Browns Shoes Arvostelua 

Great service and a very professional team! They are always fast, efficient, and reliable. The delivery is incredibly quick, often arriving the very next day. Thank you for the excellent service and all your hard work. Wishing the whole team all the best!

J’étais informée si retard ou autre, c’est rassurant et cela démontre l’intérêt du bon service à la clientèle !

Categories, ease of use, availability. Simple and free return process, just a 5/5 in all aspects.

Buy Online & very fast delivery!

The service is good staff knowledgeable, manager is very good. Returns are easy and fast, but the online delivery takes way to long. I have waited up to 10 days. Other companies seem to be 2-5 this is all in Alberta so Im not sure why the long delivery time with Browns Shoes.

Very knowledgeable and sthe store offers a selection of options

I enjoy shopping online at Brown’s because it offers a wide selection of beautiful items at competitive prices. Orders usually arrive quickly, the return process is straightforward, and the customer service team is professional, responsive, and helpful. Thank you for providing such a positive shopping experience.

I love browns shoes emails!! I get excited for the newest products!!

Easy to find products on the website. Wide product selection and availability. Ease of payment. Very fast delivery with updates. Overall fantastic experience.

Website is easy to use and the delivery was really quick!!

Seamless online ordering. Delivery was quick and was always informed when the delivery would be made.

Un magasin qui se soucie de tous ses clients et qui s'assure de bien servir son public.

I had a wonderful shopping experience at Browns Shoes in Metrotown, Burnaby, BC, Canada. A special thank you to Mercy for her kindness, patience, and attentive service. She took the time to understand what I was looking for and helped me find the best shoes for my needs. I truly appreciated her care and professionalism—she made me feel valued as a customer. Thank you, Mercy, for making my visit such a pleasant experience!

Les modèles de chaussures offerts par Browns sont très originaux et sortent du commun. De plus, la majorité des items sont d'excellente qualité, leurs premiers aspects durent longtemps même lorsqu'ils sont portés souvent.

It delivers to me like two days in advance, which is a surprise

For a retailer charging premium prices, Browns delivers shockingly outdated customer service.

First, when I called customer service, the agent addressed me by name and accessed my customer file based on the phone number displayed in their system, without asking me to verify my identity. A recognized phone number should not replace identity verification. I expect proper safeguards when someone accesses or discusses my personal information. Browns’ leadership needs to take this seriously and train its staff accordingly.

Second, if you carry exclusive brands such as The Lane at premium prices, customers deserve accurate sizing equivalents. Your boxes label EU 39 as a North American size 9 and EU 40 as a size 10. Yet the international sizing standard ISO 19407:2023 recommends EU 39/US women’s 8 and EU 40/US women’s 9 for footwear graded in European sizes. Your printed equivalents differ by a full size and led me to buy the wrong sizes for my daughter twice. Browns needs to correct the equivalents on its boxes and product listings. Customers should be able to trust your sizing information without discovering discrepancies through repeated purchases.

Finally, I asked when size 41 would be available. The sales agent had no idea and told me to check every day to see whether inventory had changed. Every day. Apparently, monitoring Browns’ inventory is now the customer’s job. Where is the restock notification or an offer to follow up?

This has been an incredibly frustrating experience: questionable identity verification, misleading sizing equivalents, and customer service that leaves the customer doing the work.

With fewer shoe stores to choose from in Montreal, experiences like this are even more frustrating. Limited competition should not be an excuse for poor service. Browns, do better.

Always fast and easy online shopping with Brown Shoes.

Merci, ce fut un plaisir de travailler avec vous, je suis satisfait.

Always a pleasure with Browns. Fast delivery and easy returns if needed and any issues are addressed promptly

The shipping was free & super fast. Amazing !!!