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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Excellent service from start to finish! From sourcing what I needed to providing it to order online and delivering in no time...I am truly impressed. Cheapest I could find online; I never came across... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Made a small online order over a weekend, for two items which was easy to do. One of the items was difficult to source elsewhere as there seems to be a shortage. Order acknowledgement, invoicing and n... Näytä lisää

Saanut 5/5 tähteä

This was a replete purchase of medication for 6 months hay fever tablets for my dog. Pre approved by my vet. Excellent service and quick delivery. If I had to say 1 thing I was unhappy with it was t... Näytä lisää

Saanut 5/5 tähteä

The staff in the Solihull store are always friendly and helpful, I prefer to travel further to see them than others in the local area. The online store has the best price around for some of my med... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Apteekki
  2. Apteekki- ja kemikaalikauppa
  3. Kauneus- ja terveysmyymälä
  4. Verkkoapteekki
  5. Matkailuklinikka
  6. Vitamiinit ja lisäravinteet

Yrityksen kirjoittama

Browns Pharmacy Group is a family owned business of eleven pharmacies across the Midlands from Kings Norton to Hinckley. Our first pharmacy at Kingshurst was purchased by Walter Brown in 1980 and since then we have grown steadily. We believe strongly that our purpose is to provide our customers and patients with high quality service in dispensing and supply of medicines, pharmacist consultations and by offering good value products that help make people feel better. Our customers are important to us and we aim to give you a friendly welcome when you visit us.


Yhteystiedot


4,2

Hyvä

TrustScore 4/5 tähteä

108 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

Phenergan nighttime

I was happy with my medication, it took abit longer than expected but there had been a postal strike. I do think you could send it cheaper, it came in a big jiffy bag and was supposed to be signed for, a small one would do and it was pushed through the letter box so signed for is a waste of my money.

6. syyskuuta 2022
Saanut 2/5 tähteä

Slow

Slow. And pointlessly sending an order for £4 by signed for.

9. elokuuta 2022
Browns Pharmacy-logo

Vastaus yritykseltä Browns Pharmacy

David,

All of our orders are sent by Royal Mail 48hour tracked postage as we are required to ensure the tracking of parcels containing medicines.

Many thanks,
Browns Online Customer Service

Saanut 1/5 tähteä

ordered sunday phoned friday as a week…

ordered sunday phoned friday as a week seemed too long only to be told i had been overlooked and my meds were not sent out.
Very poor service

8. elokuuta 2022
Browns Pharmacy-logo

Vastaus yritykseltä Browns Pharmacy

Hello,

I am very sorry that you had this service. It is not acceptable and we are currently investigating why this happened to ensure it never occurs again. The parcel was dispatched 1st class to ensure you got the product as soon as possible after the error but this does not excuse the fact it took a week for your order to be processed. Please accept our apologies.

Saanut 1/5 tähteä

Item not delivered.

3. elokuuta 2022
Browns Pharmacy-logo

Vastaus yritykseltä Browns Pharmacy

Andrew,

I have had a look into this order and can see that the order was dispatched on the 28th July with Royal Mail following the order being placed on the 27th July. I am very disappointed that this still has not arrived with you as we send all of our online orders with 48 hour tracked postage. If you send us your details with name and order number then we can get the tracking code for you and look into this.

Many thanks,
Conor

Saanut 5/5 tähteä

This was a replete purchase of…

This was a replete purchase of medication for 6 months hay fever tablets for my dog. Pre approved by my vet.
Excellent service and quick delivery.
If I had to say 1 thing I was unhappy with it was the package had been opened at some point from the pharmacy to my address. Such a shame. Perhaps bubble wrap the tablets this way they will not attract attention from sticky fingers!

1. elokuuta 2022
Saanut 1/5 tähteä

Item not received

Ordered my item two weeks ago still not arrived. Will be asking for my money back.

28. heinäkuuta 2022
Browns Pharmacy-logo

Vastaus yritykseltä Browns Pharmacy

Mark,

I am really sorry that you have had this delay on your order. We have had some operational issues with one of our suppliers which resulted in a delay in the dispatch of your order. We have dispatched this item with Royal Mail on Monday and have now sent through the tracking code to yourself. We tried to keep you updated throughout the process, however, it appears you have not received these emails. I would like to apologise that you have not had the experience with your order which we strive to acheive.

Many thanks,
Browns Online Customer Service.

Saanut 5/5 tähteä

Thank you for great service!

This is the first time I have used Browns Pharmacy, and I have been very impressed by the ease of ordering and the speed of delivery. The item I ordered arrived securely and well-packaged. Thank you! :)

20. kesäkuuta 2022
Browns Pharmacy-logo

Vastaus yritykseltä Browns Pharmacy

Clare,

Thank you for the great feedback. We are always happy when our customers experience our service at it's best!

Many thanks,
Conor

Saanut 1/5 tähteä

My payment was accepted and delivery…

My payment was accepted and delivery date detailed.
The next notification was from the credit card saying that my payment had been refunded.
I received no notification of my order being cancelled or explanation
A terrible way to treat a customer.zero points.

16. kesäkuuta 2022
Browns Pharmacy-logo

Vastaus yritykseltä Browns Pharmacy

Gordon,

I am really sorry to hear that you were not contacted when your order was refunded. This is against our operating procedures which requires all customers to be contacted if we are unable to fulfil their order.

We are currently in the process of putting a new system in place which automatically emails our customers, to ensure that every customer who unfortunately requires a refund is contacted with a reason why this has happened. However, there are still a few issues we are trying to work out with this system. I would like to apologise for this inconvenience and understand how frustrating it can be when you order online and receive no further information.

Many thanks,
Conor

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