Hi Mike,
Thank you for reaching out. I’d like to clarify that we don’t offer a 30-day money-back guarantee. Instead, we provide a free trial that allows you to test our services and experience working with us before making any financial commitment.
You decided to continue with our services after the free trial, which indicated that you found value in what we offer. During our collaboration, there were several changes in the direction of your marketing strategy and overall business goals. While we aimed to adapt to these changes, I understand that you were ultimately unhappy with the designs we provided.
In the end, it became clear that our partnership wasn’t the right fit. To resolve this, we refunded your payment and mutually agreed to part ways.
If there’s anything further you’d like to discuss, feel free to reach out.
Best regards,
The Business Rocket Team