Hi, as you know from the conversation we had yesterday, we have been chasing this order with the suppliers. We ordered it August 20th and have kept you informed and apologised for the delay. It was always stated that it would take 2-3 working days however we accept that it has actually been 5 working days today since placing the order.
Unfortunately, as explained, the supplier not delivering is not 'an excuse' and actually IS 'someone else's fault'. We cannot control the suppliers when they don't deliver what they say they will.
Ironically it has arrived this morning.
In terms of a 'cash cow' - we would have 'made' a total sum of £15 on this prescription (now a loss as you no longer require it due to circumstances outside of either your or our control).
Out of this we need to pay rent, utilities, staff etc.......
'Cash cow' may very well be true of other dispensaries, but absolutely not of ours.
We strive to keep costs down for patients but again, cannot control when suppliers don't hold up their end.
As previously said, we are very sorry for the delay and if you still need the prescription fulfilling we can post that out to you today, :)