Company was great to work with. My salesman, Nelson went above and beyond to help with my large order. Samples were beautiful and the actual product was delivered today. I am excited for the insta... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Teerath and his team were very patient with us during the decision making period. Never any pressure, always answered the phone, returned texts and emails very promptly. The delivery price was very f... Näytä lisää
My BuilDirect flooring is engineered tongue and grove. On the second floor it begins with nosing and is followed by planks. The nosing was not milled correctly, it is thinner than Buildirect’s... Näytä lisää
Yritys on vastannut
We are very happy with our engineered oak flooring from BuildDirect. Working with Justine Kelly made everything much easier. From getting samples to walking us through the order and delivery, the who... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
BuildDirect is a leading provider of flooring products and services to home professionals and DIY remodelers throughout the U.S. and Canada. We source only the highest quality wood, vinyl, carpet, laminate, and decking products to ensure our customers are thrilled with their new floors for years to come. We provide a 6-Month Worry Free Guarantee and Lifetime Warranties to ensure that customers can shop with confidence. Our customers can order free samples on BuildDirect.com, order products online, or through our customer service team, and we will ship to anywhere in the U.S.
Yrityksen kirjoittama

BuildDirect's Environmental Policy
At BuildDirect, we believe in sustainable business practices, delivering products to our customers that represent the highest ethical standards.
Yhteystiedot
Suite 090 – 200 Granville St., V6C 1S4, Vancouver, BC, Kanada
- 1-877-631-2845
- customerservice@builddirect.com
- builddirect.com
On vastannut 33 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The flooring we purchased was even…
The flooring we purchased was even nicer than expected and looks great in our house! The customer service we had from Armando Campos was above and beyond. He continued to help me out with questions I had and did it in a timely manner.
These aren't the best times for…
These aren't the best times for shipping, but they were quick with no damage and I'm super happy with the quality of the product. Only way I could be happier is if they installed it for me .lol would buy again.
Paul.

Vastaus yritykseltä BuildDirect
The staff that man the phones was…
The staff that man the phones was wonderful but the I would assume the 3rd party venders at the distribution centers need to do some Improvement Studies. Shipment was lost for 3 weeks and held up my project .

Vastaus yritykseltä BuildDirect
Great product everything was perfect
Great product everything was perfect, looking forward to do another floor.

Vastaus yritykseltä BuildDirect
I absolutely Love my new floors from…
I absolutely Love my new floors from BuildDirect ! Ordering was very easy, they were delivered when I was told they would be and they look Beautiful !! I would , without a doubt, recommend BuildDirect to anyone and everyone !
Beautiful solid wood flooring
Ordered beautiful solid wood flooring for a great price. Flooring was shipped way faster than expected. Perfect transaction.
My review from a Virginia homeowner
First, the sample pieces of wood that were first sent to me were exactly like the flooring I received. I am very excited to receive wood flooring from Canada. Also, Armando Campos was super excellent in helping my family resolve a problem with some damaged boxes that we received in our shipment. I very much appreciated Mr. Campos' help as home remodeling can be very stressful. Much thanks.
Super easy! …
Super easy process from ordering samples to the finished floor! It's beautiful!
Flooring looked great and heavy duty
Flooring looked great and heavy duty. Shipping was fast and easy and install wasn’t bad either (a little more difficult than life proof click lock but still not bad once you get the hang of it).
I called to order during one of the sales and the rep was very helpful. They also called to check in how the shipping went and how the install was going! Very helpful people.
I never thought I'd be writing a review…
I never thought I'd be writing a review for a building materials company, but wow -- I have been so impressed by BuildDirect's customer service, I just had to write. From helping us find the right flooring, answering our shipping questions, to helping us very quickly and effectively resolve an issue with floorboards that arrived damaged -- BuildDirect's customer service team has been kind, quick to respond, and just exceedingly helpful. For any future projects, we will definitely work with this company.
Vinyl flooring
The vinyl flooring is of excellent quality much better than what they sell at local home improvement stores. Transaction was easy and FedEx dropped of the flooring on scheduled day and time. I will buy from BuildDirect again.
Great company to deal with
Great company to deal with, superb product easy to install. It took me under three weeks to get the job done working full time at my job and having to move the furniture around to accommodate replacement of the old floor.
I recommend Build Direct ti all my friends
Mila was a joy to work with
Mila was a joy to work with, she did everything to make the order work out and be timely,
I absolutely love my new flooring!
I absolutely love my new flooring! It was delivered in just a few days….earlier than the expected 11 days! My sales rep, Steve, was extremely helpful in making sure I ordered the correct amount and helping me choose the color that I wanted. I am anxious to order more to do some other rooms! Thank you for a great experience!
My experience with BuildDirect was…
My experience with BuildDirect was outstanding! They have a great team to work with and each one I work with was excellent, very knowledgeable and very willing to help and make sure my transaction was taken care of expeditiously. I will be doing business with BuildDirect again soon.
As described
A couple of pieces were chipped, but that is very normal during the shipping process. Everything was as described and easy to put together and looks nice.
I ordered flooring from BuildDirect…
I ordered flooring from BuildDirect which offered a great selection, really good prices and they delivered as they promised. I would definitely recommend them for any flooring or other home improvement project.
GREAT PRODUCT - AWESOME CUSTOMER SERVICE !!
Build Direct had the best selection and the best pricing of all vendors I looked at - and they were online.. I ordered 42 boxes of laminate flooring from them which was shipped to me on time and as expected. When I opened a couple of the boxes of planks - the mfr had mis-embossed a few of them and they couldn't be used. I took photos of the defective planks and sent them to their customer service team and they immediately took care of the problem and shipped me 2 replacement boxes I will 100% be coming back to build direct for any future jobs. A specific shout out to Justine R in their Customer Service team - she was incredibly supportive and took immediate actions once the problem was reported. Love the finished product. Thanks again!
Beautiful flooring.
Great flooring. I was a bit hesitant, due to the prices being so reasonable, but the flooring is high quality and just beautiful. We had a bit of a hiccup with shipping, but that was all on FedEx.
Overall experience
Thank you Anastasiia for promptly and professionally take care of my request to return 4 boxes (out of 67). It was very nice of you to go the extra step and find a way for me to go directly to FedEx. Once again, great flooring materials, all 67 boxes arrived quickly and without a scratch!
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