BPI Auctions Arvostelua 469

Am shock to see reply’s from BPI talking absolutely nonsense on their reply messages. Even if you bid at an Auction, you have 14 day cool of period. You can change your mind and cancel the transaction. If you’re not happy with it or have a change of mind. Are this (BPI) company/Organisation aware of consumer right to cancel?. If not, they are breaching consumer legal right. They should be reported to the police, Action fraud and taken to small claim court. Guys, don’t let this scammer bully you into paying for something you no longer want. Be careful to pay for something. Some Indian and Pakistani in Birmingham are now operating scams using Online Auction, with non existence office address. This BPIauction and Bpauctions are the same company. The are running a scam.

Check their office address. Check if the company is registered at Company house. Make sure the company wasn’t open 2 year or less ago.

So you don’t fall victim of this scammers

Buyer Beware
I never thought this company had so many negative reviews, I wish I would have come here first. I won an auction before Christmas and duly paid the invoice of £195.00.
I paid for extra insurance with delivery, but the goods were sent to the wrong address (allegedly) and returned to Royal Mail (allegedly). I can't speak to Royal mail only the sender. I have phoned and emailed may times asking for a refund only to be fobbed off. These people are rogues, please do not use them. I am now in the process of issuing legal proceedings to recover my payment

So I purchased a combination oven in an auction. Looked ok. Got home and removed panel to find all major components have been removed. You would not know this was the case until you remove panels to work on it. I have basically purchased a frame of an oven. Apparently Bpi have a good reputation for selling equipment according to their website?? I understand auctions come with risks for example the oven may not work, may need to be serviced etc but to rob someone like this is really unacceptable . Bpi also feel this is acceptable behaviour.
If it was my company I would assure the customer I wouldn’t be dealing with whoever put this through the auction or at least investigate it , but Bpi think this is ok. I won’t be dealing with them again and I wouldn’t recommend them to anyone else.

WOW! They even write their own reviews. I've never bothered with BPI.
I wanted to find a vehicle but after reading the genuine 1 star reviews I'll
steer clear. After reading their own reviews, I'm abit disturbed by that. Don't know whether to laugh, cry or run round the house shouting, I like poo!

We purchased three industrial vacuums from BPI Auctions. When we got them back to our workshop we found two were broken and cannot be fixed. When I contacted BPI they said 'we do state on all our auctions that the items are 'Sold as Seen.' and 'stated within the Terms and Conditions of sale, which are put in place to protect yourself, BPI and the Vendor'.
I can understand viewing before purchase, but visually the items looked ok but will not start/work. Which we could not of known without plugging in/testing before purchase. BPI don’t let the buyer try machines before sale. Also how do their terms and conditions protect the buyer in any way, when they are left out of pocket.
My advise would be don't buy from BPI auctions, pay a little more buy reconditioned or new and guarantee you wont be left out of pocket.

Had issue with seller but they neglected my complain and favoured seller. Misguided buyer by wrong listing so be careful

I bid on three vehicles, I was the highest bidder on two, the auction ended and apparently I had been out bid, when I asked how much they were sold for I was told they do not publish sold prices, think the whole prOcess is somewhat dodgy and I definitely will never bid on anything from their site again, maybe I should have read the reviews on here first

I've bought some items from an online catering auction and almost all of them are not working. I tried to bring professionals to fix them and they discovered all items were tampered with and whoever sold , they knew the appliances are not working. I've contacted BPI and they said it's nothing I can do as someone tried to repair them. This is lame excuse, once the item is not working why should you blame me for trying to fix it?? I know the stuff is sold as seen but this is robbery, they are selling appliance deliberately knowing they don't work. Please don't use them, instead of smaller price you will get a bigger headache. I will never use them again.

Not interested in Ironmongery or letting me know they dont want my goods

No email received or explenation

I won four items and did not receive any.
In one of the bids the contact details of the vendor was wrong, when I was given the correct email, despite my pleas and updating BPI of my frustrations, after exhausting my patience and asked for a refund the vendor, then contacted. I am yet to receive my refunds.
I bidded more than £4k for a truck load of customer returned TVs, before bidding, I made enquiries from BPI considering the distance of location, if the TVs had smashed screens, they said No, on getting to the vendor to pick them, they were piles of smashed screens TVs. With the misinformation, I asked for a refund. They said their terms exonerated from any responsibility, even when they propagate falsehood.
The other bid, was for touch screen tablet, the vendor encouraged me to arrange collection, upon sending him the details, the collection was cancelled, without my knowledge 4days later, I tried tracking my goods,only to be told it was cancelled.

BPI promised to get back to me to place one of the items won back on auction, till date they never did so.
They are a fraud and can never be trusted.

The buying the drivers easy nice but
I have a missing item I've told them 4 times and I just get the invoice sent with a link that doesn't work there is no way of following through after won no where to say item missing CAN I PLEASE HAVE MY CRYING EYE PILLOW I PAID YOU YOU SHOULD COMPENSATE ME IM NEW CUSTOMER I PAY AND YOU IGNORE ME
Update
THIS MORNING THEY FOUND MY CRYING EYES AND APPOLOGISED AND ARE SENDING IT EXPRESS IT WILL ARRIVE IN MORNING
ALL I HAVE RECEIVED SO FAR ARE GOOD QUALITY AND WELL MADE ALSO DIFFRENT FROM NORM SIMON WAS REALLY NICE

just got a pair of gold and diamond earrings i bought picture looks great the earrings are too small to wear both earrings fit on a 1 pence piece side by side shame i cant upload a photo scam company but as usual will say not our fault . they should do due diligence before accepting sellers

My first experience with BPI has been a great experience, Fast, Smooth and Efficient transaction throughout the auction and after.
Goods paid for and Received as described quicker than expected with a smooth collection process.

**UPDATE - Give them their credit, they are replacing the computer already. Fair play to them**

I purchased a HP Pro desktop computer for what ended up close to market value with all of the BPI fee's

It arrived and it was completely dead. Power Supply and Motherboard are both shot

Of course no refunds, "sold as seen" crap. Honestly you may as well just buy from eBay with buyer protection

Feel like an idiot for being scammed by these guys

Won't be buying again

Avoid at all costs!!!
Bought an undercounter fridge from this dodgy outfit that was described as two door in the catalogue description, accompanied by photo that appeared to show a slid over door with the mains cable fed through. Naively I thought they had done this to show the interior. Not so. Upshot is that they have refused to entertain the idea that they have been misleading and hide behind their "terms and conditions" which are unlawful. Dodgy to the extreme. Check their own Facebook page full of unhappy customers. How do they sleep at night?
Edit: Following pointless response, I did come back to you and you just quoted your terms and conditions. You are an online auction. The clue is in the name, therefore face to face inspection is not expected. Why aren't you just honest. Give more than one ropey photo and an honest full description, rather than one which intends to mislead. I stand by my previous comments as do many unhappy people it appears.

I bought an electronic item which does not work and is not fit for purpose. I submitted a complaint and request for a refund which was met with the same response and quoted sections of the terms as detailed by other customers below; basically its not their responsibility to check that an item they are listing actually works, or that a seller has "omitted" to mention this in the description, and they or the seller are not liable to give you a refund. I can not even resell on ebay as it doesn't work - although I could resell through BPI but actually have a moral compass and would not want to rip off any one else, so the money is just lost. Beware, stay well clear of this company, stick to ebay where at least the seller has to give a full and honest description and the item can be refunded if this is not the case. BPI and their sellers are clearly making a healthy profit (Company net worth over £1.7m at Companies House) from this method of selling where its ok to "omit" the fact that an item does not work!!!!

Hello if your reading this you have probably experienced an issue i have and other have, lets get to the point bpi is a business in making money they have a common approach to complaints. So first thing if you are bidding can you afford to lose the money if the item is faulty, no exchange or money back here. Bpi say you can view the item so do this before bidding. I have purchased faulty item bpi not interested it is up to you to research, remember that the time you have spent in transport bidding and paying cost of item and taxes you could get a new one with warrantee. Bpi is a gamble i like looking as everyone but be carful no refunds here.

Won an item bided on, process was smooth. Recommended

What can I say? I have auction fever!!!! Love the variety BPI Auctions offer which is always backed up by great service. I love the website, love the auctions and love the funky email reminders. Some of my friends have also sold through BPI and had a great experience. Fab all round :)

Ex customer,

BPI have an identity crisis - Their terms and conditions are legacy from in person / on site sales - and yet they are conducting business as an online company.
When goods are not as described, that is the customers fault for not driving all over the country to inspect lots personally, and If you complain about the lack of description, the response is that BPI sell thousands of lots every week and can't be expected to describe them all in detail...

Post Response Comment;-
As BPI mentioned Ebay, They fall far short of offering their customers the rectification options of that platform in the event of poorly described lots, preferring to rely on their T & C's rather than good customer service. If you look at their response to this review, it supports my point rather than refuting it - They don't try to fix issues, they deny they are responsible!