Evie was very professional friendly and listened to exactly what we needed from a cruise and came back to us with a reasonably priced cruise package. She helped my wife with cruise selection & a... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Having seen our trip advertised on Travel Zoo we made 2 calls direct to Broadway. The first was just for information, the 2nd the following day to make the booking with Alan who was helpful and effic... Näytä lisää
Yritys on vastannut
Danielle sorted out all new flights for all 13 people in our travel party for my wife’s birthday trip to Corfu next year after our lovely friends at Ryan Air decided to change the times of the fli... Näytä lisää
Yritys on vastannut
Excellent service, nothing was too much trouble. I asked multiple questions before booking my holiday, I always had a response within minutes, my questions were all answered in such a friendly, reass... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Broadway Travel
Yrityksen kirjoittama
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Yhteystiedot
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, Yhdistynyt kuningaskunta
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4,8
Erinomainen
7 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service provided by Alan.
22. syyskuuta 2026
Vastaus yritykseltä Broadway Travel
Thank you so much Guruchand, we are very appreciative of your 5* review and kind words for Alan. Please do not hesitate to reach out should you have any queries and happy holidays - Team Broadway Travel.
The staff were very helpful and nothing…
The staff were very helpful and nothing was too much trouble.
They looked at different options until they found one to suit.
28. syyskuuta 2026
Vastaus yritykseltä Broadway Travel
Linda, thank you so much! We agree the team are simply the best and we are so proud of the service that they deliver to every single customer. Have a fabulous time onboard and thank you for choosing Broadway Travel.
Cruise booking made easy
I would like to say a huge thank you to Erin who has been so helpful in organising our cruise holiday and understanding our requirements. I really appreciate how easy booking with Broadway Travel has been and will contact Erin again the future.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadway Travel
WOW thank you Kirsty, not only for your 5* review but for choosing Broadway Travel. We all hope you have a fabulous time onboard and look forward to seeing you again soon.
Erin was wonderful
Erin was wonderful, so helpful and really worked hard to match our extensive lists of booking requests and tight budget. This is the second booking we have made with Broadway and they have been so helpful and professional. Detailed quotes, simple deposit system and quick turnaround of the physical confirmation.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadway Travel
We agree Marian, Erin is simply the best! We are so appreciative of your custom and your kind words, however Erin has assured us that the pleasure was all hers. Please remember that we are here to help should you have any queries and happy cruising!
Really helpful Customer Service Department
I made a mistake typing one of the names on the booking, Customer Services were very easy to get through to, really friendly and helpful and sorted things out immediately.
21. syyskuuta 2026
Vastaus yritykseltä Broadway Travel
Laura, thank you so much. We will ensure Alivia sees your kind words and please remember that we are here to help should you have any further queries. Happy holiday countdown - Team Broadway Travel.
Great service
8. elokuuta 2026
Vastaus yritykseltä Broadway Travel
Thank you for choosing Broadway Travel and happy holidays Mrs Jakutiene!
Natalie was amazing
Natalie was amazing, very knowledgeable.
Definitely my new travel agents,👌
27. syyskuuta 2026
Vastaus yritykseltä Broadway Travel
We agree Marie, Natalie is fabulous, however it is always nice to know how appreciated her service is to her clients. Have a wonderful cruise and we look forward to seeing you again soon.
Vastaus yritykseltä Broadway Travel
Thank you so much Christopher, we are delighted that you found our new website easy to use. Please do not hesitate to reach out should you have any queries and happy holiday countdown - Team Broadway Travel.
Excellent Customer service
I contacted Broadway Travel to book a cruise, Amanda was really helpful and helped us sort out the best cruise. I also had an issue with my MSC voyager account and Amanda didn't hesitate to help get this resolved. Amanda really supplied me with excellent customer service and nothing was to much hassle for her.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadway Travel
Welcome onboard Claire! Thank you for taking the time to leave your 5* review and wonderful feedback for Amanda who we agree is fabulous. Please remember that we are here to help if you have any further queries and we all hope you have a brilliant cruise - Team Broadway Travel.
Have booked our cruise through Broadway…
Have booked our cruise through Broadway Travel for the last two years . Booth great experiences.
Today booked via Amanda who was so helpful in getting us what we needed .
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadway Travel
Welcome back and thank you for not only your review but your loyalty and custom. We are so pleased that you found Amanda helpful and please remember that we are here to help if you have any queries. Happy cruising - Team Broadway Travel.
We did a little research on where we…
We did a little research on where we would like to go and the hotel choice.
I've used Broadway previously and contacted them with our requirements.
The travel advisor, Iantha, quickly gathered all the details and presented them to us.
The booking process was easy and efficient, and the documentation, once the booking was complete sent promptly.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadway Travel
Welcome back Mark, thank you for your loyalty and fabulous feedback for Iantha who we agree is wonderful! Happy holiday countdown and remember that we are here should you have any queries - Team Broadway Travel.
Philip was prepared to answer all my…
Philip was prepared to answer all my questions and continue to check for better deals no matter how long it took.
24. syyskuuta 2026
Vastaus yritykseltä Broadway Travel
Philip is thrilled with your kind words Laura, as are we! We are so delighted that Philip's efforts and service was so appreciated by you and we all hope you have a wonderful holiday. Many thanks from all the Broadway Travel Team.
Incompetent organisation
Hotel itself was amazing however dealing with Broadway Travel has completely put me off dealing with any third party travel company.
Numerous issues including not telling us we had to pay for luggage, spending days sorting out our reservation with hotel as they said they hadn't received the details of the booking from Broadway travel. Got to hotel and they hadn't sent details of the upgrade that was arranged (selling point).
Getting to the airport and the transfer company not having our details. Then lastly spent our last day chasing up our transfer back to airport.
No more give me TUI, jet 2 and the likes anyday!
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadway Travel
Good Morning Samantha and thank you for taking the time to leave your review. We regret that you were disappointed with certain aspects of your holiday, however appreciate the opportunity to address the issues raised. As discussed on the original booking call with the lead passenger, our agent did confirm that hold luggage was not included. Following the query received, we forwarded the call to the lead passenger to listen to and he confirmed that he missed this part and simply expected it to be included. However, as a gesture of goodwill, our team added on a hold bag free of charge. With regards to the issue contacting the hotel prior to your arrival to add on a special request, we did confirm that as per your ATOL certificate, we do not book the hotel directly with the hotel, but via an accommodation supplier. When you emailed the hotel directly, you did not quote the lead passenger's surname nor the accommodation supplier booked with. Therefore, the hotel were unable to locate your booking. Had we been contacted to send the request to the hotel, we would have happily assisted, however we were able to confirm in writing that the hotel had your booking, to reassure you. We would also like to confirm you that the hotel were advised of the upgraded room in advance of your arrival, however apologise on their behalf that this was not provided at check in. As soon as you contacted us, we immediately contacted the supplier who ensured that the room was made available to you at midday the following day. As per our email to the lead passenger, we also asked the hotel to provide you some offer of compensation for the incorrect rom type not being available on your first night. We received no further communication from the lead passenger until your review. We can also confirm that your transfers were included in your package and we were not made aware from resort of any issues. Had we been alerted, we absolutely would have stepped in and resolved any queries. If you remain unhappy and would like us to to raise a complaint with the supplier regarding the room allocation/transfers, please email CustomerCare@broadwaytravel.com and we will certainly take this to the supplier on your behalf.
Helpful staff
Really helpful and made my experience in booking my cruise very simple
26. syyskuuta 2026
Vastaus yritykseltä Broadway Travel
Thank you Sue, this is fabulous and Natalie sends her personal thanks for your kind words. Have a wonderful cruise and thank you from all the Broadway Travel Team.
Wendell was great
Wendell was great. He sorted out our holiday and made sure we had all the accommodation and flights around the requirements we asked for.
26. syyskuuta 2026
Vastaus yritykseltä Broadway Travel
This is wonderful to hear! We are so proud of our service and it’s made our day to read your fabulous review! Please remember that we are here to help if you have any further queries. Happy holiday countdown! Many thanks from all the Broadway Travel Team
Amazing service from Natalie today
Amazing service from Natalie today! She booked our complete holiday package including flights, cruise, car hire, and hotel, plus got us a fantastic deal. We are absolutely delighted and counting down to our holiday of a lifetime!
27. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadway Travel
Wow, what an incredible 5* review and glowing report for Natalie, she is amazing we absolutely agree with you on that! Remember that we are here to help if you have any queries and we all hope you have a wonderful holiday - Many thanks, Team Broadway Travel
Straightforward booking process.
Booking process was straightforward. The Broadway Travel representative (Tina) was well informed and very helpful, and able to answer all our questions.
23. syyskuuta 2026
Vastaus yritykseltä Broadway Travel
Thank you for taking the time to leave your kind words and 5* review. Please don’t hesitate to reach out to us should you need any help before departure – Team Broadway Travel
Excellent service provided with an…
Excellent service provided with an excellent price
19. syyskuuta 2026
Vastaus yritykseltä Broadway Travel
This is music to our ears Denise! Can't get much better than that. We hope to see you again very soon - Broadway Travel
Fred is superb !
Fred is superb !! Very knowledgeable and easy to deal with.
We have not been yet but so far bang on.
25. syyskuuta 2026
Vastaus yritykseltä Broadway Travel
Fred is delighted with your feedback Louise. We really appreciate your kind words. Remember that we are here to help if you have any queries and we all hope you have a wonderful holiday - Many thanks, Team Broadway Travel
great Service again from Tina
25. syyskuuta 2026
Vastaus yritykseltä Broadway Travel
This is just the best kind of feedback, its great to see you both again - Team Broadway Travel
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