It’s a special kind of heartache when you’re craving a proper bag of Walkers or a Flake and all you can find are the local alternatives. Moving from the UK to Queensland usually means trading grey... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I’ve placed two orders and have had bags of crisps missing each time. The resolution the first time was a discount off my next order. Then next time the resolution was a refund for the missing crisps.... Näytä lisää
Yritys on vastannut
From ordering to delivery there were no hiccups and I was informed at each stage of delivery. Communication is great and I a m of the opinion that if it ain’t broke, don’t fix it! Perfection thanks!!... Näytä lisää
Yritys on vastannut
A great selection of my british favourites! Well packed on arrival and good costumer service. Will order again :-)
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to the UK’s Cheapest Exporter of British Snacks, Sweets, Chocolate, and More! At British Cravings, we’re passionate about delivering the authentic taste of Britain to snack lovers around the world. Whether you’re a British expat missing your childhood favourites or an adventurous foodie looking to explore the unique flavours of the UK, we’re here to help you reconnect with everything you love—or discover something new. We specialise in exporting iconic British brands like Cadbury, McVitie’s, Walkers, Galaxy, and more, all at unbeatable prices. Our team carefully curates a growing selection of nostalgic classics and hidden gems, from creamy Dairy Milk bars and tangy pickled onion crisps to Jaffa Cakes, Percy Pigs, and seasonal limited editions. There’s something here for every craving and every occasion. With fast international shipping, secure packaging, and a dedication to excellent customer service, we make it easy and affordable to enjoy your favourite British snacks wherever you are in the world. Whether you're building a care package, surprising a loved one, or simply treating yourself to a taste of home, British Cravings is your go-to destination. Explore our range today and rediscover why British snacks are loved worldwide!
Yhteystiedot
Unit 11 Birchfield Way, TF3 5BZ, Telford, Yhdistynyt kuningaskunta
- customerservice@britishcravings.com
- britishcravings.com
4,4
Erinomainen
111 arvostelua
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very fast delivery
21. marraskuuta 2025
Vastaus yritykseltä British Cravings
Thanks Jacqueline for a kind review. Hope to serve you again in the future!
Excellent selection, prices, and customer service
We are British expats in the US and are new customers with British Cravings, having previously purchased our British treats from one of their competitors, BritSuperStore. We were extremely satisfied with our purchase experience with British Cravings. They offer free shipping above a certain order amount, which makes their overall prices very competitive. The customer service is first-rate - very professional and responsive. They were able to source special items for us that were not on their website, which we very much appreciated. The one issue we experienced was that the shipping speed was slower than expected; however, this was out of the company's hands and they promised to make things right if any of our items were spoiled, which thankfully they were not. Overall, we were very satisfied and will definitely be repeat customers.
30. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Cravings
Hi Ruth, thanks for such a kind review. We hope to serve you again in the future. Happy holidays! 🎄
Hiányos csomag
Nem érkezett meg az egyik tétel a rendelésemből sajnos, az M&S Shortbread Light up House Tin.
17. marraskuuta 2025
Vastaus yritykseltä British Cravings
Thanks Ibolya thanks for your kind review. If you have any enquiries please email us at customerservice@britishcravings.com
Great products and choice
Great products and choice. Great to be able to get the things we miss from home. Delivery was quick.
22. marraskuuta 2025
Vastaus yritykseltä British Cravings
Thanks Wendy, for your kind review. Happy Holidays! 🎄
Vastaus yritykseltä British Cravings
Thanks Michelle, for your kind review. Happy holidays!
After sales service …
I had an issue with dhl and customs advising me that a fee was payable. This fee was nearly twice the value of the goods ordered. I emailed customer services and they told me that all taxes and fees are paid at their end. They asked me to send all the relevant documentation over and they sorted the matter straight away. I had the package delivered the next day with nothing to pay. I was very impressed with the after sales service and the quality of goods delivered
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Cravings
Thanks Richard, for your kind review. I’m glad we were able to solve your issue and hope to serve you again! Happy holidays! 🎄
The extremely poor customer services from British Cravings
I received an email from DHL delivery to say that my delivery was happening today. Just afterwards, I received an email from British cravings saying that me delivery would be tomorrow. I emailed British Cravings to ask which was correct, and ended up exchanging emails with their extremely rude customer services department. I had only suggested that they make sure that I only have 1 date to stay at home for. I will not be dealing with such rude, and incompetent people again.
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Cravings
Hi Vicki, thanks for your review however we’d like to clarify a few things as it does not reflect what actually happened in our email exchange.
The confusion you experienced came entirely from DHL’s automated system, which displays both an estimated delivery date and a live tracking status. When you contacted us, we checked your tracking immediately and confirmed the correct live status, which showed your parcel was out for delivery that same day. All notifications you receive come from DHL, not from us and we cannot edit, alter, or control any of them.
Despite providing the correct information, your responses included several personal insults and accusations toward our staff, including comments about our competence and professionalism. Even so, we continued responding promptly and clarified the situation for you.
Your delivery arrived as scheduled, and no incorrect information was ever sent from British Cravings.
We always welcome fair feedback, but this review does not accurately represent the facts or the conduct shown during the conversation
Delivery was quick and great care was…
Delivery was quick and great care was taken to ensure contents were packaged carefully.
26. lokakuuta 2025
Vastaus yritykseltä British Cravings
Hi Wayne, thanks for your kind review. Hope you enjoy the biscuits! Happy holidays 🎄
I never received my order
I never received my order. The tracking info says it’s undeliverable and being disposed of. So I paid and never got it.
22. syyskuuta 2025
Vastaus yritykseltä British Cravings
Hi Tabitha, thanks for your review however let’s clarify a few things.
According to UPS records, they initiated contact on September 25th to obtain an import ID, which is now a U.S. Customs requirement for clearing international packages. This information can only be provided by the recipient, as it typically involves personal identification details such as an SSN or EIN.
As no response was received, UPS disposed of the shipment rather than returning it. Unfortunately, once a package enters the destination country, it falls under customs control, and we are unable to intervene or retrieve it.
As stated in our terms and conditions (agreed to at checkout), refunds are only issued for packages returned to us. We have contacted UPS to review their handling of this case, but we are unable to issue a refund for goods that were disposed of by customs.
Vastaus yritykseltä British Cravings
Thanks Terry for your kind review. Hope to serve you again in the future!
another great experience with British…
another great experience with British cravings
17. syyskuuta 2025
Vastaus yritykseltä British Cravings
Thanks for your review Sean!
Quick delivery
17. syyskuuta 2025
Vastaus yritykseltä British Cravings
Thanks for your kind review Els!
Vastaus yritykseltä British Cravings
Hi Ivo, thanks for your review. Unfortunately, cakes have little shelf life however, food is usually still safe to eat after the “best before” date, but it may not taste as fresh or have the same texture.
Vastaus yritykseltä British Cravings
Thanks Paul, for your kind review! Hope to serve you again in the near future
Excellent all round!
25. elokuuta 2025
Vastaus yritykseltä British Cravings
Thanks Claire, for your kind review!
Order never arrived !
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Cravings
Hi John, thanks for your review.
We’d like to clarify a few points, as your one star review does not accurately reflect the situation.
Our tracking records confirm that there was an authorised request to dispose of the shipment. You ordered OXO stock cubes, which unfortunately fall under restricted animal products that are not permitted to enter Texas.
As outlined in our terms and conditions, which customers agree to prior to checkout, it is the customer’s responsibility to ensure that items ordered are eligible for import into their state or country.
Given this, we kindly ask that you reconsider your review, as the circumstances were outside of our control.
Vastaus yritykseltä British Cravings
Thanks Scott for your kind review. Hope to serve you again in the future!
Did what they said
Did what they said. Product arrived in great condition and in the time they said. Will be ordering again.
21. elokuuta 2025
Vastaus yritykseltä British Cravings
Thanks Ann, for your kind review. Look forward to serving you again. Enjoy the crumpets!
Never received my order and never got my money back
I'm indeed very disapointed as I never received my order. They sent a picture of a garden to whom my product was delivered but ufortunately the garden was not mine. Extremely bad service and I'll never order anything from that company again. I only lost my money and had a very bad experience.
16. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä British Cravings
Hi Astrid, thank you for your review. However, we’d like to clarify the situation, as your comments do not accurately reflect the service you received.
Your order was shipped and successfully delivered via DHL. On the day of delivery, you authorised DHL to leave the package in a safe place (your porch). Once this authorisation was given, any liability for the parcel’s security passed to you, as per DHL’s delivery terms.
British Cravings fulfilled your order in full, on time, and as promised. The delivery issue you experienced is with DHL, not British Cravings. In fact, you confirmed in your own email correspondence that DHL was at fault, not ourselves.
We kindly ask that you reconsider or amend your review, as it attributes blame to British Cravings for an issue outside of our control.
Hasn’t arrived yetNO
Hasn’t arrived yet! Sure will review when it does. I live in South Africa
11. elokuuta 2025
Oma-aloitteinen arvostelu
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