Brett/Robinson Vacation Rentals Arvostelua 

We have been vacationing in OB for 25 years and always renting thru B/R. It is truly our favorite! We request room 4034 Phoenix IV. Beautiful Room! This year amidst the chaos I was very disappointed the way things were handled! We planned to spend 2 weeks arriving March !5-28. At 3:30 the 19th we were told we had to leave by noon the next day! My son and his small family arrived the17th and planned to stay the week At 7:00 that evening they packed up and left for home, driving thru the night! Very UNSAFE situation beings we live in IL @13 hours away!! Could of you just gave us a couple days notice?! Were told water was to be shut off!! So very dissatisfied on how this was handled!! I received an email stating my credit back to me.. We'll see how that goes?! I am a very disappointed Orange Beach Lover!! Gail Sinn

We stayed in Phoenix VI and the place itself was great, wonderful customer service. The condo we stayed in was more expensive because the owner felt their place was more updated. It did have a white kitchen and nice counters but the bedroom furniture was dated and the mattress was hard. The light fixtures were dated. I would not have paid more for this room as I did not feel it was as “up to date” as the owners feel. The ironing board was crooked, the kitchen had a couple measuring cups but not a whole set, just have to eyeball it. I would for sure stay at this facility but not this room.

My family and I just returned home from a stay at a Brett-Robinson property. My wife and 7 year old daughter got a horrible case of bed bug bites from the Phoenix III. I understand things happen out of their control. However, their policy around this is unacceptable. they offered to give me one night of our stay back as a "gesture" because they can't take out an insurance policy to protect from something that is "no one's fault." needles to say, we turned that offer down. sorry. when you have a guest staying in your property go to urgent care and get two shots, prescriptions, pack up and leave in the middle of the night, and spend three hours upon returning home to completely detox every item brought on their "vacation", you might just have to come out of pocket a little more.  We also found a protective corn pad stuck in their sheets when I went to wash them myself. Some of the blood stains on the sheets look older than what could be mine or my daughter's. their policy doesn't take care of the health and safety of their renters. do not use this company. We have been back home for 5 days with continuous calls to them with no response. Do yourself a favor and use a different rental company in the area.

So my in-laws have rented at the Phoenix for 30 years. They are in their 80’s and were scheduled to leave after their normal 3 month stay on April 1, 2020. The Brett Robinson Group informed them this evening that all renters were to vacate by noon tomorrow. NO warning at all. They were so shook up. Our son called and was told by a very nice lady that the team was in a meeting realizing not all renters drove to Alabama and had to arrange their way home via flight or ???? So they graciously (sarcasm) are letting people stay till Sunday. And, not all renters were the crazy spring breakers partying on the beach. Pray they get home safely and shame on Brett Robinson or whomever made these decisions. I realize we are in uncharted territory but come on !!!!

Great condo, great maintenance guys, wonderful desk staff.

The vacation up to the last day was fabulous. We met our daughter for Spring break. We drove from Texas and got in Sunday She drove from Oxford on Wed to spend the remaining week with us. Obviously, our drive was much longer than hers. SO, on check out day we left at 530am to get back to Texas. She got up several hours later and got ready to go. She called us frantic because she could not find her car keys. Ultimately, I looked in the back seat of our car and her keys were there.We were already 6 hours from her. I told her to go downstairs and explain what had happened while I called to figure out what to do at the Jeep dealership. I told her to ask for an extension until we could figure out to get in her car. C explained what was happening and asked for an extension on the check out or some help until we could get someone there to help her get in her car. The front desk person told her no check out was that 10 o'clock it was 930 at that time and she needed to leave. As nice as this place is sitting right on the beach the staff at Phoenix West is horrible or that particular front desk person. I truly hope their child never get stranded or in a position where they need a little extra kindness and help from someone. After this experience we will not stay here again and we have stayed here several times. I am truly disappointed with the way the front desk clerk treated my daughter under the circumstances she needed some help and they refuse to help her.

The stay far exceeded our expectations. The facility was clean and comfortable. The staff was helpful and friendly. We had a memorable time.

We have stayed several years at Phoenix III. We enjoy the warm indoor pool and hot tubs. The pool area is in need of some repair around the hot tubs and walls starting to peel. Our unit had new paint and carpet a couple years ago. This was appreciated. High top table and chairs are difficult for older people. Furniture needs to be firmer in construction. Kitchen is adequately stocked but electric stove needs help. Burners are so uneven it is difficult for pans to make contact with the heating surface. Washer and dryer worked fine. GREATEST DISSAPOINTMENT came this year. When we went to reserve for the month of February we were told someone else had reserved this unit for both January and February of the following year. We were never given notice or an opportunity to reserve for the 2 months. We love this location and the 2 bedrooms. We are left with a higher location and only a 1 bedroom. This was not handled well.!!

This unit is convenient for coming straight in from the parking lot. However the carpeting in the bedrooms is very worn out...Desperately needs replacing. The clothes dryer take long time to dry loads. Pleased with the staff here.

I received an email 2 days before my stay saying there will be construction n the balcony may not be available, it was too late to try to find another place to stay. You couldn’t spend much time in the room during the day due to noise. Balcony was not available. Also I was told I would get a 25% discount and would be credited to my card, 6 days later never happened. I sent emails about it with no responses

Phoenix Orange Beach unit 702

Beautifully decorated, comfortable, great kitchen and tons of gadgets, close to everything (with in walking distance) you won’t be sorry! Best condo ever

WITH NO WARNING WE PAID OVER $5,000+ WALKED INTO THIS:
We would like to caution all those thinking of renting from Brett/Robinson Vacation Rentals. And here is why, we rented a condo on the seaside on the first floor and the day we moved in the building was under rehabilitations, the elevator was full of dust and dirt, the floors were being reground and repainted, as were the walls. We had to move out of our unit and into another unit while that floor was shut down to be redone, then we had to pack up everything to move back to our original unit. The dirt, dust and noise was unbelievable and a nice vacation with family during Christmas it was not, in fact we decided to check out early by a month and half because of the treatment we received and never to spend our hard earned money here again.

it is sad that a loyal customer for last 15 years will no longer stay with brett robinson(last 6 years in a row at same phoenix east location). They adopted a policy where you have to pay in full 30 days prior to visit or risk loosing full amount in case you have a family emergency unless you purchase additional insurance on top of deposit (which should be what the deposit should be for). Bad policy for loyal customers in my opinion. So long brett robinson.

P2 , room 9004. Hard to give a good review with a room that has wind blowing around door and cold air coming in the whole time we were there. Reported this and either they did nothing or what they did , did not correct the problem. Tried to call and tried to report again but no one their except few hours each day. Was told at check out someone call and have not heard anything from you. Seems like we may have to find somewhere that cares for their clients room price is ok but all other fees and 350$ to price. Way to much

Phoenix I-1116. Fantastic view and a comfortable bed. Those are the only positive things I can say about this unit. The carpet needs replacing and is dirty, as is the furniture. Trim is broken off the furniture. The refrigerator looks bad, and the stove is 29 years old. Very limited cook ware. Wind whistled through the unit so loud (with the doors closed) it woke us up. Washcloths were not provided with linen package. Came up from the pool and found maintenance in our bathroom with no prior notice. He removed the bathroom exhaust fan and it still wasn't replaced when we left. TVs are WAY too small for the rooms. Could take out the VCR and CD player and make room for modern technology. Exorbitant B/R fees do not include beach chairs, which were not available anyway. No chance I would ever return to a Brett/Robinson property!

Great location and close to everything. The condo had everything we needed for our stay. We loved the view from the balcony looking at the beach and lazy river.

The room was very nice and very clean. We absolutely loved the view. The staff was helpful and friendly. Thank you Brett/Robinson for a great vacation! I had family join me from Texas and New York and they all loved it as well.

Worst experience ever. The bed was so bed I had the worst back pain ever. I called your number 2 times only to be told, there is nothing we can do. My vacation was ruined and you don’t care!!!! Never again!!! Worst time ever. And you do not care !!!!

We are along time visitor with Brett Robinson. Stayed at Phoenix IX several times before and are always pleased. Very disappointed that the pool was not usable due to a large maintenance project. This is the first time we were not notified prior to our arrival. All we could find was that no one knew this was going to happen. We have experienced maintenance issues before always with prior notification. This was a management problem as this was definitely not as emergency repair, just managements lack of customer service.

We just got back from our first time ever beach trip. We stayed at Island Winds East. #502. It was absolutely amazing. The view and being right on the beach was perfect. The condo was clean and nicely decorated. My only wish was more comfortable beds. We will be back!