The support I received from Rhys today was top tier customer service. Rhys is 100% professional and is also able to give the right amount of empathy, understanding and has a friendly demeanor wh... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Overcharges false advertising poor customer service paid for 500 fibre got top of 170 at best when complaining no managers to handle just a bad company all in
Yritys on vastannut
Our WiFi was down and I contacted Brillband support. We were helped be Lewis, his customer service was excellent, he was proactive, flexible and communicated strongly with us so that we understood eve... Näytä lisää
Yritys on vastannut
Wanted to recontract for another 24 months since the service and speed has been good and there's been very little downtime. Friendly, fast and attentive support from customer services ensured th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Brillband
Yrityksen kirjoittama
Quick Links
Switch to Brillband Chat to Us on WhatsAppAt Brillband, we're building a broadband service that puts people first. We offer fast, reliable, full-fibre broadband with a difference: we genuinely care about your experience.
Whether you're working from home, gaming, streaming, or just staying connected with family, our mission is to make broadband brilliantly simple and refreshingly human.
We deliver full-fibre connectivity directly to your home, ensuring ultrafast, stable internet with no copper, no hassle, and no surprises. Our UK-based customer care team is here 7 days a week — and when we say we're easy to reach, we mean it. You can message us on WhatsApp and we’ll typically reply within a minute. No scripts, no bots, just real people who listen and act.
Brillband is proud to be one of the UK’s most transparent and trusted internet providers. We offer straightforward pricing, no in-contract price hikes, and a modern support experience that puts people before processes.
Whether you're searching for “best broadband UK,” “no-nonsense fibre broadband,” or “customer-focused internet providers,” Brillband is here to deliver better broadband, better service, and a better way forward.
Join the thousands switching to a broadband provider that does things differently. Brillband. Broadband for brilliant people.
Broadband, Built for You
Yrityksen kirjoittama
- Revolutionising Broadband from the Heart of Glasgow
- Brillband was born in Glasgow with a simple mission – to become the most loved broadband provider on the planet. We’re challenging the status quo with fast, fair, and reliable broadband, free from confusing packages and mid-contract price hikes. It’s broadband, built for you.
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- brillband.com/contact
- brillband.com
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3 days no wifi have called ehatsapped…
3 days no wifi have called ehatsapped emailed everyday! They said 3 days ago it was escalated to city fibre after no response I rang city fibre who have informed me they never raised a ticket at all!! And no no one can take my call emails WhatsApp’s Facebook messages all being ignored! Still no wifi or response it’s disgusting never had a problem before this
12. syyskuuta 2025
Vastaus yritykseltä Brillband
Hi there, we’re really sorry you’ve had this experience. I want to reassure you that we have responded to the messages we’ve received from you and a case has been raised with CityFibre to get this resolved. We’ll keep chasing for updates and will be back in touch as soon as we have more information.
To make sure nothing gets missed, could you confirm the best way for us to reach you? 🙏
Team Brillband ⚡️
Go live 11/09 no internet spoke to…
Go live 11/09 no internet spoke to someone on the 11th issue with Openreach it will now be the 12th. Its now the 12th still no internet no contact and nobody replying to whatsapp or there live chat, been trying to get in contact since they open at 9am now 2pm.
Still no broadband as of the 14th, the only way to get hold of them is to complain on there social media no response on there WhatsApp or support chat.
Now cancelled no confidence they will ever get this fixed. Plusnet will have us sorted in 4 days.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Hi there, we’re really sorry to read this — the delays and lack of updates clearly left you without confidence in us, and we completely understand your frustration. You should never feel like the only way to reach us is through social media, and we’ll be reviewing this to make sure no one else feels the same.
We’re sorry we couldn’t get things working for you this time, but thank you for giving us a try. We’ll take your feedback on board to improve how we handle activations and communication in future. 🙏
Team Brillband ⚡️
Quick response to email queries
Sent on a technical enquiry late at night. The following morning I received a very helpful email resolving my issue. Good quick service.
11. syyskuuta 2025
Vastaus yritykseltä Brillband
That’s great to hear — glad we could get your issue sorted so quickly! 🙌 Thanks for taking the time to share your experience. 🚀
Team Brillband ⚡️
Very happy
Joined last week from Vodafone which always buffered and have had no problems
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
That’s brilliant to hear — welcome to Brillband! 🙌 We’re so glad the switch from Vodafone has been smooth and you’re enjoying buffer-free browsing already. 🚀
Team Brillband ⚡️
Simple and Straightforward
Can't complain as everything was made simple and straightforward.
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thanks so much for the feedback! 🙌 We’re glad everything was simple and straightforward — that’s exactly how it should be. 😄
Team Brillband ⚡️
Never went in contract but a year later…
Never went in contract but a year later you tried to remove money from my bank
10. syyskuuta 2025
Vastaus yritykseltä Brillband
Hi there, we’re really sorry about this — it was definitely an error on our side. We’ve now removed all of your details from our systems to make sure this doesn’t happen again. Thanks for bringing it to our attention, and apologies again for the hassle this caused. 🙏
-Team Brillband ⚡️
I now need to wait two weeks after the…
I now need to wait two weeks after the agreed date due to a system failure doesn't install confidence
9. syyskuuta 2025
Vastaus yritykseltä Brillband
We’re really sorry your installation has been delayed — we know how frustrating it is to have to wait longer than expected. This was caused by a system failure, and while that doesn’t install confidence, please know we’re doing everything we can to get you connected as soon as possible. Thanks for bearing with us while we get this sorted. 🙏
-Team Brillband ⚡️
Always really helpful as a company with…
Always really helpful as a company with quick customer service - would (and have!) recommend to friends
18. toukokuuta 2025
Vastaus yritykseltä Brillband
Nothing better than happy customers and fast broadband — cheers for the love and for being part of our growing Brillband family 🚀.
-Team Brillband ⚡️
Vastaus yritykseltä Brillband
Brilliant customers make our day — glad you’re enjoying the service! 💜
-Team Brillband ⚡️
Vastaus yritykseltä Brillband
Brilliant customers deserve brilliant broadband — thanks for the love! 🙌🚀
-Team Brillband ⚡️
Switch over no internet for 2 day all…
Switch over no internet for 2 day all hours was at risk as everything runs off wifi
1. syyskuuta 2025
Vastaus yritykseltä Brillband
We’re really sorry you were left without internet for a couple of days during your switch over — we know how disruptive that must have been when so much relies on WiFi at home. That’s not the experience we want anyone to have. A member of our team will be in touch with you today to check in and make sure everything’s running smoothly now. 🙏
-Team Brillband ⚡️
How regret moving
Speeds great, switch was easy. Eero works a treat. The downfall is lack of boosters! Or option to say pay monthly for one. £119 for a booster (another eero is ridiculous) not ideal for large homes. You can use the eero as the router and use your own setup for WiFi but again extra cost
Sadly had to lower my review. The customer support is absolutely ridiculous! I new it was to good to be true! Any fault you have expect it not to get fixed for a good while! It'll take at least 3days before someone even acknowledges it. NO LIVE SUPPORT OR NUMBER ANYWHERE. they have WhatsApp messaging, not had a reply for weeks! Chat on there site same again!! If you've got a fault that results in no internet, don't expect a quick fix! Sadly I'm now regretting moving. The booster option is absolutely ridiculous! You have to purchase a new eero separately from them for coverage. That's upfront £50 minimum. I get barely any signal since moving. Because I refuse to buy a booster when other services have add ons i.e whole home, WiFi extra.
30. elokuuta 2025
Vastaus yritykseltä Brillband
Thanks for the great feedback — we’re so glad to hear the switch was smooth, speeds are flying, and the eero’s working well for you! 🚀
We totally get what you mean about bigger homes sometimes needing a little extra coverage. While adding another eero is the best way to extend the mesh, the cost through Brillband is actually a bit lower than what you mentioned. If you’d like, just get in touch with the team and they’ll share the details with you. 🙌
-Team Brillband⚡️
Excellent Customer Service!
Were having issues with my broadband for few days and had no time to chat and fix it. Had time this morning and chatted with Emma who was exceptional with her service and fix the issued remotely with firmware update and guiding me to do the soft reset for eero router. Solved the issue effortlessly.
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
That’s brilliant to hear! 🙌 We’re so glad Emma could jump in, get everything updated and guide you through the reset so smoothly. Remote fixes that get you back up and running always feel like a win 🚀 Thanks for sharing your experience!
- Team Brillband ⚡️
Great costumer service and im really…
Great costumer service and im really happy with the fast and reliable Internet.
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Hi Martin,
So glad you’re happy with the team and loving those fast, reliable speeds! 🚀🙌
- Team Brillband ⚡️
Vastaus yritykseltä Brillband
Hi there, thanks for leaving your feedback — and sorry again that it felt like things took a bit too long to get sorted.
Just to let you know, our team did try reaching out a few times by phone, but it looked like you were busy each time we called. We’ll always do our best to get hold of you in situations like this, and we really appreciate your patience while we worked on resolving it.
-Team Brillband ⚡️
Absolutely brilliant customer service
Absolutely brilliant customer service, being able to engage with someone via WhatApp while juggling a busy work life was fantastic, internet went active as expected and the eero wifi router is great, from the minute of activation speeds where already over 800mps.
1. syyskuuta 2025
Vastaus yritykseltä Brillband
That’s fantastic to hear! 🙌 We’re so glad WhatsApp support made things easier to juggle alongside your busy work life, and brilliant that everything went live as expected. 🚀 Hitting 800+ speeds right from the get-go is exactly what we love to see. Thanks for sharing your experience!
-Team Brillband ⚡️
Excellent customer service
Emma thanks soo much for your excellent customer service I'd be proud to have you on my team keep up the amazing work 10/10 from me
30. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thanks so much for the amazing feedback! 🌟 Emma will be over the moon to hear your kind words — we’re super proud to have her on our team too. 🙌
-Team Brillband ⚡️
Alisha was great
Alisha was great, she managed to fix my issue quickly and managed to get me connected within minutes!
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
That’s brilliant to hear — Alisha will be so pleased to know she got you connected so quickly! ⚡ Thanks for sharing your experience 🙌
- Team Brillband ⚡️
Brillband the "BEST BROADBAND PROVIDER"💯❤️💯.
Been with them for a few months now and I have a nothing but great respect for them having no issues with broadband,not one ,also customer service amazing,they very quick to rely to you ,Either by email or WhatsApp message.trully great service all together 💯😁💯❤️this broadband provider I do.😁💯😁
They the best broadband provider iv been with and id recommend them to everyone,I have done told family and friends about them.💯🙏💯😁.
10. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Wow — thanks so much for such an amazing review! 🌟 We’re over the moon to hear you’ve had no issues with your broadband and that our team has been quick to reply whenever you’ve needed us. Hearing that you’d recommend us (and already have to family and friends 🙌) honestly means the world to us.
We’ll keep working hard to make sure you keep getting the fast speeds and great service you deserve. 💯😁
- Team Brillband ⚡️
Nice and straight forward
Nice and straight forward. Support was good when I had to speak to them after an issue with my router delivery (not Brillband's fault!)
21. elokuuta 2025
Vastaus yritykseltä Brillband
Thanks for the great review! 🙌 Glad everything was nice and straightforward, and that our team could help get things sorted quickly with your router delivery.
- Team Brillband ⚡️
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