The Bottled Baking Co Arvostelua 

235
•
TrustScore 4.5/5 tähteä

4,3

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Previously bought from the bottled baking company , for gifts for other people. This time I bought for myself. I have limited mobility and find these half made kits super useful and the bakes are ver... Näytä lisää

Saanut 1/5 tähteä

Brought as a gift as advertised next day delivery as standard. Ordered om Sunday expecting delivery on Tuesday and still nothing. Don't advertise next day delivery on a banner on your website if thi... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Olivia was brilliant throughout the process from initial enquiry through to delivery, prompt responses, clear comms.

Saanut 5/5 tähteä

The Bottled Baking Co’s cakes are great and I appreciate the company’s environment approach. Not only do I enjoy their produce but so do friends. My children give the bottled cake mixtures as birthday... Näytä lisää

Yrityksen tiedot

  1. Lahjatavaraliike

Yrityksen kirjoittama

We create a delicious range of home baking mixes, contained in reusable glass bottles.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

235 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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4,3

Kaikki arvostelut

(235)

17 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great idea

Bought as Xmas presents so not used them yet. The parcel was quick to arrive and well wrapped. A link to the recipe was emailed earlier, this means you can make sure you have the extra ingredients needed, and can start baking straight away if you wanted to. The recipe is also attached to the bottle and are simple enough for a child to follow. Customer services were excellent when I had a little problem, sorted it immediately. Will certainly be using them again.

2. syyskuuta 2024
Saanut 3/5 tähteä

Finally sorted my incomplete delivery

I ordered 5 cake/ cookie bottles and only 1 arrived. It took a lot of chasing to get the complete order. However once they were 'on the case' they dealt with it and even gave me a refund for the disruption.

27. elokuuta 2024
Saanut 5/5 tähteä

Everything you need in 1 bottle

Fast delivery, clear instructions. Takes the hassle out of buying all the ingredients, everything you need in one bottle.
Hopefully the dog is going to lovehsi birthday cake x

24. kesäkuuta 2024
Saanut 4/5 tähteä

Great idea and products

I have purchased a few Bottled Baking Co products from other retailers however they only have a small selection to it. The ones I tried I loved the idea and the quality of the products.

So I did add a few of the products that I couldn't get from the other retailers into my cart (signed in) but "abandoned" the cart due to the delivery cost to Northern Ireland. I did get an email from them and I explained why I abandoned the cart and they took the time to explain why and I understood where they were coming from. Responses to my emails were really quick.

After another week or so and adding more products to my cart I placed the order.
It did arrive sooner than expected (but think the weekend helped). The bottles were really well packed.
I did have to reach out to them about two main issues to the products I received. I did send them photos as required etc. However there was silence. So being concerned that the attachments could have been the cause I emailed a follow up twice (without attachments) after a few days and there was nothing.
I did use here to give them a 1 star in the hope that they would be able to see it and response to me. I don't know if it was that or my emails did appear but they did reply to me saying that they were looking into the issues.
Today (19 March) I did receive an email from them saying that they were replacing both of the products that I reported that had issues with.
Overall happy with the products and got there in the end with the communication (could be slow due to a small business/team so apart from being frustrated can't really hold that against them). :)
Would recommend it but if you are not on the mainland just place a large order to make the shipping worth it.

12. maaliskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic idea

Fantastic idea, my granddaughter is a keen baker & absolutely loved the UnBee-liveable Choco-honey cookie mix! Fabulous Unicorn cake bottled baking mix too. Cookies & cake were delicious! Brilliant service, well packaged & arrived on time. Highly recommend.

15. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Always a hit

I have purchased loads of these for nephews, nieces and cousins this year. They’re always a hit!

24. marraskuuta 2023
The Bottled Baking Co-logo

Vastaus yritykseltä The Bottled Baking Co

Yay thank you!

Saanut 5/5 tähteä

Great customer service

Great customer service. Items came well packaged but had packets instead of bottles on the cookies I emailed to say showing what I had received and received email back apologised for mistake and would send the bottles out. I received them the next day haven’t made them yet as for dog’s Christmas presents.
Thankyou

24. marraskuuta 2023
The Bottled Baking Co-logo

Vastaus yritykseltä The Bottled Baking Co

Ah sorry about the mix up here, I'm glad we managed to get it all sorted for you though.

Saanut 5/5 tähteä

Highly recommended.

Good quality products and excellent customer service. There was a minor problem with my order which was put right (beyond my expectations) straight away.

24. marraskuuta 2023
The Bottled Baking Co-logo

Vastaus yritykseltä The Bottled Baking Co

Ah fabulous, thank you Maureen. Hope you enjoyed the items too.

Saanut 2/5 tähteä

Out of date products received

Two items received out of best before date. Having to return for refund.

24. marraskuuta 2023
The Bottled Baking Co-logo

Vastaus yritykseltä The Bottled Baking Co

Hello,

Having looked at your order I can see three of the items you ordered were from the sale area of the website and they are not only described on the product page as being either shaken up, melted or past their BBE, the price of these was reduced to reflect that.

It is in bold on the product page at the top of the page, so should be the first thing that is seen when viewing the product.

We only sell items past their BBE on the rare occasion we have stock like this, and we do it to prevent food waste when the items are still consumable.

As soon as they arrive back with us, we'll get a full refund applied to your account :)

Saanut 1/5 tähteä

Out of date items not clearly advertised

Very dissatisfied with products 6 months out of date being sent (they were meant to be gifts). Have to return at own expense. Whilst it was noted in small print not clear enough in my view otherwise would never have purchased.

24. marraskuuta 2023
The Bottled Baking Co-logo

Vastaus yritykseltä The Bottled Baking Co

Hello, Sorry to hear of your problem here. I've looked at your order and you did indeed order from the sale section on the website where the images show products that are shaken up/messy looking (vs the crisp imagery on the rest of the website). All three items you ordered were from that section and the price paid reflected that. The small print you reference is actually in BOLD at the top of each page, so it should be the first thing you see.

The products are described as either shaken, melted or past their BBE. The reason we sell these off cheap is to prevent food waste.

As we're a small business, we can't cover the cost of shipping returns where the products dispatched were as described online.

If we make an error, of course we'll get that rectified (and we do 100% of the time, even when the couriers smash parcels and don't pay us for their error, we suck it up and pay the cost of replacements as that is great customer service).

As soon as the items arrive back with us we'll get this refunded in full for you.

Saanut 1/5 tähteä

Brought as a gift as advertised next…

Brought as a gift as advertised next day delivery as standard. Ordered om Sunday expecting delivery on Tuesday and still nothing. Don't advertise next day delivery on a banner on your website if this cannot be fulfilled. False advertising at its finest, will not recommended this company as now have a late arriving present if it ever arrives.

Edited to say tracking states was received by dx delivery today so was clearly not sent on Tuesday as advised. Avoid this company.

26. marraskuuta 2023
Oma-aloitteinen arvostelu
The Bottled Baking Co-logo

Vastaus yritykseltä The Bottled Baking Co

Hi Lucy,

As discussed via email. We offer a next day delivery service as standard through our courier DX. As stated online, this is not a guaranteed service.

We do cover the majority of the actual shipping cost (or all of it when £35+ is spent), we are a small business, not Amazon, so don’t get bargain shipping rates or have the ability to cover all the costs by making a loss on orders.

As you’re possibly aware from socials, we’ve had our busiest ever weekend as part of the Black Friday promotion (for which you managed to be part of, thank you). Meaning we’ve hundreds and hundreds of orders to dispatch.

We are a team of 5. So this is taking time to catch up on.

Your parcel was dispatched on Tuesday (one day later than it should have been). And is with the courier.

Now, all couriers are experiencing their busiest week too! Causing delays in their network. You do have the tracking link in the auto emails we send when a parcel is dispatched and in Kirsty’s emails she’s sent to you too.

I do understand it’s frustrating. But we have been totally open and honest with you when you’ve been in touch, giving you as many updates as possible, even replying on evenings when I’m at home rather than just in working hours.

Hopefully you love the products (which is what we’d like a review on rather than the couriers service) when they do arrive and can enjoy them.

Thanks
Greg
Founder

Edited in reply to Lucy’s edit: it was dispatched Tuesday. Our system clearly shows this. It appears DX scanned this on to their system today despite it being collected on Tuesday.

Saanut 5/5 tähteä

Such a great idea

Just love the idea of baking presents for dogs . A lovely way to bake with your children too .
Great service , easy and delivery was quick . All round perfect !

25. lokakuuta 2023

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