Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
3,2
11 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
old towel slid around, this mat stays put when my cat jumps on
Vastaus yritykseltä Britishpets
Hello Friedrich,
Thank you for sharing your experience. We’re glad to hear the mat stays securely in place even when your cat jumps on it. It’s great to know it’s a more reliable option than your old towel.
Best regards
sofa corners were getting wrecked and im glad my cat scratches this rattan bed instead
Vastaus yritykseltä Britishpets
Hello Alexander,
We’re so glad the rattan bed is giving your cat a much better scratching outlet and helping save those sofa corners. It sounds like your cat has definitely approved of the bed. Thank you for sharing!
Best regards
The coolng fabric sold me; my cat likes the rattan mat, setup was fiddly
Vastaus yritykseltä Britishpets
Hello William,
We’re glad the cooling fabric was what sold you on it, and it’s great to hear your cat is enjoying the rattan mat. We appreciate your honesty about the setup being a little fiddly, and we’ll keep that feedback in mind. Thanks for sharing your experience!
Best regards
our old hard plastic carrier was a faff to drag out, so this compact cat carrier bag felt easier straight away. i used it for my tabby’s vet visit on Saturday morning and the carry handle made the walk from the car much less clumsy. The ventilation openings seemed to keep him calmer, and the zip made getting him in less of a wrestling match. zip was a bit stiff the first time, but it loosened up. handy little bag for quick trips
Vastaus yritykseltä Britishpets
Hello Violet,
Thank you for sharing your experience. We’re glad the compact design, carry handle, ventilation, and easy-access zip made your tabby’s vet trip less stressful and more manageable. It’s great to hear the zip loosened up after the first use, too. We really appreciate your kind words and hope the carrier continues to make those quick trips a little easier.
Best regards
DO NOT ORDER FROM THIS COMPANY.
Not based in the UK and nothing British about it.
After 5 days my order had still not been processed so I requested cancelation full refund as it had not been shipped. Their terms and conditions only state you cannot cancel once shipped. Surprise, Surprise - received next day email saying it's on its way but have to allow for it to go through various international checks so still no idea when/if the item will arrive.
Don't make the same mistake!
Vastaus yritykseltä Britishpets
Hello Maggie,
Thank you for sharing your experience. We’re sorry to hear about the frustration caused by the delay in processing your order and the uncertainty around its delivery. We understand how disappointing it can be to receive a shipping notification after waiting several days, especially when you had already requested cancellation. We appreciate you taking the time to share this feedback, as it highlights an area where we need to provide clearer communication and a smoother ordering experience.
Kind regards
Four days in, my cat has settled into this woven bed as if it’s always been beside the window. She scratches the firm rope sides after breakfast, then curls up on the cushion for most of the afternoon. The natural woven finish looks far nicer in our sitting room than her old bulky scratching post, and the removable cushion makes clearing off fur straightforward. It did wobble slightly on our uneven floor until I moved it, but that’s been the only niggle. She uses it every day.
Vastaus yritykseltä Britishpets
Hello Compote,
Thank you for sharing such a thoughtful review. It’s lovely to hear that your cat has taken to the woven bed so quickly and is making good use of both the scratching sides and the cushion. We’re also glad the natural finish fits nicely into your sitting room and that the removable cushion makes keeping it clean easier.
We appreciate you mentioning the slight wobble on your uneven floor as well. It’s great to hear that moving the bed resolved the issue and that it has otherwise become part of your cat’s daily routine. Thank you again for your support and for taking the time to share your experience.
Best regards
My dog absolutely obsessed with new toy and treats! everything arrived so quickly, packaging was great, and quality brilliant.
Vastaus yritykseltä Britishpets
Hello Lisa,
Thank you so much for your lovely review. We’re so happy to hear that your dog is absolutely obsessed with the new toy and treats. It’s wonderful to know you were also pleased with the fast delivery, packaging, and quality. We really appreciate your support and hope your dog continues to enjoy everything!
Best regards
Don’t order from here, nothing was sent and when I asked for a refund it wasn’t given, it’s a scam website so be careful.
Vastaus yritykseltä Britishpets
Hello Sarah,
We're sorry to hear about your experience and understand your frustration. We take feedback like this seriously and want to clarify what happened. If there was an issue with your order or delivery, we'd appreciate the opportunity to investigate and provide an update. Please reach out to our support team with your order details so we can review the situation and assist you further.
Best regards
Ordered my product from British pets only for it to be from Hong Kong, wrong item sent customer service and joke get back to you days later eh ! You can send back if you want but you pay no returns label and get money back when it's tracked and eventually returns ,or refund 40 % of what you paid but keep the wrong product 🤷♀️raging 🤬
Vastaus yritykseltä Britishpets
Hello Alison,
We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it is to receive the wrong item and to experience delays in communication. Our support team aims to respond as quickly as possible, and we apologize if this wasn't your experience.
We appreciate your feedback regarding the return process and will use it to help improve our service. If you haven't already, please continue working with our support team so they can review your case and help reach a suitable resolution.
Kind regards
Similarly I searched for a British Supplier for a chicken coop opener. Product arrived and very flimsy especially as I-have very large chickens . Requested to return to be told that it had to be sent back to china at my own cost to get a refund or accept 30%.
Vastaus yritykseltä Britishpets
Hello Susanne,
We're sorry to hear that the product didn't meet your expectations and that you were disappointed with the return process. We understand your concerns, especially if the item wasn't suitable for your needs.
Our support team follows our return policy when offering available options, and we appreciate your feedback about the experience. If your case is still open, please continue working with our support team so they can review it and assist you further.
Thank you for taking the time to share your feedback.
Kind regards
I ordered a GPS tracker for my escaped dog who will not come back on recall.
I assumed as it had the word " British" in its name along with a UK phone number and email everything would be fine.
However this is NOT the case. The warehouse is in CHINA. All products are shipped over. Its been a week since I ordered so I chased them up only to be told the tag had been shipped, yet its still in China, no good to me!
I would NOT buy from this company again. I'd give them I wide bearth too.
Vastaus yritykseltä Britishpets
Hello Bd,
We're sorry to hear that your experience has been disappointing, especially given the urgency of your situation. We understand how important it is to receive a GPS tracker quickly when you're trying to locate a missing pet.
We apologize if our shipping process and delivery expectations were not as clear as they should have been. We appreciate you sharing your feedback, as it helps us identify areas where we can improve communication. If your order is still in transit, please stay in touch with our support team, who can provide the latest tracking updates and assist with any questions you may have.
We hope your dog returns home safely, and thank you for taking the time to share your experience.
Kind regards
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.
