Vastaus yritykseltä Brainsmate
Dear Omar,
We are very pleased that you liked our test.
Thank you for your positive feedback and for taking the time to leave a review!
Customer Support Team
BrainsMate
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
3,3
Keskitasoinen
18 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Brainsmate
Dear Kostas,
This is exactly what we aimed for!
We truly appreciate you sharing your positive feedback🙌
Customer Support Team
BrainsMate
Vastaus yritykseltä Brainsmate
Dear Faruq Mohamed,
We are so glad you had a great time!
Making cognitive evaluations engaging and exciting is exactly what we aimed for.
Thank you for sharing your positive feedback!
Customer Support Team
BrainsMate
Im not sure if its accurate or what the…
Im not sure if its accurate or what the go was, but i found it was quite fun to have half an idea 😅
11. heinäkuuta 2026
Vastaus yritykseltä Brainsmate
Dear Terror,
Thank you for sharing your experience!
We are so glad you enjoyed the process. IQ tests can definitely feel like a puzzle sometimes, but having fun while stretching your brain is the best part! Rest assured, our test is designed to accurately evaluate various cognitive areas.
Thanks for taking the challenge!
Customer Support Team
BrainsMate
It really made me think
It really made me think. I feel the questions it asked made it tune in on my type of thinking style.
11. heinäkuuta 2026
Vastaus yritykseltä Brainsmate
Dear Tyler,
Thank you for such insightful feedback!
We designed our test to do exactly that—go beyond surface-level answers and connect with different cognitive styles. It’s wonderful to hear that it resonated with your way of thinking.
Keep embracing your unique intellectual strengths!
Customer Support Team
BrainsMate
Vastaus yritykseltä Brainsmate
Dear Ismail,
Five stars, and one big 'Thank you' from our team!
Glad you had a great experience! 🙌
Customer Support Team
BrainsMate
I've never done a IQ test before today
I've never done a IQ test before today. I'm happy with me results.
10. heinäkuuta 2026
Vastaus yritykseltä Brainsmate
Dear Roxy,
Congratulations on taking your first IQ test!
We are absolutely thrilled that you are happy with your results. It’s always exciting to discover more about your cognitive strengths.
Keep challenging yourself, and thank you for choosing us for this experience!
Customer Support Team
BrainsMate
Same issue as others here
Same issue as others here, paid USD1 for a test and was charged for 29.99 a few days later, even without agreeing to any subscription whatsoever. Already sent an email asking for cancellation and prompt refund.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brainsmate
Dear Paulo,
Please note that the subscription terms, including the recurring charges and auto-renewal policies, are explicitly presented on the checkout page.
As far as we can see, you have already contacted our support, our team has already sent you an email regarding the cancellation of your subscription and regarding the payment issue.
We'll be happy to assist you!
Customer Support Team
BrainsMate
It was a good experience
It was a good experience, but I’d like to have the questions more complicated
10. heinäkuuta 2026
Vastaus yritykseltä Brainsmate
Dear Mark,
Thank you for your valuable feedback.
We are thrilled that you had a positive experience with us. Our team is always striving to improve, and we will certainly take your request for higher complexity into account for future updates.
We wish you all the best and thank you for being part of our community!
Customer Support Team
BrainsMate
Got an ad from them and mistaked it for…
Got an ad from them and mistaked it for something else. I paid 1$ for the test results ONLY and they signed me up for a subscription without my consent. The second after that 1$ payment it said something about me getting a subscription so i tried to find a place on the app where i could unsubscribe before i got charged but it didnt exist. Couple days later i wake up to see that i got charged 30$.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brainsmate
Dear Sebastian,
We're sorry you're having trouble canceling your subscription.
We'd like to point out that we haven't received any requests from you to our support team.
Please contact our Customer Support Team via email at support@brainsmate.com so we can look into the situation and resolve your payment issue.
Customer Support Team
BrainsMate
Took the test
Took the test, and it cost 1 USD, my bank has had more than 100NZD taken out on different transactions. I never asked for a subscription. I would like a refund.
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brainsmate
Dear James King,
We are very sorry that you have this opinion about our site.
We'd like to point out that we haven't received any requests from you to our support team.
Please contact our Customer Support Team via email at support@brainsmate.com so we can look into the situation and resolve your payment issue.
Customer Support Team
BrainsMate
Hi, i got paid more than what i expected
I paid 1£ and now it took from me 30£, i want to cancel the subscription and if you can give me a refund then please help. Please cancel the subscription even if i didn’t reply back if you send me an email.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brainsmate
Dear Suood Alalawi,
As far as we can see, you have already contacted our support, our team has already sent you an email regarding the cancellation of your subscription and regarding the payment issue.
If you have any further questions, please email us at support@brainsmate.com.
Customer Support Team
BrainsMate
Fishy
I like the test, the payment is the problem, subscription in particular.
The subscripiton cancel is sketchy. I sent an email after i paid for a 1€ seven day free trial. After reading some reviews im scared that i will be charged more than the 1€ I paid.
I would like to request the Brainsmate team to cancel my subscription and not charge anything in the future, except for this 1€ I have paid.
I would kindly advise the site to make subscription canceling easier.
Kind regards,
AM
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brainsmate
Dear Adrian,
Please note that the subscription terms, including the recurring charges and auto-renewal policies, are explicitly presented on the checkout page.
As we see, you have already written to us and we have cancelled your subscription at your request.
In case of any questions, please contact our Customer Support Team via email support@brainsmate.com
We'll be happy to assist you!
Customer Support Team
BrainsMate
This is a con
This is a con - do not go anywhere near it. The worst kind of hooking scam I’ve ever seen - typical pay for one test idea, ok fine I’ll cancel my subscription but no even after I’ve done that they still charged me £30 pounds. The reply below is absolutely false once you request a cancellation for a subscription prior to the date on which the subscription actually starts - any company is legally obliged to cancel the subscription otherwise they are in breach of consumer rights - not send you another email asking you to verify.
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brainsmate
Dear Tristan,
As far as I can see, we immediately sent you an email once we received your subscription cancellation request.
Unfortunately, we have not received any reply from you, so we were unable to finalize the cancellation.
By purchasing a subscription, you expressly authorize us to charge your payment method automatically at the end of each billing period for the subscription price shown at checkout, until you cancel. Unfortunately, the subscription wasn't canceled in a timely manner, so it was automatically extended to the monthly package.
As we can see, you have already contacted our support team and a full refund has been issued to you.
Also, your subscription has been canceled and you will not be charged again.
We value our users and hope we were able to resolve your issue.
Customer Support Team
BrainsMate
Money was recently stolen from my…
Money was recently stolen from my account resulting in $29.99. I have the proof and have contacted chime representatives to discuss this matter so I can dispute. This is very VERY unprofessional and heartbreaking as to that money was to go towards Fathers day.
Thanks a Lot :(
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brainsmate
Dear Jaslyne,
We are sorry for any confusion regarding the recent charge on your account.
Upon reviewing our system, the $29.99 charge was an automatic renewal for the subscription that began with a trial on June 4, 2026. Please note that the subscription terms, including the recurring charges and auto-renewal policies, are explicitly presented on the checkout page. By completing the initial transaction, you acknowledged and agreed to these rules.
Because the subscription was unfortunately not canceled before the trial period expired, the system automatically processed the payment for the next billing cycle.
To prevent any future billing, we have already canceled your active subscription. You will not be charged again, and you may continue to use all premium features until the end of your current paid period.
In case of any questions, please contact our Customer Support Team via email support@brainsmate.com
Basic report but wasn’t expensive
Results received. It was a very basic report but did only cost US$1.
14. kesäkuuta 2026
Vastaus yritykseltä Brainsmate
Dear Vanessa,
Thank you for your feedback.
We've thoroughly investigated the issue and found a solution.
Your results are ready, they are in your profile.
As far as we can see you had problems receiving the email with the login link because you unsubscribed from receiving emails from us.
We have fixed this situation. Please try generating the link again. If you don't see the login email in your inbox after a few minutes, please be sure to check your Spam, Junk, or Promotions folders.
If you still have problems accessing or receiving results, please email us at support@brainsmate.com.
We'll be happy to assist you!
Customer Support Team
Good ver y good can’t believe my lu k
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brainsmate
Dear George,
Thank you for taking the time to share your feedback with us.
Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
We wish you all the best and thank you for being part of our community!
Customer Support Team
BrainsMate
I had a lot of fun!
I had a lot of fun!
I think everyone should try taking it to challenge themselves and chin-check their intelligence.
31. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brainsmate
Dear Andrew,
Thank you for taking the time to share your experience. We are so happy to hear that our platform gave your brain a good workout and that you had a lot of fun in the process. Your recommendation means the world to us, as word-of-mouth from smart, competitive users like you is how we grow.
Keep your mind sharp, and we hope to see you back for another challenge soon!
Cheers,
Customer Support Team
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