kümmern uns darum melden sie sich nächste Woche“ bestellnummer 59251

Trying to get a brake cable and it tells me out of stock and don’t know when they will have any. Why don’t you have repair parts

My cup holder broke.

I love this walker it looks smart and a lot more modern gets praise from people all the time so I always pass the make on. I have tried others but they are heavy and boring..

Wir haben einen Rollator zurückgegeben. Der per Sendungsverfolgung nachgewiesene Erhalt der Ware war am 05.01.2026. Nach nunmehr vier Wochen wird der Rollator angeblich noch immer im Lager geprüft, eine Rückerstattung findet nicht statt, stattdessen immer wieder hinhaltende Mails. Wer hier etwas retournieren will, sollte vorher eine Rechtsschutzversicherung abschließen.

I was very hesitant to use a rollator until I saw the byAcre models. That made all the difference. The choice of the Overland was automatic as I have always been an active person . It’s great to know that the Overland can take me over rough ground without any problems.

I have both the ultralight and Overland rollator they are excellent and I would be lost without them. They are amazing have given me a new lease of life.

Meget venlig og hjælpsom kundeservice, deres rollatorer er ualmindelig gode, super lette og det fremad rettet håndtag er en stor fordel, så man gå mere oprejst.

Being an Aerospace engineer I am a big fan of advanced materials and byAcre fits the bill.
However I am an IBM patient and the walker as designed is not usable as the front wheels have rotational freedom and braking system needs to be opposite to the current- activate to roll & release to stop. A kit to make these changes would be great for us IBM patients.

I am 72 years old. For about 26 years, I have been suffering from spinocerebellar ataxia type 2 (SCA 2), which I inherited from my father. For about 15 years, I pretended nothing was wrong, but then I had to face up to it. It is a spinocerebellar disease, mainly affecting the cerebellum (balance and coordination) and the spinal pathways (muscle strength). I managed with Nordic walking poles until I had a bad fall. I realized that I needed a rollator if I wanted to remain independent (I am a movie lover, and I have no problem driving when seated). But which rollator? I saw some around, but they were ugly and heavy, too ugly and too heavy. Until I saw the Carbon Ultralight Rollator by byACRE: lightweight (about 4 kg), foldable, beautiful (it looked like a swan). I've been using it for two years and I'm proud of my bright red one. The first few times I was a little embarrassed, but now that I've been using it for two years, I thank byACRE for adding precious time to my independence.

Lightweight and stability make this perfect for me. The ability to sit when I have heart symptoms was one of the factors in choosing the ByAcre. We had one for my spouse for a European vacation. It was the perfect companion.

High priced over rated . Definitely not worth the price . Just my opinion . I’ve owned it about 2 years . I also have a Rollator f22 I use everyday .

I have a habit of doing my online business with the supplier directly skipping Amazon and other channels. I guess my view is I would rather have the firm make a bit more than pay a predatory fulfillment center. In the case of byAcre in the USA that may be a mistake.

I ordered directly on 22 December knowing the holidays might disrupt the 3-5 day window by a couple of days. It is now Jan 6 and I have know idea where I stand. After ordering they told me all was in stock except the bag, we agreed it could ship on Jan 5th when they expected a new supply.

I reached customer service online the morning of Jan 6 (they close at 10 am EST). It was a tortured conversation with an agent via chat. She had access to no information about my order. To get any information involved a 5-10 minute break as she had to connect with someone else. All I learned is there were now two items not in stock. They did not know which items, nor could they tell me what was happening with the rest of the order.

This took more than 30 minutes and I had to head to a meeting so the situation is unresolved. We have lost the ability to get insurance to pay for part of it because of the new year. So, it will cost us an extra couple of hundred out of pocket.

Bottom line, these guys are not equipped to handle a customer. You are far safer to go through Amazon or one of the few medical device companies they deal with (none work with Aetna).

The product is effective and works great when it is not falling apart. The bolts have fallen out over ten times at different points on the structure in the less than a year we have owned it. It has failed at the seat locking mechanism 3 times, at all FOUR BOTTOM STRUCTURE BOLTS AND ONCE AT THE UPPER STRUCTURE NUT AND BOLT. This causes a terrible situation where my wife has fallen several times and lost mobility without her walker many more as a result of the poor workmanship/design related to these fasteners. It is very disappointing that such a well designed product does not have the final requirements to be a top notch functional item for the market. We love the design, but can not tolerate the poor workmanship.