BHP - Bournemouth High Performance Arvostelua 93

Recently bought a beautiful bmw m2. Traveled 3 hours to view and I can say I was really impressed. Nice little dealership with some lovely cars. The car was exactly as described if not better!
Spoke to Brad over the phone prior to viewing and also dealt with him on the day. Cannot thank him enough for making the whole sale seamless and easy. Very Informative and friendly, did not feel pressured to buy a was just left alone to view the car before and after the test drive.

Delivery company they use were really easy to deal with and fairly priced. As of yet no issues at all with the car. Very happy

Excellent experience with the team at BHP thank you for being so professional and accommodating throughout my journey purchasing my dream car. Would strongly recommend.

Fantastic experience. Thank you

I'm really happy with my new electric car from BHP which is in fantastic condition. I had a very smooth experience buying it.

I am writing to formally express my sincere appreciation for the outstanding service I received during the recent purchase of my BMW X3 M40D through your dealership.

From the initial inquiry to the final handover, every aspect of the process was conducted with the highest level of professionalism, efficiency, and courtesy. Your team demonstrated exceptional expertise and dedication, making the entire experience both seamless and enjoyable.

I would particularly like to commend Brad for his exemplary support and meticulous attention to detail throughout the transaction. His commitment to customer satisfaction was evident and greatly appreciated.

The after-sales team lead by Danny attended to minor snags to the vehicle, all of which were addressed promptly and without hesitation — a testament to your team's integrity and responsiveness.

It is rare to encounter such a high standard of service, and I will gladly recommend Bournemouth High Performance to others seeking a similarly positive experience.

Thank you once again for your exceptional service, hope to see you in the future.

Kind regards
Captain Mark Rowden

I travelled from Cardiff today to consider buying an X-Type Jaggg.
I was NOT disappointed in the least. The car was EXACTLY as described and was detailed to within an inch of its exhaust pipe.
I was greeted and treated exactly as any customer has a right to expect.... A very professional company in every way, and which I highly recommend ‼️.

Great service. Brad was really helpful throughout, from initial enquiry to booking an appointment and purchase.
Happy to recommend.

Excellent Service from Brad and Matt. Delivery was also excellent. My wife loves the 3008. Will not hesitate to recommend BHP.

Very efficient service.
Delivery time as per agreement.
Really happy with service.
Thanks Brad and Mathew!

I bought a car from Bournemouth High Performance in March 2024 and was completely misled about the finance. I was never shown the full cost of borrowing, the £8,900+ in interest, or the £13,546 balloon payment until after I signed and asked questions. The dealership invoice had no mention of finance details, and key costs were never explained.

After I raised a formal complaint, I received a phone call from the dealership where they claimed they “didn’t have access to the finance figures at the time” due to confidentiality — yet they still arranged the sale. That alone should be enough to raise alarm bells.

I also received the car with illegal tyres — which they only agreed to fix after I pointed it out. My children were in that car. How is that acceptable?

Since leaving an honest review, I’ve been repeatedly harassed by the company, receiving aggressive and threatening emails including one which bizarrely referenced “my plants” in an apparent attempt to intimidate me. It was completely unprofessional and disturbing. No customer should be treated like this.

I’ve raised this case with the finance company and the Financial Ombudsman. I don’t want compensation I just want the car returned, the finance cancelled, and to move on from this appalling situation.

If you’re considering buying from this dealership especially on finance be extremely careful. Ask to see everything in writing and do not rely on what they tell you verbally.

Just bought a car off of BHP garage, they gave a great service and so helpful and accommodating to everything I needed and asked for, brilliant service, couldn’t recommend more!!!

Alex and Tom are live savers, I burst a tyre and even though they weren't open they bought out the tools and helped me get a new tyre on the car. Thanks guys - highly recommended.

10/10 service from Brad at BHP. Nothing too much trouble and went massively above and beyond to get me in the car as smoothly as possible. Great dealership would definitely recommend✅

Transparent simple way to buy a car. First class service.

Sales process went through smoothly, was all explained well and a good service

I recently purchased a car from Bournemouth High Performance, expecting a high standard based on their name. Unfortunately, my experience was far from satisfactory. Shortly after taking the car home, I noticed significant bodywork issues, including paint peeling off.

When I raised my concerns with the dealership, I was met with a complete lack of support. Rather than addressing the issue or offering any form of resolution, they were dismissive and unhelpful. Given the price and supposed quality of the vehicle, I expected far better customer service and integrity in their sales process.

If you’re considering buying from Bournemouth High Performance, I strongly advise you to proceed with caution. My experience has been disappointing, and I wouldn’t recommend them to anyone looking for a trustworthy and reliable dealership.

A week in to ownership of the Mustang supplied by BHP couldn’t be happier. The whole buying experience was perfect due to the ability of staff at BHP. No pressure no hurrying you during the viewing or test drive and most a great cup of tea. Would highly recommend BHP

Utterly disappointed with this garage and the after sales. Remotely signed all paperwork and was given the details through WhatsApp. Signed the agreement then went to collect. On arrival the vehicle was significantly damaged however due to driving over two hours and already signed a financial agreement we agreed to take £400 off the vehicle. We took it home and then the cab started filling with smoke. This was due to a pipe that had burst - at this point I couldn’t fault how promptly the vehicle was collected however one of the owners asked me if I was sure it was smoke and not condensation. Quite clearly I could tell the difference. This was fixed with some extra miles on the clock as (aftersales) had stated he would be ‘extensively test driving’ which is ok. In an ideal world this wouldn’t happen but we had no choice.

Since it returning home I used it for a very short journey due to my children being unwell and noticed oil residue on my driveway. I let BHP no and thought that i would look at the history - previous MOT’s have constant oil leaks.

I contacted BHP they were shut at it was a weekend and contacted ‘ the driver’ he cannot be named as request of BHP who collected it previously. He advised me to use the vehicle and check the oil but I have decided not too incase of any damages this may cause. He offered to bring me a smart car which is very kind however I have a disabled daughter and 3 small children which are unable to be left home alone meaning I couldn’t physically use it.

I heard nothing from BHP but sent in a letter via WhatsApp as I had no contact email. I was told to send it via email and at this point had trouble sending due to signal so asked if the sales man could forward it to be told he can’t and I need to do so.

Back and forth responses, very rude at points. I have no faith in the vehicle so asked for a replacement or rejection to which they won’t answer. Apparently I refused for the vehicle to be picked up - not true and apparently I refused the courtesy car - I didn’t refuse I just said I’m sorry it doesn’t have 5 seats so I wouldn’t be able too. I am very sorry BHP that my daughter is disabled !!!
(Aftersales) is now on holiday - he has told me to contact the finance company direct as apparently they can’t do this.

This has already been logged as a complaint with them and they advised me to let the dealership no what I would like as a resolution, in an ideal world a good truck that doesn’t break down twice in two weeks and has an extra owner on ( which they forgot to mention ) check your paperwork!

At this point I am looking to reject and they have left me in a vulnerable position. I can’t transport my daughter to her educational setting or my three little boys and they have made minimal attempt to help.

I bought this with 3 previous owners as sent via WhatsApp, it has 4 and apparently that’s what they mean when the current log book is in front of them …. Very confusing none the less 3 owners stated and 4 on the v5 so this was not correct.

My credit file is now a shambles and I am unable obtain another vehicle until this repairs itself and quite clearly BHP aren’t bothered by this either. This is due to them not accepting the rejection, then accepting then withdrawing.

Pictures attached of correspondence , the response is hostile. Even the after sales email has a pre written email response with how they will handle your complaint / any issues regarding breakdowns etc.

Very good service
Excellent cars

First time I have bought a vehicle remotely and as I live more than 200 miles away from BHP I was quite nervous. Brad made the whole process easy and comfortable for me. The car was exactly as described and Brad answered any questions I had quickly any accurately. From my experience I would happily recommend BHP to anyone looking for a quality service from a very professional business