Buysubscriptions.com Arvostelua 

I am appalled by the service I have received from this company . I have subscribed to read the BBC Good Food magazine for many many years . I stopped for a while and then took out an offer at the beginning of February . I received an email confirming my order and payment . The money left my account within 24 hours .
I checked my account on line to see the order only to read my account was inactive .
Good job I did ! My confirmation order said first issue would be expected on March 23rd.
I contacted Buy Subscriptions for the first time for what I thought was to be a simple conversation , how wrong could I have been.
They claim my purchase failed …. Yet they confirmed it by email and they had my money … then they claimed they refunded my money ….
I have been chasing this now since around the 19 th February .
SurelyI would have been sent communication that the order failed …. ????? Not one confirming the order and receipt of payment ?
Surely I would have been told again via email that I had been refunded the money ??? But apparently not .
I thought I had ordered a publication about food not one on psychic ability !!!!
I have been sent round and round in circles . £44.99 lighter in my bank account . I received an email with , wait for it . A document saying a refund was made on such a date for the amount to the last 4 digits of my debit card . I can type one of those !
I am expecting a request to see my bank statement to prove the money has not arrived .
My point is … had I not logged on to my account and found it to be inactive I would be sitting here expecting my April copy of the BBC Good Food magazine to arrive in a few weeks time as per their email confirming my subscription purchase .
I shall now buy my magazine in a shop! It seems the BBC Good Food subscription service does not honour purchases and as for customer service …. Where did it go ???? Previous subscriptions have been easy and a delight! As a pensioner I was so looking forward to receiving as normal the reading matter through my letter box enabling me to imagine the delight of preparing dinner parties for friends no longer around .

I am still in contact over this matter with buy subscriptions who have now invaded my privacy to the point where I have sent them screenshots of my bank account !

I placed a subscription order for Radio Times 22nd December and received a confirmation email that included “Exclusive Christmas offer: take out a second subscription either for yourself or as a gift and receive a £10 M&S eGift Card*”. I considered this a good deal so followed the link and placed an order for subscription to Homes & Antiques.
I have received both magazines but have not had the e-gift card.
I contacted customer service several times by email and once by telephone (14/2/24) but have not had a satisfactory response. I sent requested screenshots of emails sent to me by Buysubscriptions. Replies show that my messages have not been read and there is a lack of understanding of the situation by the people who reply. One reply tells me that I need to made a second purchase. There are also references to “codes” which I have been told are either not present or that I did not include. There were no codes involved in either order.
I am dissatisfied and still await the e-gift card that was promoted for a second purchase I would not have made without the incentive of the apparently spurious offer.
Additionally in an attempt to sign up to RT “free puzzles for subscribers” my RT subscription number is not recognised. I mentioned this in my call to customer service and was told that they could not deal with this.

I have subscribed to Match of the Day for a couple of years and prior to my renewal last October was offered a £10 M&S voucher for early renewal.
I promised this to my grandson to help him with his Christmas gifts for the family but it never arrived.
Since then I have contacted the company on at least six occasions only to be fobbed off each time.
It is totally unacceptable to treat a loyal customer this way.
Not too sure if I will re subscribe next time.

Sign up was easy and apart from the first issue not arriving, all else went well until I decided to cancel. In spite of their website suggesting it would be easy, easy time I input my subscription number, I received a message “no subscription found”. I wasted the best part of three hours trying to resolve this and eventually used the “chat” facility and that resolved the matter. An organisation like this depends upon the quality of its customer service (automated and human) and this falls far short of what Shiuld be expected.

Price made it possible to have this,and so easy to set up

Easy to subscribe, got a good deal on subscription and have been receiving my deliveries on time. Happy with service.

Neither myself, nor a giftee recipient, has received any issues of BBC History magazine since August 2023. BuySubscriptions response is that my claim is outside their 'standard claim period'. No such period is mentioned in the Terms & Conditions. - And anyway recent months should be!
Responses from the service desk amounted to nothing more than 'fobbing off' and failed to deal with any of my problems.

18/2/24
I have re-rated my review as the company have now addressed most of my problems.
It is unfortunate that it took a negative review here before satisfactory action was taken, and it still does not appear that anyone has looked into the delivery mechanism to New Zealand to see why multiple issues to two recipients failed.
However, at the moment a satisfactory remediation process has been put in place.

Signed up for a gardeners world 6 month offer with a free £10 M&S gift card blackfriday deal but never got the gift card.

Have messaged customer service a few times and they have now stopped responding.

Have taken my money and sending the magazines but no voucher as promised.

Edit: I have just sent another message hope you can sort this for me. My Sub number is 4051834036 if you can check from that?

The money for the subscription was taken but the subscription to the magazine was not put in place. While the credit card was being authorised the application dis connected from the transaction so the subscription amount was debited to the card but the subscription was not set up. It was very difficult to get the money refunded.

I'm thoroughly enjoying my chosen publication being delivered every month.

I only give you an average review because I think you should wait at least three months to ask.

Too many messages. Please address future copies of the gardening magazine directly to my wife Mrs Hilary Mitchell and not to me.
There should be provision on the back order form that the journal is a gift to a family member or friend.
Dr Anthony Mitchell

I subscribe to 3 magazines, not really had any issues until suddenly I can’t log into my account, my subscription numbers are invalid, etc. Basically i can’t see what I’ve subscribed to, what I’m paying. But my 3 Direct Debits are still being taken. When I spoke to them on the phone, the only response was try later. Worrying thing was the advisor asked for my password on my account!

I have already started receiving recipes and magazines from the subscription.
Thank you for the savings. It was very easy to set up as well

Good prices. Efficient service.

Staff were pleasant, courteous and knowledgeable - it was all done very quickly, no endless waiting to get through to a real live person - hurrah!

I'm still waiting for your email !!

Hi Stephen, I am very sorry to hear of the problems you have experienced with your subscription orders and for the level of Customer Service you received, unfortunately, there does appear to some problems with 4 of your orders, therefore, I will email directly to the email address we hold to discuss this further.
Thank you,
Sharon
Customer Service Team