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Brooks Brothers Arvostelua 25

TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Mistake buying a shirt in a BB store. My mistake, maybe I was distracted, or a seller mistake, since I was clearly looking only for no iron shirts. No matter who was wrong, at the end I bought an iro... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

Great product, great support on phone but receiving half of the reimbursement quickly (good service) and waiting more than 2 weeks for the second part it's annoying. I've bought 2 shirts and sent th... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Excellent customer service. I contacted Brooks Brothers by email as I an issue with a return. Was emailed back by Elena who was super helpful, and sorted the problem immediately.

Yritys on vastannut

Saanut 5/5 tähteä

We absolutely love the quality of Brooks Brothers products—the craftsmanship is consistently impressive. But what truly sets them apart is their delivery speed and customer service. Everything arrives... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Muotisuunnittelija
  2. Vaateliike
  3. Asusteet
  4. Miestenvaateliike
  5. Naistenvaateliike

Tietoja yrityksestä Brooks Brothers

Yrityksen kirjoittama

Brooks Brothers is an icon of American style, with a heritage that dates back to 1818. For more than two centuries, the brand has been synonymous with quality, craftsmanship and timeless elegance, playing a defining role in shaping modern menswear and womenswear. Throughout its long history, Brooks Brothers has remained a trusted reference for those seeking refined, classic and enduring style.

The brand is widely recognized for introducing iconic garments such as the button-down shirt, which has become a cornerstone of contemporary wardrobes around the world. By consistently blending tradition with innovation, Brooks Brothers creates collections that remain relevant across generations while respecting its rich sartorial legacy. Each piece is designed with great attention to detail, using carefully selected materials and refined tailoring techniques to ensure comfort, durability and an impeccable fit.

From formal tailoring and businesswear to smart-casual essentials, Brooks Brothers offers versatile collections suitable for a wide range of occasions. Whether for professional, casual or special moments, the brand maintains a classic and sophisticated aesthetic that reflects its commitment to excellence and timeless design.

At Brooks Brothers, style goes hand in hand with service. The brand is dedicated to providing a reliable, transparent and refined shopping experience, both online and in-store. Customer satisfaction is at the heart of everything we do, from product development to post-purchase support.

Our customer care team is committed to assisting customers with professionalism, efficiency and attention, ensuring that every interaction reflects the values of the brand. By combining a rich legacy with a modern approach to fashion and service, Brooks Brothers continues to stand as a trusted choice for customers who value enduring style, exceptional quality and a customer-focused experience.


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4,3

Erinomainen

TrustScore 4.5/5 tähteä

25 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Mistake buying a shirt in a BB store

Mistake buying a shirt in a BB store. My mistake, maybe I was distracted, or a seller mistake, since I was clearly looking only for no iron shirts. No matter who was wrong, at the end I bought an iron one.
What really matters is that I asked BB customer service for a restore and I found a professional, dedicated and open assistance. You can check the value of a firm when you need help, and BB have been super!!! Thank you so much

21. joulukuuta 2025
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi Mauro, thank you for sharing your feedback. We’re glad to hear that our Customer Care team was able to support you and turn your experience into a positive one: this is the level of service we strive to provide. We look forward to welcoming you again soon.

Brooks Brothers Customer Care

Saanut 5/5 tähteä

Excellent customer service

Excellent customer service. I contacted Brooks Brothers by email as I an issue with a return. Was emailed back by Elena who was super helpful, and sorted the problem immediately.

9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi Gillian, thank you for sharing your feedback. We’re delighted to hear that our Customer Care team was able to assist you promptly and effectively. We look forward to welcoming you again soon.

Brooks Brothers Customer Care

Saanut 5/5 tähteä

Quick delivery and the usual state of…

Quick delivery and the usual state of the art quality.

26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi, thank you for sharing your feedback. We’re glad to hear that you appreciated both our delivery service and the quality of our products. We look forward to welcoming you again soon.

Brooks Brothers Customer Care

Saanut 3/5 tähteä

Reimbursement is painful

Great product, great support on phone but receiving half of the reimbursement quickly (good service) and waiting more than 2 weeks for the second part it's annoying.
I've bought 2 shirts and sent them back, still waiting for the reimbursement.
PS. I've bought same both again on the right size.

27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi Andre, thank you for sharing your feedback. We’re sorry for the delay in your refund and understand your frustration as this is not our usual standard and was an exception. Your refund has now been processed, and we have contacted you via email with the confirmation details.
We truly appreciate your kind words about our products and service, and we sincerely hope to provide you with a smoother experience next time.
Thank you for choosing us.

Brooks Brothers Customer Care

Saanut 5/5 tähteä

Good delivery process

Good delivery process. Sizes were OK (which is not often the case)

18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi Thierry, thank you for sharing your feedback. We’re pleased to hear that the delivery process went smoothly and that the sizing met your expectations. We look forward to welcoming you again soon.

Brooks Brothers Customer Care

Saanut 5/5 tähteä

top quality products

top quality products, I've been buying BB stuff for 20 years now

11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi Filippo, thank you for sharing your feedback. We truly appreciate your long-standing loyalty. Thank you for choosing us.

Brooks Brothers Customer Care

Saanut 5/5 tähteä

We absolutely love the quality and delivery is super quick

We absolutely love the quality of Brooks Brothers products—the craftsmanship is consistently impressive. But what truly sets them apart is their delivery speed and customer service. Everything arrives quickly and beautifully packaged, and any interaction with their team is handled efficiently and with care. Overall, an exceptional shopping experience every time.

25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi Tatiana, thank you for sharing your feedback. We’re truly grateful for your kind words about our products and service, it means a lot to us to know your experience has been consistently positive. We look forward to welcoming you again soon.

Brooks Brothers Customer Care

Saanut 5/5 tähteä

Qualità

Qualità prodotto e servizio, velocità

25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Ciao Gennaro, grazie per aver condiviso il tuo feedback. Siamo felici che tu abbia apprezzato la qualità dei nostri prodotti e la rapidità del servizio. Speriamo di rivederti presto!

Brooks Brothers Customer Care

Saanut 5/5 tähteä

It is easy to buy and super customer…

It is easy to buy and super customer service

11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi Jakob, thank you for sharing your feedback. We’re truly happy to hear that you found the purchasing process easy and appreciated our customer service. We look forward to welcoming you again soon.

Brooks Brothers Customer Care

Saanut 3/5 tähteä

When I receive offers of discounts it…

When I receive offers of discounts it is very difficult to find them in your website

20. helmikuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi Claudio, thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties accessing our promotions, and we appreciate you bringing this to our attention as we continuously work to improve the online experience. We encourage you to contact our Customer Care team, who will be pleased to assist you.

Brooks Brothers Customer Care

Saanut 4/5 tähteä

normal experience.

27. helmikuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi Carla, thank you for sharing your feedback. We’re glad your experience with us met your expectations and hope to welcome you back again soon.

Brooks Brothers Customer Care

Saanut 5/5 tähteä

One of my favourite brands

One of my favourite brands. Very nice fabrics and really descent time assistance for sending packages.Thanks.

5. helmikuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi Γιάννης, thank you for sharing your feedback. We’re delighted to be one of your favourite brands, and we hope to continue inspiring you with our upcoming collections and new arrivals. Thank you for choosing us.

Brooks Brothers Customer Care

Saanut 5/5 tähteä

Get the size that fits and suits you

The high quality of these shirts fabric we all know about it. The online service was impeccable. I ordered to try/fit and then sent back and forward until I got the exact measures I wanted.

19. helmikuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi Carlos, thank you for sharing your feedback. We’re pleased to hear that you appreciate the quality of our fabrics and that the entire online process was seamless and efficient. We look forward to welcoming you back soon.

Brooks Brothers Customer Care

Saanut 2/5 tähteä

Quality of sales shirts is really bad

As I said, the quality of your shirts have come down. It now seems that you are manufacturing shirts especially for your sales ! Not left over from previous collections.
I shall not buy from Brooks again in the future.

31. tammikuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi, thank you for sharing your feedback. We’re sorry to hear that your purchase did not meet your expectations. Quality and craftsmanship are core to our brand, across all collections. We have contacted you directly to gather more detailed feedback, as we would appreciate the opportunity to look into this further.

Brooks Brothers Customer Care

Saanut 4/5 tähteä

Easy order and fast delivery

Order process and delivery is excellent. Descriptions and photos on website could be better, never exactly as expected.

2. helmikuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi, thank you for sharing your feedback. We’re happy to know that everything went smoothly from checkout to delivery, and we appreciate your input regarding our product descriptions and photos, it helps us improve.

Brooks Brothers Customer Care

Saanut 5/5 tähteä

Superb performance and quality

Brooks Brothers clothes are a must have for me. Excellent fabrics very fast delivery services and especially the shirts are second to none

18. helmikuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi Ioannis, thank you for sharing your feedback. We truly appreciate your loyalty to our brand and to our shirts: we are deeply committed to selecting the finest fabrics to ensure the highest quality. Thank you for choosing us!

Brooks Brothers Customer Care

Saanut 5/5 tähteä

Delivery on time

Delivery on time, and products are in good condition.

16. helmikuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi Kb, thank you for sharing your feedback. We’re glad to hear your order arrived on time and in perfect condition. We look forward to welcoming you again soon.

Brooks Brothers Customer Care

Saanut 5/5 tähteä

Excellent Shop back

I always bought Brooks Brothers in Spain and now we can have the same quality online.
The best Shirts and Suits!

18. helmikuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Hi Juan, thank you for sharing your feedback. We’re delighted to know you can enjoy the same quality online and that you appreciate our shirts and suits. Thank you for choosing us!

Brooks Brothers Customer Care

Saanut 5/5 tähteä

Consigliato

Sito molto intuitivo e facile la scelta, prodotto arrivato in tempo. Come da descrizione. Adoro le camicie di Brooks Brothers

10. helmikuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Ciao Fabrizio, grazie per aver condiviso il tuo feedback. Siamo felici che tu abbia apprezzato l’esperienza sul sito e le nostre camicie. Speriamo di rivederti presto!

Brooks Brothers Customer Care

Saanut 5/5 tähteä

avendo dubbi sulle istruzioni di…

avendo dubbi sulle istruzioni di lavaggio del capo ho chiesto aiuto al team di supporto che in poco tempo mi ha fornito le indicazioni necessarie.
veloci e gentili, grazie

28. tammikuuta 2026
Oma-aloitteinen arvostelu
Brooks Brothers-logo

Vastaus yritykseltä Brooks Brothers

Ciao Sergio, grazie per il tuo feedback. Siamo felici che il nostro team di supporto sia riuscito ad aiutarti rapidamente fornendoti le indicazioni necessarie. Grazie per averci scelto.

Brooks Brothers Customer Care

Trustpilot-kokemus

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Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

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