We have just been to Tangier, Morocco Broadway Travel were wonderful to deal with. The kind & caring staff organised our flights & bags, our hotel & taxis. The whole holiday went like clockwork wi... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
We booked our cruise through Broadway Travel, and can highly recommend them. We had major issues with our cruise company which resulted in having to cancel our cruise. Our travel agent, Lynsey, wen... Näytä lisää
Yritys on vastannut
Gemma was very professional but friendly and listened to exactly what we needed from a cruise and came back to us with a reasonably priced cruise package She answered all of my queries Booking was... Näytä lisää
Yritys on vastannut
My husband and I have booked a holiday to Egypt. With the help, time and offering little added extras we found this to be a fairly pleasant booking. My only criticism which is minor, is I did need to... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Broadway Travel
Yrityksen kirjoittama
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Yhteystiedot
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, Yhdistynyt kuningaskunta
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4,8
Erinomainen
7 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 95 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Was rushed through booking was unsure…
Was rushed through booking was unsure what itinerary was and she did not explain I phoned later and the women was off shift 10 minutes after my call
Did not get clarification on what luggage was included and how to transfer between resorts
Very disappointed
3. lokakuuta 2026
Vastaus yritykseltä Broadway Travel
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your booking experience.
Following your review, we have listened to the booking call in full and were unable to identify any concerns regarding communication during the conversation. While there were a couple of occasions where information needed to be repeated or clarified, these points were queried, explained, and resolved during the call. The itinerary, luggage arrangements, and resort transfer details were also discussed, and confirmation to proceed with the booking was provided before the reservation was finalised.
We have since shared a copy of the call recording with you and have asked if you could provide any further information regarding your concerns, as we are always keen to understand where we may have fallen short of expectations.
We appreciate your feedback and look forward to hearing from you so that we can review this further with you directly.
I would not book with any other company…
I would not book with any other company . Amanda goes above and beyond and regularly keeps me up to date .
10. lokakuuta 2026
Vastaus yritykseltä Broadway Travel
Thank you for your lovely review! We're so pleased to hear that Amanda has looked after you so well and kept you updated along the way. We'll make sure your kind words are passed on to her. Thanks again for your loyalty and support. Happy holidays!
Quick reply to queries
Quick reply to queries. Information explained and plenty of confirmation emails. Rep patience with queries.
10. lokakuuta 2026
Vastaus yritykseltä Broadway Travel
Thank you for your wonderful review! 😊 We're delighted to hear that you found our team responsive, informative and patient when answering your questions. Your feedback means a lot to us, and please let us know if you need anything further. Enjoy your holiday countdown!
Very friendly and really helpful while…
Very friendly and really helpful while booking my holiday. Would definitely recommend Broadway Travel.
9. lokakuuta 2026
Vastaus yritykseltä Broadway Travel
We're delighted to hear that you found our team friendly and helpful while booking your holiday. Thank you so much for choosing Broadway Travel and for recommending us. We hope you have an amazing holiday. If you need anything, you know where we are.
First class!
We booked our cruise through Broadway Travel, and can highly recommend them. We had major issues with our cruise company which resulted in having to cancel our cruise.
Our travel agent, Lynsey, went above and beyond to ensure we received a full refund. She never gave up, even when we had accepted the fact that we would lose some money.
We will definitely use Broadway Travel again in the future, and hopefully get Lynsey again!
9. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadway Travel
Thank you so much for taking the time to share your experience and for your kind recommendation. We're very sorry that your cruise booking did not go as planned and appreciate how frustrating and disappointing the situation must have been. We're delighted, however, that Lynsey was able to support you throughout the process and help achieve a positive outcome. At Broadway Travel, we're committed to supporting our customers every step of the way, especially when unexpected challenges arise, so it's wonderful to hear that Lynsey's determination and dedication made such a difference. We've shared your lovely feedback with Lynsey, who was genuinely touched by your comments and asked us to pass on her thanks. She said it was an absolute pleasure assisting you throughout the process. Thank you again for choosing Broadway Travel. We truly appreciate your trust and look forward to helping you plan your next holiday in the future. ✈️☀️
Michael was very patient and efficient…
Michael was very patient and efficient when dealing with booking our trip .
I was booking for 3 other friends and joining 2 others . He ensured I knew all the correct information and how the holiday was going to pan out . Thank you for your patience Michael
9. lokakuuta 2026
Vastaus yritykseltä Broadway Travel
Thank you for your lovely review! We're so pleased to hear that Michael was able to make organising your trip as smooth as possible. Booking for a larger group is no easy task, so it's great to know his patience and guidance helped along the way. We'll be sure to share your kind words with Michael. Thank you for choosing Broadway Travel, and we hope you all have an amazing holiday when its time. In the meantime if you need anything further, you know where we are.
Easy booking system was good to use
8. lokakuuta 2026
Vastaus yritykseltä Broadway Travel
We're delighted to hear that you found our booking system easy and straightforward to use. Making booking your holiday as simple and stress-free as possible is exactly what we aim for. Thank you for choosing Broadway Travel. We hope you have a wonderful holiday filled with amazing memories, plenty of sunshine, and lots of time to relax!
The lady was very professional and…
The lady was very professional and helpful while I was booking my holiday, her name was Sandra. Very good service.
8. lokakuuta 2026
Vastaus yritykseltä Broadway Travel
Thank you for your kind review it's great to hear that Sandra was able to help with your holiday booking and made the process easy for you. We'll be sure to pass on your lovely comments to her. Thanks again for choosing Broadway Travel. Wishing you a fantastic holiday and a wonderful time away!
Wonderful customer service
We had seen a holiday to Egypt that we were interested in and emailed Broadway for further details. We received an email back from Iantha Smith who was very helpful. She answered all our questions promptly.
We had an issue when we were on the phone to make a payment as we had a problem with the internet. Iantha was vey patient with us while we sorted it out, but we got there in the end. Thank you, Iantha for your help and patience with us. This is our first time dealing with Broadway and are very happy with the service so far, thank you.
9. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadway Travel
We're delighted to hear that Iantha was able to answer all your questions and help with your booking. We know technical hiccups can be frustrating, so it's great to hear her patience and support made things a little easier. We'll be sure to pass on your kind words. Thank you for choosing Broadway Travel for your first booking with us. Happy holiday countdown and give us a shout if you have any further questions.
Our flights were with Ryanair
Our flights were with Ryanair, they sent us an email changing our flight times. The flights were not acceptable to us as they were very late. We found flights with Easyjet which were acceptable and contacted Broadway Travel explaining what had happened and that we'd like to change. Within 30 minutes we received an email from Broadway Tavel they had changed our flights to Easyjet at no extra cost to us and all the revised documents were in the portal. Top service from Jacqui!
9. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadway Travel
We're so pleased we could help when your flight times changed and that we were able to arrange suitable alternative flights for you quickly. We know how important flight times can be, so we're delighted the change to EasyJet worked out and that everything was sorted without any additional cost. Thank you for your kind words about Jacqui. We'll be sure to pass them on. Have a fantastic holiday and enjoy every minute of it!
Explained every detail very clearly.
30. syyskuuta 2026
Vastaus yritykseltä Broadway Travel
We are delighted to hear this Ronald, thank you! Happy holiday countdown and thank you for choosing Broadway Travel.
First time Cruise Package with MSC at Broadway Travel
Gemma was very professional but friendly and listened to exactly what we needed from a cruise and came back to us with a reasonably priced cruise package
She answered all of my queries
Booking was simple
Gemma advised that we could contact her at Broadway Travel if we needed any further advice or need to add anything more
Gemma was genuinely and happy to help and wouldn't hesitate in using Broadway Travel again
30. syyskuuta 2026
Vastaus yritykseltä Broadway Travel
Thank you so much Cheryl, Gemma is a superstar and is a cruise oracle! We absolutely concur to contact us should you have any queries, we are more than happy to assist. Have a wonderful time onboard and thank you for choosing Broadway Travel.
Flight time changes to holiday.
We booked a trip for December to Funchal last Feb. Broadway Travel wrote to us today to say that Easyjet has changed both the flight times, the journey out now being at 07.10 instead of 12.55. I phoned and spoke to Jackie, explaining that I am not well and would never have booked the holiday with that flight time and that I just couldn't manage it. Could anything be done? We were prepared to go the previous day. She said to leave it with her but could promise nothing. An hour or 2 later she rang back having spoken both to Easyjet and our hotel. We are now leaving at 11.00 the previous day and returning a day earlier than previously arranged, at no extra charge. What a satisfactory result and done with kindness and efficiency. We are very pleased and just hope that there are no further flight changes,
8. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadway Travel
Stephanie, thank you so much for taking the time to leave your fabulous review for Jacqui. We all agree that she is simply the best and the level of service she offers all our clients is astounding. We are so pleased that your flights have been amended to more suitable times and we all hope you have a fabulous time in beautiful Madeira. Thank you again from all the Broadway Travel Team.
Iantha was incredibly helpful and…
Iantha was incredibly helpful and efficient in advising us with our booking. She epitomises everything we appreciate in our many bookings made through Broadway travel.
8. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadway Travel
WOW Philips, this is simply amazing and very much appreciated. Iantha is a very valued agent and you have made her day! Thank you for your continued loyalty and custom and have a wonderful holiday!
Agent was very helpful and patient
Agent was very helpful and patient.
She was able to book everything we asked for.
6. lokakuuta 2026
Vastaus yritykseltä Broadway Travel
Thank you Barbara, Tina will be delighted with your kind words, as are we! Remember that we are here to help should you have any queries and happy holiday countdown - Team Broadway Travel.
Very competitive prices against the…
Very competitive prices against the bigger holiday companies.
29. syyskuuta 2026
Vastaus yritykseltä Broadway Travel
Exactly what we aim to achieve Chris and thank you for choosing Broadway Travel. Happy holiday countdown!
Great deal on an amazing itinerary cruise
Great cruise with all the added extras at a great price. Can’t wait!!
28. syyskuuta 2026
Vastaus yritykseltä Broadway Travel
This is music to our ears! We work so hard to ensure that we are getting the best deals for our clients and we all hope that you have a fabulous time onboard and thank you for choosing Broadway Travel.
Booked with broadway travel last year
Booked with broadway travel last year, couldn't believe how easy everything fell into place, the staff are so friendly and realy helpful, they are there to help you with anything you need.Im a 67 year old woman that's not realy techno savvy, but i found it easy to book on and everything I needed was there in the app.Broadway travel were so great that it made sense to book with them again for next year, try it you won't be disappointed.
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadway Travel
Exactly what we aim to achieve Sian and thank you for your loyalty and your kind words. We have invested heavily into our new website, but as you mention, our team are always here to help should you have any queries. Happy holiday countdown and thank you from all the Broadway Travel Team.
Holiday to Egypt
I booked a holiday to Egypt with Broadway Travel and had a few issues with the booking. Alan was absolutely fantastic - he kept me fully informed throughout, was professional, patient and sorted everything so I can now enjoy my upcoming holiday. A real credit to Broadway Travel. Highly recommend and will definitely book again. Thanks Alan!
Terry Foss
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Broadway Travel
Mr Foss, what a start to our day - thank you! Alan is fabulous but it is always great to hear our customers experiences! We all hope you have a wonderful time in mystical Egypt and remember that we are here to help should you have any queries. Thank you for choosing Broadway Travel.
Fred Williams was absolutely brilliant…
Fred Williams was absolutely brilliant 👏. He was friendly, courteous, extremely helpful and patient throughout. He is the essence of professionalism. We will definitely be back to him for future travel bookings.
3. lokakuuta 2026
Vastaus yritykseltä Broadway Travel
WOW Helena, this has made our day! We are so proud of our service and to know what a wonderful impact Fred's service made to your booking experience is simply amazing. Fred has asked us to pass on his personal thanks and has assured us that the pleasure was all his. Happy holiday countdown and remember that we are here to help should you have any queries. Many thanks from all the Broadway Travel Team.
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