Bubblecitea Arvostelua 

Bubblecitea at Churchill. Disappointing with health and safety in relation to storage of diary or non-dairy milk. The soya milk was going off. The milk tea served tasted a bit different from usual which I thought maybe a change in brand of soya. However, after drinking a quarter, I felt a bit nauseated which I thought because I drank it too quickly. When I examined the cup, there are bubbles of curdly stuff under the plastic lid which I suspected was from the fermenting soya, expired or have been opened for long. This is the 3rd time it happened to me but the first 2 was in Crawley mall, which the staff apologised. I think Hygiene Rating of this franchises need to be inspected. It seems that the parent company has no policy in storage of milk and milk alternatives. Anything opened and left overs at the end of the day MUST be discarded. I have mild to moderate dairy intolerance but not allergy. This experience today (Churchill franchise) could have sent me to A&E. Staff needs re-training!

The drink they gave me had sour milk in it and I had to make myself throw up

The customer service was amazing, staff were so kind and helpful, the white peach fruit tea with lychee popping bubbles was delightful!

My experience at this bubble tea shop was amazing mainly because of how lovely the employees are and because they make the most delicious bubble tea I have ever tasted!

My husband and I love bubble tea and have tried many places, but this was one of the worst. The taro drink had almost no flavor, just tasted like water and milk with barely any tar.

They kindly offered a replacement, but it was even worse. The drink was also too hot (we ordered warm), and I accidentally spat it out because it burned my tongue, and the colour now was more like blueberry than taro.

We only took about three sips and didn’t even reach the level of the label sticker before deciding to throw it away.

nice service from Gaja lovely staff

Very disappointed. After accepting gone off milk was used which made my daughter violently sick was offered £20 voucher. Have tried to redeem the voucher twice. First time told couldn’t use as tills were being updated. Second time was told account doesn’t exist. Bad customer service which filters down from the top, emails being ignored, gone off ingredients, very very poor!

I love this bubble tea shop in reading
They make the best drinks
Specially jeneska gave a very excellent service very friendly and patient thank you jeneska well done♥️🫶🏻

Customer service is absolutely shocking.
Ordered 2 drinks from them that tasted vile and when I complained they offered me 2 topping vouchers on my next visit. So insulting when I asked them to refund me or replace the drinks they denied! Worst company I’ve dealt with

DO NOT PURCHASE GIFT CARDS TO USE HERE!!! The amount of times I have taken my daughter here to spend the damn gift card we bought here is getting ridiculous, they do not know how to redeem it and just refuse it (bought directly through Bubble CiTea) Train your staff how to use them or don't sell them!! Has been nothing but one big pain trying to use the thing up. 0/10

The tea just tasted like flavoured water and their milk teas, ice and tapioca haven’t been in stock for the past 1 and a half months. The poor flavour ruined the whole drink

Shane gave me a sample of a drink it was perfect and he's customer interaction is fantastic and got me as a recuring customer

Bubble tea came missing the bubbles (That i paid extra for). After getting back to the car i found this was missing them. I complained online and they accused me of lying due to their many "Quality assurances". This was even with photos of the drink clearing missing everything barring the tea. They've lost a weekly customer.

Avoid if you want quality drinks or any level of customer service when things go wrong. We ordered some drinks which were missing the tea completely. The liquid tasted like tap water, only the bubbles had any flavour.
We were already on the road again by the time we realised. I raised this with customer service and aside from requesting photos they didn’t want to know, it took a week and a half to hear back and all they wanted was me to spend even more money with them for a small discount.
These drinks are not cheap! There are better options out there who actually value customer satisfaction.

I had the brown sugar milk tea and it had the best flavour. Service was quick!

I came in 10 mins before closing and they refused to serve me 1 Star

The staff were really nice ABD the drink was delicious. Thank you

I decided to try a Bubble tea when I was at the York Designer Outlet. I'd heard milk teas were good but didn't really know what I was doing. Albert, who served me, was very patient and kind. He made suggestions and didn't make me feel daft for not knowing what I was doing, or what I wanted. . A lovely, polite and friendly young man. I really enjoyed my coconut milk with tapioca. I may be tempted to buy another now Ii know more about them.

My local Bubble CiTea branch closed, leaving me with an unused gift card that I can no longer use. The nearest remaining store is over an hour away, making it practically impossible to redeem.

When I requested a refund, they offered "online credit" instead - but their online store sells different products that I don't want. They also suggested waiting for a potential future store opening, which could be years away if ever.

Despite explaining my consumer rights, they continue hiding behind their policy rather than addressing that their business decisions have made my gift card worthless.

Poor customer service for a simple issue that should have been resolved immediately. Think twice before buying gift cards from a company that won't refund them when they close the stores you can actually use.

When visiting Glasgow I always make a habit of getting bubble tea from them. Normally I order through Uber Eats, but I finally got to order in person, and our server was so nice and patient, he even gave us free samples of the new/limited summer drink on the menu, absolute star! The tea is always so nice, not too sweet and full of flavor. Me and my sister went around trying tons of boba tea and all of them fell short, but Bubble Citea was just perfect. I recommend to anyone who wants to try bubble tea to go here. Honestly, best tea ever!