British Boxers Arvostelua 181

I have bought several items from this company over the years. The quality is exceptional and all purchases arrive quickly and well packaged. My partner has recently bought me a nightdress for my first inpatient stay next month. It feels lovely but I will not be wearing until after my surgery. I can’t recommend this company highly enough - they are fab!

First of all, who deleted my review?

Ordered brushed cotton pyjama, but they were too tight. I'm UK 10, according to BB, I'm size S in their size chart. Received extremely small and tight pants (they said it was their factory's fault-they looked like for a person size UK 8). Apart from that, the waistband was very uncomfortable on the body due to the stronger material. Not something I want to sleep in.

Arranged return, they responded to me only after I had submitted the Truspilot review. Refunding me a full price, which is great. But asked me to take my review down. I said that after I receive my refund, I might consider it. I'm still waiting for the refund. So, where is my review? Unbelievable.

Now, I'm worried, as I've read that people are not receiving their refunds from Debenhams (where I bought the PJs), some are waiting weeks, and are without cash. As I still haven't received my money back, I want to keep this review here. Do not delete what is not yours to delete.

Ordering from British Boxers might be a tricky experience; they normally charge 1.99 for returns. Their sizing is off, they don't have control over what is sent to you...and somehow, my original review is missing. I said: 'I will CONSIDER removing my review after I receive the refund, and I'm still waiting!

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RESPONSE TO YOUR RESPONSE

In short, you caused me an uncomfortable situation. As a customer, I just purchased your PJs through Debenhams. I followed your size chart and made the payment.

Your company did send me an item that was poorly sized. I did send it to you. You have sent money to your partner, Debenhams, knowing that Debenhams has a huge issue refunding people these days. In short, you didn't check the quality of your product, and you have partnered with a poor, declining, risky partner.

So, back to me, poor customer, I am short of money, Debenhams has no reply emails, just chatted with a robot through WhatsApp, telling me, the refund process in the UK might take up to 15 days, after it is processed, it might take 7 days to reach your bank. Well, I don't like it already.

Seeing that many people have been waiting for a refund for more than a month. What do you want me to say? If you were concerned, you should have refunded me and dealt with your lovely partner yourself. I don't want to wait for a month for a refund or potentially contact my bank for a chargeback.

I'm disappointed and frustrated, and my frustration lies with both of you.

PS: This is so bad that I'm going to mention this everywhere I go, my YouTube Channel, friends, and Facebook. So people know.

My advice to people... don't buy anything on Debenhams' website.
My advice to you...I'm not going to do that. I think it's obvious.

British Boxers are local to me so I was able to collect two sets of their bamboo short pyjamas.
The fit, feel and quality of the product is first class.
I've bought other items from them in the past and they've all been of exceptional quality.
Happy to support a local business and recommend to everyone.

This company in my honest opinion is exceptional. Customer service, delivery but it’s the quality of the Burton Rose dressing gown I ordered in size petite (8). It is wonderful. The fit, the fabric which I adore.
The one beautiful thing about it is the symmetry of the check pattern that makes it truly outstsnding. I love it.

Love BB! Excellent quality, beautifully made items, everything I have bought from them just lasts and lasts.

Service, delivery etc absolutely great. Seemed a bit pricey individually so I bought multipack ladies full knickers which I now only use and all my other cotton varieties I have been trying are being binned. These are soft and comfy. Only slight downside is they won’t tolerate tumble drying (or ? Fabric softener) so I now have a sock drying hanger in my airing cupboard so I can dry them that way and that works fine. Have ordered more - enough said?

I bought two nightshirts a few weeks ago, I wanted to wait with the review till I had a chance to wash them a few times. Both washed really well, minimal shrinkage (as expected from cotton), still very warm, cosy and super comfortable. Great customer service. I will definitely purchase again.

Ordered two sets of pyjamas (different sizes) with a view to ordering more items if happy. I was not. Contacted some 2 days after they took payment cancelling the order due to lack of stock. Awaiting refund (which needless to say was not instant and apparently may 5ake a few days).

I have enjoyed buying and wearing British Boxer undies for years! And this time I went for the bamboo full panty. They are super. Fit perfectly and beautfully comfortable. Love them to bits - as I do my PJs too.

Beautiful products, British made. What’s not to like?

A great selection from a British business bringing quality, colour and comfort to bed wear. I own at least half a dozen pairs of checked PJ bottoms enough to make Rupert Bear envious!

Just good quality products, nice easy to use website. Service always spot on. I can't talk about responses to issues and problems because I've never had any problems.

Ordered two men’s medium nightshirts - as forewarned they size generously and are a perfect fit. Gorgeously soft fabric.
Ordering was very easy and they arrived very promptly.

I was totally shocked at the pjs when they arrived I’d saved up especially as they are over £100 and being elderly that was /is a lot of money for anyone. I went on the week before last and to my extreme happiness they had them reduced so I ordered them straight away 😡😲NEVER EVER EVER AGAIN THEY ARE SHOCKINGLY THE WORST THING I HAVE EVER SEEN IN NIGHTWEAR. The material is horrid BUT THE TENSION ON THE MACHINE WAS ALL WRONG AND DOWN THE OUTSIDE OF BOTH LEGS THEY ARE RUFFLED it’s as if a child had made them they are shocking never ever aga because they’re SOLEY who

I love everything I’ve ever bought from British Boxers! I buy underwear, socks, pyjamas and now for the first time slippers. They’re the quality I’ve come to expect and at a great price. Many thanks for my toasty warm feet!

My first purchase with British Boxers was in May 2018. Based on their response to the Daily Mail, where they basically told their advertising department to do one. However since then I’ve placed an additional 16 orders purely based on the quality of the product.

Fabulous fabric, beautifully made.
After buying dressing gowns and nightwear for myself and my husband British Boxers are my go to for gifts for the family and friends.
Classic, well designed and comfortable to wear.

This is the second time I shopped at British Boxers after the first grey dressing gown for hubby as bday pressie year ago. This time I ordered the whole set of colourful Edinburgh Check dressing gown, both long & short pj trousers together with the tee shirt. They were meant to cheer hubby up after his colon surgery.

I was anxious if they didn’t arrive before we admit him to hospital. I couldn’t help send customer service an email next day to confirm if items could arrive in time. (Well when one couldn’t help the patient much, would start want to feel other things are under control. 😅) I got a speedy reply from Deb with update of the delivery. Very impressed of the customer service.
As promised, all items arrived in time. 🥳

Since consultant briefed us that the more the patient starts moderate walking the faster the heal, this whole set of pj and dressing gown played a key role as motivation. The second day after surgery, he changed into the beautiful gown and started walking in the ward. First get praised by nurses, then other patients and even passer by on the street. Hubby was so happy about it and had 3 times walk in one day (just to show off his posh outfit😂). His recovery rate surprised all the nurses and doctors, and was discharged on the fourth day. It’s a big success! Happy patient walked out the hospital with pride and smart dressing gown. (He refused to change back into normal outfit 🤷🏻‍♀️)

Yes items from British Boxers aren’t cheap, but I’m happy to pay for the excellent quality and customer service.

I'm very fussy about underwear and I love the British Boxers brand from the cut to the style. I'll be buying again and again.
I also got my parcel pretty quickly.

I am writing this 5* review for a few reasons: 1. the dressing gown I ordered is top quality, cut, material and design - and exactly as advertised and what I expected; 2. I received the delivery as expected without a million emails and texts or spam advertising from BB; 3. I have become recently skeptical when ordering online - companies use the UK as a front but actually are based elsewhere or the items are not what I ordered and/ or i get put on random and annoying mailing lists (which immediately makes me never order from the company again). I am pleased to write an excellent review for BB as, conversely, I was not inundated with messages to write a review.

Thank you for my blue herringbone brushed cotton dressing gown - I love it as much as one should love material goods.