It’s an excellent product; its only drawback is that it’s a bit pricey. On the other hand, not only does it make us more visible, but – more importantly – drivers increase their safety distance, which... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Amazing product ! And amazing support ! Can't complain, only 100% recommended. Also I notice how people start to break behind me when I don't press the brake and I do only engine break, then, clear c... Näytä lisää
Zeer vriendelijke persoon aan de telefoon gehad. Zeer snelle levering. 2dagen later . TOP. STAAT ACHTER ZIJN PRODUKT . was zelfs bereid om me te helpen instaleren via video watts app. Super s... Näytä lisää
Fast Delivery & Excellent Quality! My order arrived in just a few days—super quick! The unit looks fantastic and fits perfectly. I tested it in the car first to get a feel for how it works, and eve... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Brake Free Tech produces world's brightest, dynamic, smart, helmet mounted brake light. It is a true must-have safety investment for every motorcycle rider. Brake Free Tech instantly adds to your safety as a rider. With our proprietary 3M adhesive mounts you can easily attach the Brake Free light to almost any helmet you already own. Brake Free mounts allow the Brake Free light to securely fit on >95% of all helmets currently available. The 100 high-cree leds will light up bright once the Brake Free light senses that the rider/vehicle is slowing down. Yet, it perfectly filters all unwanted false signalling as the result of normal movement of the helmet. The Brake Free light works fully autonomously without the need of an app or wired connection to the motorcycle. It's offers best in class wireless brake detection and holds an AAA-quality li-ion cell that will last you throughout the day!! Be smart, be seen, be safe #brakefreetech
Yhteystiedot
Rembrand Park ONE | Nachtwachtlaan 20, 1058 EA, Amsterdam, Hollanti
- +31630104022
- mailus@brakefreetech.eu
- brakefreetech.eu
4,7
Erinomainen
232 arvostelua
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I purchased 2 Brake Free lights and…
After initial disappointment of not receiving my products, I have now received and installed them and they work great. Thank you.
14. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brake Free Tech EU
Hi Malcom, I noticed that you’ve left us with two devastating 1-star reviews indicating that you did not receive any answer to your enquiries… as I’m running the show all by myself, I can guarantee you that I did not receive any questions prior to your reviews, so my best guess is that either your message would somehow end up misplaced (e.g. spam folder) or weren’t delivered at all. Understand that customer satisfaction is everything to me, and thus I’d like to help you to the best of my ability.
In regards to your order #1575 I see that it’s currently with UK customs for which you should receive a letter in regards to the handling of VAT surcharges or similar. Did you check the track and trace links in your account? The track and trace link from parcel force actually shows that your parcel was already delivered today?!
So kindly let me know if something is not right here and needs further investigation. Because from where I’m standing you might’ve send out two 1-star reviews while acquiring your two brake free shortly after…
If this is the case, I kindly ask you to reevaluate your decision of leaving two 1-star reviews… as it seems it was perhaps send prematurely… understand that I will do whatever that’s in my power to attain a high degree of customer satisfaction and would like to find out what went wrong during your delivery process.
With kind regards,
João // Brake Free Tech
A brilliant brake light.
My brake free light did exactly what was on the box. It worked perfectly and I felt reassured that it helped following motorists see me clearly. I was happy with my purchase.
However, the mode change button needs to be slightly more prominent as it’s difficult to press down.
Also although a great product, I thought the price was a bit high at over £200, once vat etc was added.
But all in all a well made strong brilliant product. 5 star for sure.
28. tammikuuta 2024
Fabulous customer service by a motorcyclist to a fellow motorcyclist
Fabulous customer service further enhanced by a shared mutual interest of riding motorcycles - Thank you Brake Free Tech (The Netherlands)
25. tammikuuta 2024
Brake Free Light
Excellant Product.
Communication from the company was very good.
I only marked 4 Stars as there was a delay in getting the product due to shipping issues and product demand Waited nearly 6 weeks for it to arrive. Otherwise it would have been 5 stars.
Overall very Happy with the product
31. lokakuuta 2023
Great service and good company
31. lokakuuta 2023
FINALLY received the product, after much delay!
As an enthusiast excited about the Brake Free Tech EU helmet light, my anticipation was met with a series of disappointments, primarily due to the shipping process. My order, placed on October 10th, was initially promised for the end of October. However, it encountered delays, a situation not entirely uncommon in today's logistics landscape. It took a total of 49 days to receive the product!
The first delay was communicated, although further delay happened which lacked communication, until my inquiry at the end of October. This added to my frustration. This was compounded when I discovered that my order, initially meant to be shipped via DHL Express (which I paid extra for!), was downgraded to DHL Parcel. This switch to a slower service, especially after an already prolonged wait, felt like a disregard for customer satisfaction and a breach of agreement. The total shipment time was eight days from Netherlands to Greece, rather than the 2-3 days DHL Express boasts in their own material. The delay was mostly at a facility in Germany, Feucht, where it stood still for five days. Googling the facility, nothing but horror stories are found. This time I seem to have been lucky it was only 5 days at the facility.
My experience echoes a larger trend with DHL, a company that once held a reputation for efficiency but now struggles with slow delivery times, poor communication, and a tendency to hold shipments unnecessarily. These operational issues, stemming from their challenges in competing with larger carriers in the U.S. and subsequent decline in service quality, have unfortunately impacted my experience as an end customer. 97% 1 star reviews (of over TEN THOUSAND) on Trustpilot, also backs this up.
While I still believe in the value of the product and want to support its presence in the market, my experience with the shipping aspect leaves much to be desired. The choice of a shipping partner is crucial in customer satisfaction, and my experience with DHL through Brake Free Tech EU has been underwhelming. It could have gone faster if they used the bought shipment preference, although, I still believe it would have been bad, considering it would still be DHL.
Nevertheless, it's important to acknowledge the prompt, polite, and empathetic responses from Joao at Brake Free Tech EU when I reached out for updates. This level of customer service did provide some relief amidst the shipping issues.
To consider using Brake Free Tech EU again, I would need assurance of a more reliable shipping partner. I am giving a three-star rating as a nod to the potential of the product itself and the commendable customer service from Joao, in the hope that my feedback contributes to an improved customer experience in the future (where shipment paid for is also honored).
28. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brake Free Tech EU
Hi Adrian,
Thank you for your detailed feedback and for sharing your experience with Brake Free. We truly appreciate your patience throughout this process, and we’re genuinely sorry for the frustrating delays and the issues with DHL that affected your overall experience.
We completely understand your disappointment with the shipping process, especially considering you paid for DHL Express and received a downgraded service. We strive to ensure our customers get the best possible experience, and it’s clear that we fell short in this instance. Your feedback regarding the choice of shipping partners is valuable, and we will definitely take this into account as we work on improving our logistics and shipping options in the future.
On the positive side, we’re glad to hear that you are still confident in the value of the Brake Free product itself, and that our customer service could provide some relief. We’re committed to providing excellent service, and your kind words about the support you received from me mean a lot.
Thank you for giving us a chance to improve, and we’ll continue working to enhance the shipping experience. We hope to have the opportunity to serve you again in the future, with a smoother delivery process.
Best regards and many safe(r) miles ahead,
João // Brake Free Tech
Top produkt met top service.
8. syyskuuta 2023
Vastaus yritykseltä Brake Free Tech EU
Bedankt Steven voor je positieve beoordeling! We zijn blij dat je tevreden bent met het product en onze service. Jouw feedback betekent veel voor ons. Groeten, Joao // Brake Free Tech EU
No issue with order or with delivery
No issue with order or with delivery. Everything went exactly as planned and I was kept updated all along.
4. syyskuuta 2023
Vastaus yritykseltä Brake Free Tech EU
Thank you, Oliver, for the positive feedback! We strive to keep our customers informed and satisfied from order to delivery. Your comments are greatly appreciated. Best wishes, Joao // Brake Free Tech EU
Tolles Produkt
Tolles Produkt, es funktioniert perfekt.
Ich habe schon das Teil in der Gründungsphase gesehen und wollte es sofort haben. Leider konnte man früher nur in den Staaten bestellen und es wurde dort auch nur geliefert. Motorrad fahren in der Dämmerung wird viel sicherer, oder bei Fahrten durch Wälder. Ich habe noch ein kleines Haus in Schweden, das ist echt super und es gibt ein sicheres Gefühll wenn man mit Brakefree unterwegs ist.
5. syyskuuta 2023
Vastaus yritykseltä Brake Free Tech EU
Vielen Dank, Tim, für dein positives Feedback! Es freut uns sehr zu hören, dass das Produkt dir sowohl Sicherheit als auch Zufriedenheit bringt, besonders auf deinen Fahrten in Schweden. Wir schätzen deine Unterstützung seit den Anfangszeiten sehr. Beste Grüße, Joao // Brake Free Tech EU
Brilliant bit of kit and works as it…
Brilliant bit of kit and works as it should.
Beware - if you purchase from in the uk you will have an import tax of £48 to pay before it's delivered.
This makes it over £200 which is just too much in my opinion.
4. syyskuuta 2023
Vastaus yritykseltä Brake Free Tech EU
Thank you for your feedback, Mark. We're delighted to hear that you find the product brilliant. We understand the concerns regarding import tax and are always looking for ways to make the purchasing process smoother for our customers in the UK. Your opinion is valuable to us. Regards, Joao // Brake Free Tech EU
Brake free - any good ?
As a novice rider I elected to buy the brake free product to increase my visibility when slowing down as engine braking on bikes often causes me not to touch the brakes. Vehicles seem to allow me extra space with the l plates and this device which is comforting. My only criticism is the on/off switch which is not capable of being used with gloves and does not respond quickly - hopefully this will last. Otherwise battery life and function seems good....
15. elokuuta 2023
Vastaus yritykseltä Brake Free Tech EU
Thank you for your feedback, Paul. We're thrilled to hear that our product is providing added visibility and safety, especially for a novice rider like yourself. We appreciate your constructive feedback on the on/off switch; it's insights like yours that help us continuously improve. We'll certainly take your comments into consideration in our future designs. Ride safely and thank you for choosing Brake Free. Best wishes, Joao // Brake Free Tech EU.
Heel tevreden 😊
Snelle reactie, montage op locatie en een heel goed product. Al met al heel tevreden! De Brakefree is een aanrader waarmee je merkbaar zichtbaarder bent tijdens het rijden en remmen
15. elokuuta 2023
Vastaus yritykseltä Brake Free Tech EU
Dank je wel, Dennis! Het doet ons goed om te horen dat je zo tevreden bent met de Brakefree en onze service. We streven ernaar om onze klanten zo goed mogelijk van dienst te zijn. Bedankt voor je aanbeveling en positieve woorden. Groeten, Joao // Brake Free Tech EU.
Waited long - but worth it…
My parcel was supposed to be delivered by 22/08/2023 and I eventually received the parcel on 01/09/2023 at our local Post Office. Seems that our local Customs/Post Office was the cause of the delay. Even if it will be more expensive I think a courier company will be better than a postal service.
The quality of the unit is great and the installation was easy. Should provide good visibility for traffic approaching from behind and more safety.
6. syyskuuta 2023
Oma-aloitteinen arvostelu
Super goede service
27. kesäkuuta 2023
Snelle en correcte afhandeling van mijn…
Snelle en correcte afhandeling van mijn bestelling. Dit is het tweede exemplaar dat ik kocht. Nu heeft mijn zoon er ook 1 op zijn helm.
25. kesäkuuta 2023
Vastaus yritykseltä Brake Free Tech EU
Beste Johan,
Hartelijk dank voor je positieve feedback over de vlotte van je bestelling. Het doet ons plezier te horen dat dit al je tweede aankoop is en dat je nu ook je zoon hebt voorzien van een Brake Free op zijn helm.
We waarderen het vertrouwen dat je in ons product stelt en we zijn verheugd dat we zowel jou als je zoon kunnen voorzien van de voordelen van Brake Free op het gebied van veiligheid.
Als je nog verdere vragen hebt of ergens bij geholpen wilt worden, staan we altijd klaar om te assisteren.
Nogmaals bedankt voor je steun en we wensen jou en je zoon veilige en plezierige ritten toe met Brake Free!
Joao // Brake Free Tech
Great product to improve motorbikers' safety
The Brake Free light has improved my safety a lot when I ride motorcycle as I use the engine brake a lot in the twisties, for example. The "brake/stop" light on the back of my helmet has also increased my visibility to the car/truck drivers behind me. I notice that they automatically tend to increase the safety distance, the cars/vans don't stick to me so much anymore and I feel much safer on the roads and in the traffic jam. Thank you Brake Free Tech!
13. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brake Free Tech EU
Thrilled to hear how Brake Free has greatly improved your safety while riding. The added visibility and automatic increase in safety distance from drivers behind you are the key-benefits of riding with Brake Free. We're delighted to have contributed to your increased safety and provide you with a safer riding experience. Ride on, stay safe!
Joao // Brake Free Tech
Más de 12 días y aún no recibí nada
Más de 12 días y aún no recibí nada, nada más que me ponen excusas con el transporte.
11. kesäkuuta 2023
Vastaus yritykseltä Brake Free Tech EU
Hi José,
Thank you for reaching out to us. We noticed that there may have been a misunderstanding regarding the delivery of your order. According to our records, your order was actually delivered on the same day you placed your 1-star review, which was the 20th of June. We also had our local rider and Brake Free ambassador, Miguel, from Elche, try to reach out to you to address any concerns you may have had, but we did not receive a response from you.
We kindly request that you reconsider changing or removing your 1-star review, as it appears to be based on a potential misunderstanding. We understand that there may have been some delay in receiving track and trace information, but please note that this information is automatically sent out by our system upon order processing. It is possible that the email may have been treated as spam by your business email, but you could have also accessed the track and trace information through your account on our website.
To provide you with a timeline of events, your order was placed on the 12th of June, processed by our logistics partner, PostNL, on the 15th of June, and you received your order on the expected delivery date, which was the 20th of June. We had mentioned in our initial email that transit times to the Alicante area usually take about 8 days.
We genuinely hope that we can maintain a positive relationship. As a small business owner, I handle everything myself, and I am dedicated to bringing Brake Free to riders in the EU. I truly hope that you are enjoying your Brake Free as much as I am.
It would mean a lot to me if you would kindly consider removing your 1-star rating. I sincerely apologize for any unexpected delays that may have caused you to anticipate receiving your Brake Free sooner. Rest assured, I am committed to ensuring that you receive your order as soon as possible.
Thank you for your reconsideration and understanding.
Joao // Brake Free Tech
Vriendelijke en staat achter het prodict
Goeie ervaring gehad zijn langs geweest en zijn prima geholpen. heeft het gepresenteerd en wou graag feedback van je product en website. Prima contact en erg vriendelijk. Ook werk het product naar wens duidelijk te zien dat wel degelijk meer afstand gehouden word en met de motorrem lijkt hij aardig vaak op te pakken dus top.
29. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brake Free Tech EU
Beste Mathijs,
Bedankt voor je geweldige 5-sterren review! We zijn blij om te horen dat je een positieve ervaring hebt gehad en tevreden bent met onze service. Het is fijn om te weten dat je goed bent geholpen en dat je waardeert dat we feedback vroegen over ons product en de website.
Het is fantastisch om te horen dat het product naar wens werkt en dat je merkt dat er daadwerkelijk meer afstand wordt gehouden door andere weggebruikers. We zijn dan ook blij dat het product aan je verwachtingen voldoet.
Nogmaals hartelijk dank voor je support en positieve feedback. We waarderen het enorm. Als je in de toekomst nog vragen of opmerkingen hebt, staan we altijd klaar om te helpen.
Veel plezier en veilige ritten met Brake Free!
Joao // Brake Free Tech
extra beveiliging voor op mijn motor
extra beveiliging voor op mijn motor . Wordt nu sneller opgemerkt bij het stoppen.
31. toukokuuta 2023
Vastaus yritykseltä Brake Free Tech EU
Hi Mathieu, Vriendelijk dank voor je positieve reactie. Je omschrijft precies waarvan wij vinden dat Brake Free zou moeten bijdragen tijdens het motorrijden. Veel veilige km's gewenst! Met hartelijke groet, Joao
Goede werking en uniek product
22. toukokuuta 2023
Vastaus yritykseltä Brake Free Tech EU
Beste Rolph, Fijn dat ons Brake Free je zo goed bevalt! Wij lezen dit soort positieve reacties altijd graag! Veel veilige km's gewenst en met hartelijke groet, Joao
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