Bound Apparel Arvostelua 288

I ordered the mocha brown ultimate zippy and mocha brown ultimate track pants and unfortunately when the zippy came there was a slight mark on it so I emailed Bound Apparel and Ruby got back to me within a few hours. She was so helpful and she managed to get me another zippy as a replacement within the day even though they were sold out as she knew this was a Christmas gift. Ruby really went above and beyond for me and I couldn’t be happier with the customer service provided, would highly recommend.

Such a lovely company to deal with ! I had a lovely girl called Ruby helping me she was very helpful at getting an issue sorted very quick. There products are such good quality I would highly recommend 🥰

Dealing with Bound Apparel was so easy, I ordered two track bottoms instead of a top and bottom, they were extremely helpful, especially Ruby who answered my emails as quick as possible and such a nice person to deal with
I returned the bottoms and they sent the top with no delay
I will definitely order from here again
Thanks again Ruby 😊

My overall experience with Bound Apparel was excellent especially because of Ruby, she has excellent customer service and is an absolute credit to your team. Well done on a very good job and will highly recommend using this company.

Hi guys I have to commend management on having Ruby as part of their team, I enquirer about a tracksuit I couldn't get on line and Ruby sorted it for me she is just a pleasure to deal with very polite even emailing while she was off to make sure I was reassured that the items would come. Thank you Ruby for taking ur time to provide excellent customer care Happy Christmas to you all from a very happy customer who will buy again 😊

Dealing with Ruby in Customer was so Pleasant she could not have done any more for me. She really goes above and beyond and I will definitely be buying again just because of her.

I bought new leggings and within a few weeks some of the letters were coming off the logo. I emailed the customer service team out of concern. And Ruby sent me a replacement immediately and recommended I wash the leggings at a lower temperature. Great customer service and Ruby was lovely.

I dealt with Ruby in Bound Apparel and have never come across such efficient and friendly customer service! Ruby went above and beyond to help me get a Christmas present sorted, both my daughters are huge Bound fans so definitely will continue buying.

Amy

Along with having such lovely clothing pieces Bound Apparel has such a great customer service team. When having issues with sizes and returns Ruby was an amazing help, responding to all my emails quickly and answering all the questions I had without any problems. Overall a really lovely brand with great customer service!

Ruby from Bound is an absolute pleasure to deal with, if you need any further information as regards to sizes Ruby will reply promptly.
Delighted with my tracksuit purchases.

I can’t recommend Bound Apparels products enough! The fit is incredible and the quality is amazing, and on top of that the customer service is fantastic. The shipping and processing of orders is so incredibly quick, and the girls are so helpful. In particular Ruby was so helpful and understanding. It’s so great to see Irish girls doing so well, and I can definitely see why!

Great quality hoodie, arrived so quickly...and when I wanted to arrange an exchange, Ruby couldnt have been more helpful!

Really nice design and comfortable to wear. I was just surprised to see the label lists 53% cotton / 47% polyester, as the website only mentions “luxurious, high-quality materials” and doesn’t list the fibre content. At this price point, I think including the exact materials would really help future buyers. (For reference I have the navy track pants and navy zip up and the label is the same).

Clothes are just wonderful. They feel like wearing a duvet!! Also, received delivery very quickly which was wonderful as I had to send it away as a Christmas gift.

I absolutely love the flares I bought — the quality is amazing, and they’re so comfortable and flattering! I also had a quick query about the leggings and spoke to Ruby over email — she was so helpful, and quick to respond. Fantastic customer service and gorgeous products — I’ll definitely be ordering again!

I had washed my tracksuit and these stains appeared and I was able to email Ruby, she was so kind, helpful and understanding and sent me out a new tracksuit once I sent my one back. 10/10 reccomend. The girls do such a brilliant company 🩷

Wonderful service from start to finish, delivered within 2 days. Clothes are amazing

Leggings are so comfy but the hoodie isn’t as good quality as I expected for the price

Always love my Bound goodies!!
Never doubt to get amazing quality products every time

Ruby is an absolute pleasure to deal with! The only place that you would get this kind of efficient and personal customer service, no matter the issue your order!

Will definitely be ordering from the girlies again, so happy to support such an amazing small Irish business xx

Keep up the brilliant work girls

I had an issue with a tracksuit I ordered, and the customer service couldn’t have been better. Ruby responded to my emails quickly and resolved the problem without any hassle. It’s rare to come across such professional and friendly support.
Thank you for the positive experience.