British Boxers Arvostelua 181

Just received my order of 3 dressing gowns and 2 nightdresses. Paid £450 after a discount was applied so was surprised to see them arrive bundled up in a John Lewis plastic bag. They look like nice quality items but I feel the packaging has really spoilt the luxury feel that I was expecting with the brand. That being said I’m keeping the items as it’s really difficult to find nice dressing gowns that are not big and fluffy.

This company does not have a customer care phone number. I have purchased some items from this company in the past, but alas when my wife wants to order some night ware and enquire of the sizes, there is no phone number. You send a message but no one replies. Other clothes companies manage this, they do not, their loss not mine. She has gone to another manufacturer who has a phone number.

I will change the review if you reply to my wife's query. It was from Mrs Ursula Bradley and referred to pyjama bottoms sizes in cm's. She sent it 1.5 days ago. Its a pity that one gets a reaction to a query only by going onto trustpilot.
My wife writes - the clothes are of excellent quality and well made. In addition, they are manufactured in uk or Europe. I had some difficulty in establishing my size because the guide did not give specific measurements. However, subsequent contact with the 'small' team was very helpful and I am looking forward to receiving my purchase.

Customer service is very important to me and British Boxers have been outstanding. Reading my emails and answering all my questions left me satisfied to make a purchase.
I bought Trunks, Briefs, Socks and T Shirt.
Tested, worn and washed i love the trunks the best. Comfortable and well made. T Shirt was cool and soft and the briefs, i love them colours.
Although i love the socks, i found the zig zag pattered sock very hard to get on my size 11 foot. The other 2 pairs fitted and are comfortable.
Supporting local business made easy with quality goods and great customer service. Will be buying more. thanks

I first order from British Boxers a few years ago after coming across them on social media. Since then I've bought underwear exclusively from them. The quality of their items is excellent and great value for money. I had an issue for the first time with my most recent order, and it was dealt with quickly and, frankly, more generously than I would have expected. To my mind that is the mark of an outstanding company, and I'd absolutely recommend them to others.

Lots of great quality items bought from British Boxers over the past few years, including face masks, 3 sets of PJ bottoms, 2 sets of kids PJs, a couple of hoodies, a t-shirt & polo shirt, socks & at least 6 packs of 4 mens Stretch Trunks (boxer shorts). Always prompt delivery & updates along the way, with items beautifully wrapped without using excess wasteful packaging.

Warm & insightful newsletter blogs from the Director (Debs) with good communication from a member of the team when a T Shirt I ordered went out of stock. Good sales & promotions & the only quality issues I've experienced is a couple of buttons falling off one pair of PJ bottoms & some of the stretch trunks have faded in a patchy way after a while, but others have lasted brilliantly along with all the other items, so it's a small minus.

Great to support a small company who make products in the UK & Europe instead of thousands of miles away. Thank you!

Great PJ’s. Very happy with them. Fast delivery. Recommended

Great service, even in December. Boxers are great.

Check the size guide because it turns out I'd been wearing the wrong size for years!

We have bought a pair of mens PJ's which are lovely on the whole, for the money we would have expected pockets in the trousers and a spare button though, also have a mens dressing gown which is very cosy. The only thing we have been properly disappointed with is the mens trunks, the waist is huge, where the waistband joins at the back stretched really badly and really quickly and the colours have faded in a dreadful patchy way, particularly the orange ones.

I bought one of British Boxer's products in December, and in early February, after very light use, a button came off - so I contacted BB, and had no response, so I tried again, and had no reply.
The button should not have come off after several uses - and the non-existent customer support means that my next purchase will not be with BB, sadly...
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I have had contact from BB offering to replace the item, which I am very impressed with, and have amended the rating accordingly - If the replacement lasts a reasonable time, I will uprate again!
Thank you BB
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A few weeks ago, I tried accessing the BB website, with a view to purchasing some items I may have been interested in.
I noticed that I could not see any images, so I tried a different browser, with the same effect.
This meant I had tried two of the top three browsers in use, and could not see any product photographs, even if I went to the item page, rather than a higher level.
I contacted BB, and was told no-one else had reported it.
I did reply, and from memory, had no response.
I have just reinstalled my OS, and thought I would try again, in case it was a quirk of the system, and got the same response, so it would not appear to be my system, but an issue with the website, that is preventing - and possibly deterring me from using BB.
As a result, my experience has changed again to negative.

Lovely dressing gown, just wish it was a bit warmer/heavier. Another review I’ve seen somewhere online said it was covered in loose threads. Mine was too but not to the detriment of the product - natural stuff often is and there were no pulls etc. in the fabric. Lovely long length and belt and pockets where they should be! Also the inside ties are in the same fabric, rather than those slippery polyester things you get with cheap gowns. Might treat myself to some of their knickers - bet they’re fab :)

Ordered a brushed cotton (stornaway) women's dressing gown. Just taken delivery (which was very fast) and the product is absolutely beautiful. Thanks to Debs at British Boxers for helping me with sizing and also for getting my order out to me so quickly and with DPD! What's not to like? I'm very happy and will be ordering again!

I bought 2 x pairs of PJ shorts & the lovely Debs text me directly to say that 1. Their sale started the day after I placed the order & that they’d refund me the difference. 2. One pair was OOS so I chose another pair, which was no problem as they’re all lovely. Debs was super, efficient & I’ve never received such personal customer service ever! I’ve worked in CS & know how tough it can be, but she was fab. Please promote her ASAP & give her a hug from me! Keep doing what you’re doing 🌟 Have a lovely Christmas 🎄

I purchased a pair of Pyjama shorts for my wife. After a few months they started to fray at a seem. I reported this to customer service who with 4 hours had responded, apologised and sent out a new pair (which arrived within 3 days). I'd say you can't beat that these days

I always like to support British companies and found British Boxers whilst searching for some new underwear for myself and my husband.
I ordered a pack of mens boxers which are very nice, good quality and well made. Unfortunately the ladies pants I ordered arrived and immediately I knew they were not going to fit. I contacted customer service who replied very quickly to ask me to return them for an exchange.
I received the replacements in very quick time with a lovely note from them inside the parcel.
We are very impressed with their products and even more so with their customer care. Will definitely shop with them again. 😃

Oh my goodness - this is my find of the year/decade! A bit pricey, yes, but wow is it worth it! My dressing gown is the most beautiful brushed cotton and feels and looks so luxurious. In fact, I have just ordered a second one in a different colour. The shape is also lovely - the way it falls is super flattering. Top service, too; very quick.

Outstanding nightshirt, dressing gown and now the softest most cosy pyjamas. Getting all my nightwear from here in future. Well worth the money and excellent customer service.

Excellent quality and very quick delivery. Couldn't be more pleased. Will definitely order from them again.

Really great quality and they arrived really fast. When I had a question about the product the team responded in under a day and gave me everything I needed to know. Would definitely recommend

Speedy delivery of a beautiful high quality ladies' nightshirt.Very soft cotton and lovely colour.The best nightwear I have ever purchased.

I'm super happy with this retailer's products and I am a fan of buying British. I bought ladies high leg knickers - 4 pairs in the Lucky Dip and I am very pleased with them. I like the soft cotton, they are a good fit and they came in fun colours. (I'm a standard size 12.) I also bought trunks for my partner. Again very soft cotton but the Large was too big around the waist. Customer Services responded immediately and offered a refund or an exchange. I have subsequently bought a nightshirt, socks and more men's pants.