These pies are genuinely excellent - and that's from a fussy Yorkshireman living "down south" and missing the taste of home. I bought my Dad 2x Meat and Potato, 2x Cheese and Onion and 2x Steak Puddi... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Im a 70 year old Lancastrian exiled in Scotland for the last 8 years been all over Scotland looking for a good old fashioned Meat & Potato pie sadly I failed...so in desperation I thought id ve... Näytä lisää
Yritys on vastannut
Yes they arrived in good condition but have try any yet but reorder after last time excellent pies.
Yritys on vastannut
This company has to be one of the best i have ever dealt with. My communication with them was first class (i forgot which date i requested for delivery) They were lovely and understanding and asked if... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Bowen Pies, we're passionate about making award-winning homemade pies using only the finest ingredients. Based in Chorley, Lancashire, Bowen Bakeries Ltd has been delighting taste buds since 1994. What began in a butcher's shop has grown into a renowned bakery offering mouth-watering pies and puddings. Our pies are not just tasty—they're award-winning! Each one is individually made according to our secret recipes, some of which have been cherished for over 30 years.
Yhteystiedot
Unit 5/6, Botany Brow, PR6 0JN, Chorley, Yhdistynyt kuningaskunta
- 01257 480 427
- support@bowenpies.co.uk
- bowenpies.co.uk
4,6
Erinomainen
303 arvostelua
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Vastaus yritykseltä Bowen Pies
We appreciate the great review, thank you. So pleased that you enjoyed your pies. Looking forward to baking for you again!
Lana,
Bowen Pies
The steak pies are the best I’ve…
The steak pies are the best I’ve tasted… not one piece of grizzle which I hate!!
Thanks
Bernie Dobson
3. joulukuuta 2024
Vastaus yritykseltä Bowen Pies
Thank you for the lovely review. We’re thrilled that our Chunky Steak Pies are the best you've tasted. We hope to bake for you again soon!
Lana,
Bowen Pies
Delivery took over 48 hours and pies…
Delivery took over 48 hours and pies were warm to touch on arrival. Bit disappointing because Bowen's pies are very good but they seem to continuously have problems with their online orders and deliveries. This is the 3rd order (out of 4) in 12 months that has either arrived a day late or hasn't even been dispatched. If their cherry pie wasn't my wife's absolute favourite then we would've given up on them already.
3. joulukuuta 2024
Vastaus yritykseltä Bowen Pies
Thank you for taking the time to leave us your feedback, Jordan, and we’re genuinely sorry to hear about the issues you’ve experienced with your recent orders. We completely understand how frustrating it must be when deliveries don’t meet expectations - especially when it’s something as special as your wife’s favourite cherry pie.
We pack all of our pies in specially designed insulated boxes to keep them fresh, even during delays, but we know that doesn’t take away the disappointment of a late delivery. Unfortunately, the timing of your order coincided with peak periods where couriers are often overwhelmed, but we’re continuously working to improve our processes to prevent this from happening again.
As we mentioned when we spoke, the delay was unfortunately out of our hands, and we agreed that a full refund was the best way to resolve the situation.
Your loyalty means a lot to us, and we’re genuinely sorry this experience fell short of expectations. If you ever decide to give us another try, we’d love the opportunity to ensure everything goes perfectly.
Lana,
Bowen Pies
Delivery delayed beyond anything like…
Delivery delayed beyond anything like acceptable
Bowens refused to offer me a replacement free of charge bearing in mind the products only have 5 days shelf life - it would have taken at last 7 !!!
Poor customer service
Won’t buy again from them
3. joulukuuta 2024
Vastaus yritykseltä Bowen Pies
Hi Andrew,
We’re really sorry to hear you feel this way. As your order was placed during the Black Friday period, couriers were handling an unusually high volume of deliveries, which unfortunately caused delays beyond our control.
Customer safety is always our top priority, and as our pies are perishable, we couldn’t risk them being consumed after such a delay. This was as disappointing for us as it was for you, as we never want to let our customers down.
To address the issue, we reached out with an apology and offered a replacement along with a 25% refund or a full refund option. Unfortunately, as a small family business, we couldn’t meet your expectations of a full refund, a free resend of your pie order plus additional cash compensation. Of course, we have given your full refund straight away upon decline of our original offer.
While we completely understand your frustration, we believe we handled the situation with sincerity and tried to resolve it in the best way possible.
We’re sorry we couldn’t meet your expectations on this occasion, and we wish you all the best.
Lana,
Bowen Pies
Delivered on time.Fantastic pies.
3. joulukuuta 2024
Vastaus yritykseltä Bowen Pies
Thanks for the great review, Sharon! We’re so glad your pies arrived on time and hit the spot. Fantastic pies are what we’re all about! Looking forward to your next order.
Lana,
Bowen Pies
Pies
Good communication and customer service. I've not tried them yet as I'm saving them for Christmas.
2. joulukuuta 2024
Vastaus yritykseltä Bowen Pies
Thanks, Lottie! We're glad to hear the service has been spot on. Hope the pies make your Christmas extra special - let us know what you think after you've tucked in!
Lana,
Bowen Pies
Great products from a great company…
Great products from a great company Best pork pies I've tasted
27. marraskuuta 2024
Vastaus yritykseltä Bowen Pies
Thanks for the great review, Kevin. Hearing that our pork pies are the best you’ve tasted has made our day!
Lana,
Bowen Pies
Delivered on best day for me meaning…
Delivered on best day for me meaning all pies are fresh.
25. marraskuuta 2024
Vastaus yritykseltä Bowen Pies
Thanks Martin, we appreciate the review. Getting fresh pies to you on a day that suits you is what we’re all about - glad we nailed it. Enjoy!
Lana,
Bowen Pies
Been to Bowen pies for the first time…
Been to Bowen pies for the first time today. I’m a Wiganer so I’m a pie connoisseur. I had an award winning steak pie and a pork pie. They are very good pies, best I’ve had. Pastry was very good and the meat was the highest quality. You can pick them up and eat them with out the risk of falling apart. I recommend to everyone.
23. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bowen Pies
Thanks for the glowing review, Adrian! Coming from a Wiganer and self-proclaimed pie connoisseur, that means a lot to us. We’re thrilled you enjoyed the steak pie and pork pie. Thanks for recommending us, and we hope to see you again soon.
Lana,
Bowen Pies
Bowens Delivery Van
Bowens pies have a delivery service in our industrial area. Food is always of a good standard, but even better is the service. Julie & Carla go above and beyond to make sure we are well fed. Food 4 Paws Team
22. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bowen Pies
Thanks, Adam! We’re so pleased to hear you’re enjoying the pies and service from one of our food vans. Julie and Carla are great and it’s lovely to know they’re keeping the Food 4 Paws team well fed. We’ll be sure to pass on your kind words to them. Thanks for your support and we look forward to serving you again soon!
Lana,
Bowen Pies
Vastaus yritykseltä Bowen Pies
Cheers, David! Quick delivery and well filled pies are what we’re all about. Glad we ticked the boxes for you and thanks for your support!
Lana,
Bowen Pies
Absolutely Delicious
First time ordering from Bowen Pies. Will certainly not be my last order from them. The pies are delicious and actually contain chunks of meat unlike the standard supermarket pies!!
Will also be recommending Bowen Pies to my family and friends.
14. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bowen Pies
Thank you, Alan! We’re chuffed to bits to hear you enjoyed your first order. Big thanks for spreading the word to your family and friends. We’ll have the oven ready for your next order!
Lana,
Bowen Pies
The Best
Pork pies and sausage rolls are outstanding, my fav is still meat & potato. … never had one better. Next order incoming
31. lokakuuta 2024
Vastaus yritykseltä Bowen Pies
Thanks for the great review, Harry. Can't go wrong with a classic Meat & Potato Pie, right? Looking forward to baking up your next round of pies!
Lana,
Bowen Pies
Heavenly variety of vegetarian pies
Heavenly variety of vegetarian pies. Outstanding pastry, mmmmmm
Excellently (but not environmentally friendly) packaging
30. lokakuuta 2024
Vastaus yritykseltä Bowen Pies
Thank you for the kind words about our veggie pies! We’re so glad you enjoyed them. Most of our packaging is already recyclable, and we’re actively exploring ways to make it even more eco-friendly. We appreciate the feedback and are always looking to improve where we can!
Lana,
Bowen Pies
Vastaus yritykseltä Bowen Pies
Thanks for the 5 stars, Colin! Quality food and top service are what we aim for - so glad we hit the mark for you!
Lana,
Bowen Pies
Bowens Pies are simply the best.
Bowens Pies are simply the best, as an ex chef I know value for money and quality. I'd definitely recommend them and it's so easy to order and you can ask for a day to be delivered to suit you.
29. lokakuuta 2024
Vastaus yritykseltä Bowen Pies
Thank you, Garry! We’re delighted to hear that our pies get the stamp of approval from an ex chef. Great to know you found the quality and ordering process spot on.
Lana,
Bowen Pies
The Taste is very good pies are packed…
The Taste is very good pies are packed very well will definitely be getting some more Cheese &onion is my favourite Thanks David
15. lokakuuta 2024
Vastaus yritykseltä Bowen Pies
Thanks for the fantastic review, David! We're thrilled to hear you’re loving the pies, especially the Cheese & Onion. Thanks for noticing the care we put into packing too. Looking forward to baking more for you soon
Lana,
Bowen Pies
Very tasty and good size
14. lokakuuta 2024
Vastaus yritykseltä Bowen Pies
We're so glad to hear you enjoyed both the taste and the size of our pies! Thanks for sharing your feedback, and we hope to bake for you again soon.
Lana,
Bowen Pies
Great pies but should have been…
Great pies but should have been delivered on wednesday but didnt get them till thursday
4. lokakuuta 2024
Vastaus yritykseltä Bowen Pies
Thanks for the review, Robin! Apologies for the delay in delivery, but we're glad the pies were worth the wait. We appreciate your patience on this occasion.
Lana,
Bowen Pies
for the price the pies were small
4. lokakuuta 2024
Vastaus yritykseltä Bowen Pies
Thank you for your feedback, Steve. We’re sorry to hear you found the pies smaller than expected. We aim to provide high-quality, handmade pies using the finest ingredients, and we believe our portion sizes are a good balance between size and substance. However, we do appreciate your thoughts and will definitely take them into consideration. Your satisfaction is important to us, and we hope you'll give us another try in the future.
Lana,
Bowen Pies
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