O2 Business Arvostelua 

I wouldn't even give them one star. Their systems are useless, and although everyone I've spoken to has been really friendly, no one has actually been able to help. I've been waiting for emails back and have been trying to resolve this issue for over a month with no progress.

This is the worst customer service I've ever experienced from a large company. It's incredibly frustrating to spend so much time chasing updates without getting any closer to a resolution.

genuinely the worst customer service experience ever. and im genZ so we're not meant to even be karens about this stuff. i got lied to about my payments ending, then they decided to charge me more 3 weeks after saying i had no payments left to make 'categorically' i QUOTE. only got slightly resolved after 40 minutes on the phone to them when i cried and i hope he heard that in my voice but SO disappointed in this whole experience. if i was called hannah baker it wouldve been my 14th reason.

My O2 Business phone account was ported to Daisy without my knowledge. I initially tried to upgrade my phone but O2 business would not help me and said Daisy would contact me back. They haven't. I have repeatedly tried calling both BT Business and Daisy. I have sent requests for my PAC number, each time an automated text is sent saying this can not be done. I have spoken with a manager at O2, she says my case has been escalated and that I should have been contacted. I haven't heard anything for over 7 days. More than disgusted! My contact at O2 is Stacey Strange.

Three months ago I moved the broadband and phone services for two of my businesses to XLN (now O2 Business/Daisy). It is one of the biggest mistakes I’ve made.

On Saturday, our broadband failed due to an outage. After spending over an hour on the phone carrying out diagnostics, resetting the router and changing cables, I was finally told it was a network outage.

I was assured the service would be restored by 5pm. It wasn’t.

I called back at 6:30pm for an update, only to spend around 90 minutes on hold without getting through.

On Sunday, I was initially told the outage had been fixed and that the problem was my router. After another two hours of diagnostics, it was eventually accepted that the original outage was still the likely cause.

An Openreach engineer was booked for Tuesday between 8am and 12pm. I even rang on Monday to confirm the appointment and was told everything was booked.

Tuesday arrived and no engineer turned up.

When I called again, I was told the engineer had been cancelled because the fault had supposedly been fixed. It hadn’t. I was then told the earliest another appointment could be booked was Thursday.

By then my business will have been without broadband and phone services for almost a week.

As a gym, our phone system runs over the internet, members cannot check in electronically, and we cannot monitor who is in the building. The outage has seriously affected our ability to trade and has already cost us thousands of pounds.

The communication has been inconsistent, appointments have been cancelled without informing us, and every call seems to produce a different explanation.

Based on my experience, I would not recommend XLN, Daisy or O2 Business to any business that depends on a reliable internet connection.

What an absolute joke this company is. It is supposed to be a communications company. Communication was the last thing happening when I spoke to them today. If you can go to an alternative then do so. Customer of O2 for over 20 years. Still waiting for a credit from over a year ago from a service that was charged for but not given.

Took out a business sim card in April. Phoned on the 22nd May to cancel as was only a rolling contract. They are still billing me in July even after paying the final month. They confirmed I called on 22nd May but have no record of me requesting disconnection or any notes on what the call was about. How convenient for them to use as an excuse to carry on billing me. Same with 3 Mobile, same date, same request and same result. I WOULD HIGHLY RECCOMEND USING EE, AMAZING CUSTOMER SERVICE AND ON THE SAME DATE THEY PROCESSED MY CANCELLATION - I WOULD NOW ONLY USE EE, WHAT A GREAT COMPANY EE IS COMPARED TO THESE FRAUDULENT COMPANIES RIPPING OFF CUSTOMER.

I left this terrible telecoms provider on 23rd June. I’ve had a lot of history with them in their previous guises of XLN and Daisy. Naturally I cancelled my direct debit as my account was paid until the end of June.
Today I’ve had a letter claiming I owe £43.14 and as I’ve cancelled my DD they are adding spurious charges to the account for an unpaid DD.
This awful company has zero internal communication.
I am not paying an invoice for services starting 1st July when my phone and broadband were (thankfully) transferred to a new provider on 23rd June.
A/C 4714230

I needed to add a bolt on for additional data - but I needed to do it outside the o2 Business helpdesk/customer services office hours (0800 - 2000 GMT/BST) when there is no service. How on earth can a a service offering to businesses who may themselves operating globally or 24 hours be taken seriously if it closed down for 50% of the time. Surely they could triage .......

I thought it was bad when my call was answered by a robot. I then spent 45 minutes going around in circles because the humans at O2 couldn't operate a phone to put me through to Business Sales.

Rapidly losing the will to live listening to the same cheesy on-hold music, the same AI Bot, only to be put through to the wrong people time and time again.

I got through to Phil after 45 minutes and he was excellent.

I won't be joining O2, the calibre of people I spoke to (with the exception of Phil), it surprises me that they have a network!

This is not a company but a bunch of charlatans masquerading as a genuine business. Deal with them to your own peril. YOU HAVE BEEN WARNED!. I have been a business customer with these pirates for 2 years as a SIM only contract. As I expanded my business I added additional SIM only contracts onto my account. I later upgraded to handsets only for my staff to say that they wanted other devices. O2 has a policy whereby you can change your mind in regards to the type of handsets that you want but you must send them back to them in a good working order, which is what we did. The devices were received back by their business partner Ingram Micro on the 26th May. They do not tell you that they have a business partner with a seriously questionable online reputation. Like I said, the devices were posted back with complete tracking information & received by Ingram Micro on the 26th May, but they refused to confirm receipt of these devices despite having the receipt from O2 & the name of the O2 customer within the packaging. Meaning that O2 would not allow me to choose the devices that my staff want I had to wait 3 weeks for O2 to finally confirm receipt of their devices back with no damage to those devices. They are now refusing to upgrade my 5 lines because they claim that moving from £32.50 per month to £57.50 per month a difference of £25 per month is too much for my company when my average company turnover is between £25,000-£30,000 per month. Their checks are not based on affordability at all, they seem to have a criteria which is based on being personally offended if you change your mind. Seriously, that is what you base your passing on. My company has no debts, liens or encumbrances. They are now refusing to upgrade me despite having been with them for nie on 2 years. Loyalty means nothing to this company & that is why they are a failing company. They have customer service in The Philippines & when you get through to them you must repeat yourself ten times because they do not understand or comprehend well British English. The side of the business in England are all working from home watching the latest episode of Love Island & frankly don't give a fff either way with a dismissive attitude. They claim people will call you back & dismiss you & do not call you back. Forgetting that you, me, we are who pay their wages. I have read that they have lost 500,000 customers this year alone & are on schedule to lose nearly 3,000,000 customers by the end of this year alone because they dont want to address the reasons why their customers are complaining. Just pay up & shut up right. These losses are confirmed by Which Magazine & numerous other media outlets which at that rate within 10 years o2 will not exist as an ongoing concern. I will wait until 4pm today to see if they actually call back as promised before leaving this shower of a company & complaining to Ofcom. I will update later.

If I could give this no stars I would! The worst company imaginable and avoid at all costs!!!

I’ve been in contract with O2 since 2020. Since January 2024 (after having taken out a new contract in October 2023), O2 have confirmed that I’ve had inadequate phone signal and coverage. I have attempted on multiple attempts to cancel all my contracts, but have been told I’d be applied with termination fees. I’ve spent all week trying to call to speak with a manager. I’ve been promised 5 times that I would have a call back but never forthcoming. Absolutely terrible! The contract is in breach but they confirmed I would be contacted by a debt recovery firm if I don’t pay.

Both sim cards (mobile numbers) disconnected - and still paying for the bundle. Very poor.

I finished paying for my iPhone and changed to a SIM only tariff, which was an ok price. They then direct debited another full month's invoice, putting my account in credit, but would not refund the overcharge, despite me calling the foreign call centre, who must be employed to just sit there and take shit all day long from aggravated customers in the UK. A manager was supposed to call me, but never did? Instead, they just take an interest free loan from me to fund their business!

We had a contract with daisy and had to close our business because it simply wasn’t viable, and we’ve vacated the property. Despite this, Daisy Group is still charging us for a landline and broadband service we no longer even have access to, purely because we’re tied into a contract.
I understand contracts exist for a reason, but there should also be some level of fairness and common sense when a small business closes down. Instead, the response has been completely inflexible, with no real effort to help or find a reasonable solution.
Very disappointing experience, especially at a time when many small businesses are already struggling.

Bad experience, not valued after years and years as a business customer, could not resolve my issues, the simcard was not working, however they still expected me to pay for it. was forced to close it down and pay the full contract for a service that was not working. No apology, no contact, no help, no service - but they were happy to take that final payment

Zero stars would be too high. Absolutely rubbish service. Needs a sim swap as my business phone stopped accepting calls from non o2 networks. New sim arrived did a sim swap. New sim not activated and now business phone is not receiving or making calls. Will be moving supplier immediately

These clowns rejected our company for a business SIM at a paltry £17 a month despite us never missing one direct debit in 8 years and change trading. I had already cancelled the shop WiFi too. Now we have no way of taking card payment over the busy Easter break. I genuinely thought it was an April fools joke originally, but no, they really are that incompetent.

TERRIBLE CUSTOMER SERVICE
Apparently o2 have a call centre full of employees who struggle to grasp basic English. They all read from a "script" and ignore your actual request. When you eventually get to the deapartment you need to be, they either cut you off mid conversation or blatantly ignore why you are actually calling.

As a business we will be reviewing our options at the end of the contract - o2's price is great, but the customer service is possibly the worst out there.

*Queue the generic repsonse on trustpilot from o2 customer service acting like a concerned priovider who wants to "help"

Setup process from the 90’s done via eMail!! No portal - you even can FAX in your details!! and offshore staff who are rude or can’t speak English properly or both, HIDEOUS wait times and multiple department transfers !! Omg - I’m leaving and going to Sky. O2 - your offshore debacle is costing you customers and your process needs to be updated .

Absolute joke of a company.
I have been out of contract with them for some months, email me to tell me they are putting up the price on my account!!!
Was originally told my bill would be £16 per month, with this so called increase it was set to cost me £38 per month.
So decided to contact 02 to obtain. My PAC code, after 5 transfers to people and then being hung up on, got told couldn’t do it for me ????
Direct debit cancelled, now using a different supplier for £10 per month .
Staff are rude, unhelpful and arrogant.
Avoid at all costs.