Bozu Arvostelua 166

I sent an email on 31 October 2024 asking for my information to be deleted as per my GDPR rights. They emailed me twice after and the founder personally messaged me on iMessage from his personal number. That is a disgusting mishandling of my personal information ESPECIALLY after I had told them to erase my data.

Had my first order this week and while the food tastes nice and fresh the portion sizes are just far too small for what your paying I can easily eat 2 meals in one go, won’t be ordering again until portion sizes are increased which is unfortunate because as I said the food tastes nice

I'm going to preface this review by saying I have never entered into any dispute with any company, I like to support small businesses and am generally forgiving when mistakes are made. I signed up to this subscription after a recommendation from an influencer I rate, sadly though my experience with this company was wildly unprofessional and unethical at best and potentially illegal at worst. I have reported to trading standards. Issues came about when my monthly subscription payment had been taken 3 times in a 2 month period (I.e I had effectively paid for the following months deliveries about 10 days early) meaning I was left in a difficult position before payday and had paid over £1000 within 2 months for meals even though I was encouraged to go on a monthly plan to save money. It’s suspect to me that when you sign up there is no information about a set date when payments will be taken, meaning it can be decided at the company’s whim. After trying to obtain information about the date I can expect payments to be made, I had a bad feeling so decided to cancel. I didn’t think this would be an issue as ‘cancel anytime’ is plastered all over their website, I also requested a refund for the month I had paid for upfront. What followed over the next 5 days was being bombarded with phone calls and texts (including one calling me an expletive which was apparently a mistake using Siri LOL) despite me saying I wouldn’t/couldn’t communicate that way, some laughable responses from the company to fob me off (including saying the matter has been passed to my ‘personal account manager’ when I’m pretty sure the business is just one guy?!) and having to repeatedly ask when I would receive my money back for the orders I did not want or need. I was promised a refund (have this in writing) but this never materialised. My guess is that this company could be in financial troubles and are taking payments from customers early to keep adequate cash flow in the business. In total I estimate I’ve been ripped off around £400-500 for deliveries I paused and never had reimbursed and for paying for an entire month upfront which was never refunded to me. I hope others, unlike me, read the negative reviews (which they claim are false obviously) here and avoid this awful company but if something similar happens to you I strongly recommend you block further payments being made to this company, avoid phone calls so you can keep an evidence log from emails, raise a dispute with your bank for any payments that shouldn’t have been taken and report to trading standards. There may even be a case for reporting fraudulent activity via action fraud UK as I genuinely feel like some of this is in breach of the law.

Really tasty food, and great combinations. Also the meal plans just made life so much easier, always being prepared for the week.

Was very sceptical to try something like this but after trying Diets2Go which I believe was the previous name I decided to give it a go. Went with the ‘trial’ option which consisted of 6 meals. Meals were delivered on time and left in the safe zone of my choice. I was in contact with Bozu over email to ask any questions and they were quick to respond. I was concerned about future payments coming out however the reassured me due to this being a trial no further payments would be taken.

The food arrived and I must say it is extremely tasty. All 6 meals I had were absolutely outstanding, the only fault I would add is that the portions could be slightly bigger.

The only thing that puts me off ordering more is the fact you can’t just opt out yourself you need to do it over email and wait before your commitment to paying consistently is stopped. I’d be all over Bozu food if I could pick and choose when I wanted my food I’d rather have the flexibility to order Bozu one week and have a regular food shop the week after but each to there own.

Overrall a massive recommendation if consistent food prep week in week out is what you want. Extremely tasty with good ingredients used and a very helpful team, extremely responsive on Instagram and Emails. Jordan the owner/CEO seems to get a bit of flack on her but he’s always been a very stand up guy when I’ve met him in Diets2Go and always does his best to help.

I will be re ordering once there’s a tool in place to just order and cancel when you want.

Fresh, healthy, nourishing, and high protein, really enjoyed the satay chicken and the piri piri chicken, you could really taste the meat quality which is so rare is many meal prep companies. Would use again!!

This is by far the best meal prep service. Not only are there some great meal choices, the quality, freshness and flavours are exceptional! The service was superb, we used them for an event recently and everyone raved about the food, best ever!

I would highly recommend Bozu as top of the class!

Fresh. Healthy. And seriously flavoursome. I’d recommend to anyone who is looking for ease & convenience without sacrificing on quality & variety.

Top draw food!

AMAZING food, quality and service. A meal prep company that ticks all the boxes.

Super delicious, fresh and quality food…would highly recommend!

They have various types of dishes that are delicious. I would recommend it especially if you don’t have the time and prefer a healthier option.

Highly recommend, found myself eating basic meal deals everyday for work then tried bozu and never looked back.

Great experience overall, I wanted some advice on what foods would best suit my taste and the staff were very knowledgable and helpful and I was able to make an informed choice. I enjoyed the meals and could tell they were freshly prepared. Everything was flavourful and well cooked and I had a great overall experience and I wouldn’t hesitate to recommend Bozu to anyone looking for fresh high quality and convinient meals.

Great meal selection and the meals taste really good. Very accommodating in terms of service delivery.

Having owned my own meal prep company I know how hard it is to get healthy food right when it comes to delivering nationwide but keeping it fresh.

I’ve tried a lot of meal prep services, but bozu stands out! Their meals are not only delicious but also perfectly portioned with all the macros and calories counted—making it effortless to stay on track with my nutrition goals. The variety is great, offering high-protein, balanced meals that don’t feel like “diet food” at all.

What I love most is the quality of ingredients and the fact that the meals actually taste homemade, not bland or artificial. Whether you’re looking to lose weight, build muscle, or just eat healthier without the hassle of cooking, this service is a game-changer.

Highly recommend it to anyone who values both taste and nutrition!

I initially left a 1 star review with Bozu as I had a payment issue with where they had taken my money from me even though I had cancelled already. Turns out it was a mistake, I got an actual phonecall from Jordan, the Director, he apologised, refunded the money same day and did his best to make things right.
In a world where it is harder and harder to speak to companies directly, he took time out of his day to look after a customer. ( i had been using them for 6 weeks.) Although it is harder to cancel with them than some other companies, he did also mention they are trying to make that process more user friendly too.

With regard to the food, all the dishes have always been great (I've tried all the other meal prep companies and Bozu are some of, if not the best tasting). I even recommended a friend of mine to try them too as I was impressed with the quality.

Big up to Bozu for actually trying to look after their customers.

Amazing meals the taste is out of this world so many good flavours on each healthy meal thank you
Sharon

Food is 10/10
Food is 10/10, customer service is also 10/10, rare a business will pick up the phone to you in todays world of AI to get questions resolved but Bozu will especially Jordan!

I have used most of the well know meal prep companies and Bozu food is by far the best for taste, freshness and menu rotation.

I was suprised to see the negative reviews about cancellations and payments, having run a subscription based business previously these negative comments are usually from customers who cancel/pause outside of the stated T&C’s and expect a refund for kicking off so don’t listen to them!

I would prefer a more easily flexed subscription portal/app apposed to having to email to change meal numbers and deliveries but I’m sure Bozu will release something to address this in the future.

Absolutely awful. Customer service is non existent. They are rude and repetitive and ignored both a pause and a cancel request and are continuing to take money from my bank!! This has been reported to my bank and I would avoid this company like the plague. Food is below average for the price. ITS A SCAM AND IMPOSSIBLE TO CANCEL!!! Avoid!

Edit

Don’t believe their response below. They have taken £81 from my bank last week despite a pause being accepted and told me they would take payment again this week. I had to put a stop on the payment through my bank.

Very happy with this service. Plenty of choice. Hassle free delivery and all emails replied too promptly. Would definitely recommend .