BPI Auctions Arvostelua 469

I purchased a Lincat Panther hot holding bin via this auction platform. The listing identified the item as a hot holding unit; however, when it was delivered, it transpired that the unit had been stripped of its control panel and internal PCB, rendering it completely non-functional.
While the exterior resembled the photographed item, the absence of the control system means this was effectively a stainless steel cabinet rather than a usable hot holding unit. Repair is uneconomical, leaving me nearly £600 out of pocket.
I raised this issue twice, explaining that the item delivered did not reflect a functional hot holding bin. Each time, the response relied solely on “sold as seen” terms, with no consideration of whether the listing accurately represented the usable configuration of the equipment.
This was a delivered item, meaning I relied entirely on the listing and photographs. In my view, there was no meaningful due diligence to identify that essential components were missing.
If you are considering buying catering equipment here, inspect in person or expect to take full risk, regardless of how the item is described. I will not use this platform again.

Forgot my password and the password reset was going round in circles. Spoke with Katherine Lawson, who sorted the issue straight away.

Watch on TV how you scammed people out of thousands

Made a wrong bid on an item and they sorted this out quickly
Very professional

Fantastic service - thanks

Kathrine Lawson was fantastic

Claire Allen was prompt with replies to the emails , with Clare confirmation.

Easy site to use, good communication after auction - thanks Katherine.

I had problems logging on to the website, I filled out the enquiry form and it was sorted the next morning, thank you and well done Katherine Lawson, really good customer service. Michael Holland

Very responsive - plenty of different auction types available.
Thanks the Katherine Lawson for her kind attention.

To all at BPI auctions, making it pleasurable and enjoyable experience.
Thanks to Katherine for all the updates to my account.
Love the way its platform is laid out for all the upcoming auctions .
Have a Great Christmas and a Happy new year .

Carol Allen, Personal Assistant was most prompt and helpful with my enquiry.
Such a pleasure to find a company who have real people not AI to help us poor old humans :)

We all need people whom understand our situation more like they putting themselves in your situation then making a decision, guess it was really easy for Claire Allen to do that. Thumbs up to you , overally the company has great service (quick response)

BPI Auctions made it incredibly easy to sell our unwanted equipment, the entire process was swift and straightforward. Jamie Senior was excellent to work with; down-to-earth, transparent and clear about what to expect (and what not to). I would definitely recommend BPI Auction

The very professional and quick response by Katherine Lawson made my task so easy. Well done and thankyou Katherine.

Hi
At first I wasn’t over the onion in the way I had been treated but Katherine from accounts sorted everything so special thank you to her

Kind regards

Tony

Bought a pickup and you didn't have the v5 so can't tax to get it home surely the v5s should of been sorted !!!! Also says contact kevin might aswell contact Santa claus as he picks up more then kevin

Had problems logging into the system but with the assistance of Katharine Lawson, the process was smoothed out and I was able to view the site. Thank you!

There appears to be a vast amount of plant & machinery available - highly recommend the site.

There isn’t much if anything you could do to make it better than great .

Difficulty logging in, phoned BPI & issue was resolved very quickly by Kathrine Lawson, much appreciated,
Many thanks.