Good coach tour. All gardens were beautiful especially Highgrove, where we had a guided tour & lunch. Excellent coach driver & tour guide gave information on each garden before we arrived. Hotel was g... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
We have always enjoyed our holidays with you- until this year! I had specifically asked for adjacent rooms and it’s never failed in 10 years- on different floors this year! The standard of food in th... Näytä lisää
Yritys on vastannut
A fairly knowledgeable initial contact but an extra £360 appeared on the invoice. A call quickly established this was incorrect and I had, as told, paid full amount. Bit surprised no apology with... Näytä lisää
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22-26th July RHS Sandringham & Gardens of Norfolk Linda Robinson was wonderful in every aspect of the smooth running of the trip. Always calm & felt with any issues in a calm manner with e... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä brightwaterholidays.com
Yrityksen kirjoittama
Garden & Scottish travel since 1992
At Brightwater Holidays, we believe travel should feel rewarding, well-paced and thoughtfully designed. For more than 30 years, we have specialised in garden tours and Scottish holidays, creating escorted journeys that bring together remarkable landscapes, cultural heritage and distinctive places across the UK, Europe and beyond.
From world-famous flower shows and celebrated public gardens to private estates rarely open to visitors, our tours are shaped by longstanding relationships and careful planning. Scotland remains at the heart of our programme, with itineraries that explore its Highlands, islands and historic landscapes in depth.
Expertly guided, carefully managed
Every Brightwater holiday is accompanied by an experienced Tour Manager, including horticultural specialists, former head gardeners of royal estates, designers and broadcasters. Their insight adds context and detail throughout, enriching each visit and helping you appreciate every place more fully.
Designed for ease and value.
Our escorted tours are designed to feel straightforward and relaxed, with comfortable coach travel, hotel accommodation and visits included as outlined in each itinerary. With practical arrangements handled throughout and so much included in the price from the outset, you can travel with clarity and confidence.
Why travel with Brightwater?
Over 30 years of specialist experience Award-recognised quality and service Exclusive access to private gardens
In-depth Scottish expertise
A welcoming atmosphere for solo travellers Part of the Specialist Journeys group, Brightwater Holidays continues to create journeys that are carefully refined, consistently enjoyed and thoughtfully delivered.
Yhteystiedot
Brightwater Holidays, 1st Floor, 111 High Street, GL50 1DW, Cheltenham, Yhdistynyt kuningaskunta
- 01334 845 392
- info@brightwaterholidays.com
- brightwaterholidays.com
4,3
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146 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
England, Guernsey and Sark Garden Tour
My trip with Brightwater exceeded my expectations. It was well organized, the gardens were wonderful and planning was good. Our Hotel locations made our travel days convenient. I appreciated the meals, most planned but some on my own. Booking the trip went smoothly. Overall a memorable trip.
30. kesäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
We're delighted to read you had a wonderful trip away with us. Many thanks for letting us know. We hope to welcome you back again soon. With kind regards, Helen
Booking was really easy
Booking was really easy. The agent I spoke to dealt with my request in a friendly but professional manner and everything was completed quickly and efficiently.
15. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
That's really lovely to read; many thanks for taking the time to leave your positive feedback. With kind regards, Helen
I want to given a shout-out to Malcolm
I want to given a shout-out to Malcolm, the tour guide we had for Guernsey and Sark. He was terrific.
22. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
Thank you, we are so glad you had a wonderful time. With warm regards from the Brightwater Team
Vastaus yritykseltä brightwaterholidays.com
Many thanks for taking the time to leave your feedback. With kind regards, Helen
Possible lack of experience
The person that I spoke to on the phone didn’t appear to know what I was talking about despite my giving her all necessary details. I wanted to pay my deposit. I got the impression that she had to go away and ask for guidance before we could proceed.
7. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
Thank you for your feedback, we will review this further to ensure our team are fully equipped to assist with all enquiries efficiently. We hope you are looking forward to your tour and please reach out if you need any assistance or reassurance from us. With warm regards from The Brightwater Team
Living in Canada
Living in Canada, I was booking the garden tour in England online however I needed to contact Brightwater twice by phone. Both times, the staff were very friendly, helpful and professional. I look forward to the tour Aug 9-12 2026!
17. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
The team are always happy to help. Wishing you a wonderful tour when it comes. With warm regards from the Brightwater Team
Long wait for phone to be answered but…
Long wait for phone to be answered but excellent service once connected
22. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
Thank you for your positive review although I'm sorry you had a long wait. With warm regards from the Brightwater Team
Very friendly and helpful on the phone
Very friendly and helpful on the phone. And efficient
15. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
Thank you for your positive review. With warm regards from the Brightwater Team
Greg was very helpful and patient
19. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
Thank you, this is wonderful feedback to share with the team! With warm regards from the Brightwater Team
Simple efficient on line booking! Very exciting!
All booked on line. Very simple…..Went very smoothly.
Thank you!
20. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
Thank you for your positive review. With warm regards from the Brightwater Team
Good coach tour
Good coach tour. All gardens were beautiful especially Highgrove, where we had a guided tour & lunch. Excellent coach driver & tour guide gave information on each garden before we arrived. Hotel was good but food could be improved with more choice . More idea of homeward drop off time would have been useful so arrangements could be made for onward travel.
26. kesäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
We're so glad you enjoyed your tour, especially Highgrove. Your feedback is important, thank you, we are always looking for ways to improve our tours. With warm regards from The Brightwater Team
Taking care of you
We have travelled quite a few times with Brightwater and it's so reassuring to feel that you are a valued customer and that they are really taking care of you to make sure you have a good experience
19. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
Many thanks indeed Mrs Fogg, for such a positive review. We are so pleased to read this. Kind regards, Helen
Brightwater website horrendous!!!!
The Brightwater website is totally rubbish and it is incredibly difficult to find the wanted holiday as the selection section does not work! I initially tried booking online but couldn’t complete the booking because my email address (previous used with Brightwater) was rejected as having been used before. I phoned to make the booking in the end as was told that there were horrendous problems with the website and that it was being completely replaced in the coming months. The Brightwater website is honestly impassible to use!!!! 😡
19. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
We sincerely apologise for the frustration and inconvenience you experienced with our website. We understand how difficult it must have been to navigate the site and complete your booking, especially with the issues you encountered regarding your email address and the selection section. We are actively working on a complete overhaul of our website to address these significant problems and improve the user experience. Your feedback is invaluable as we strive to make these necessary improvements. Many thanks for taking the time to let us know; we're pleased you've managed to make your booking on the phone. Kind regards, Helen
Excellent tour of the Gardens of…
Excellent tour of the Gardens of Dumfries and Galloway with a knowledgeable guide and comfortable coach. Good hotel. Easy to book. I would recommend Brightwater Holidays.
2. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
What a delight to read such a positive review. Many thanks for taking the time to leave your feedback. We look forward to seeing you again soon ! Kind regards, Helen
Positive experience
Sarah was extremely helpful and knowledgeable, answered all my questions and made me feel confident about booking.
18. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
How lovely, many thanks for taking the time to let us know. Have a wonderful trip away with us when it comes. Kind regards, Helen
Lovely gardens to be enjoyed thanks to driver and guide
I loved the choice of gardens, the owners more than helpful and ready to share their experience. Often offering tea and cakes. I felt safe with our driver, Charles, and appreciated the knowledge of our guide Alex Goodyear.
Great comfortable hotel and super evening dinners thanks to the cheffe of the Walnut Tree restaurant in our hotel
17. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
Many thanks for taking the time to leave such a positive review. I'm delighted you had a wonderful time. We look forward to welcoming you back again soon ! Kind regards, Helen
Very poor pre-trip communication
Very poor pre-trip communication. Trip to gardens went ahead without amendment, despite Exceptional Weather Alert [Red ] and advice not to travel into the area unless essential. Absolutely no proactive contact from Brightwater when Red Alert issued. When I contacted them, not permitted to discuss this decision directly with decision-maker. Very poor customer service and lack of responsibility exposing elderly people to extreme weather. Dismissive and patronising.
9. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
We're sorry to hear that you were disappointed with your experience. The safety and wellbeing of our guests is always our highest priority. We continually monitor official weather guidance and assess each tour accordingly. In this instance, while temperatures were high for the UK, the tour was reviewed and proceeded as planned, operating safely and successfully for those who chose to travel.
We appreciate that you made a personal decision not to join the tour due to the forecast temperatures, and we fully respect that choice. However, as the tour was not cancelled or amended based on the official guidance and our operational assessment, it went ahead as scheduled.
We value all feedback and will review your comments regarding how we communicate decisions during periods of exceptional weather.
We wish you all the best and thank you again for sharing your perspective. Warm regards from The Brightwater Team
Poor value for money.
A poor choice of hotel for our gardening club group. Pleasant hotel staff, but evening meals of a very poor standard.
9. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
Many thanks for taking the time to leave your feedback, albeit not all positive. I have passed your comments on to the Operations team. Kind regards, Helen
Great guide
Great guide, very good single hotel room with no extra cost. Very nice food, pool. Very competent driver.
9. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
What a lovely review, thank you very much for taking the time to leave your feedback. We look forward to welcoming you back again soon. Kind regards, Helen
The Gardens of East & West Sussex were…
The Gardens of East & West Sussex were excellent and all credit to Brightwater for organising this.
9. heinäkuuta 2026
Vastaus yritykseltä brightwaterholidays.com
That's great feedback to read, many thanks. We're so pleased you enjoyed your trip with us. Kind regards, Helen
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