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BOSSU Arvostelua 120

•
TrustScore 3.5/5 tähteä

3,3

Puhelintarvikekauppa
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Kirjoita arvostelu

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

BOSSU is such a dirty company. What a scam this company is and their customer service has definitely dropped off. They just take money from customer but don't give right product.

Saanut 5/5 tähteä

Very easy to navigate online with super quick delivery, it arrived next working day with dpd. very condition, vr headset looked like new. Lovely 2nd Oculus. Very good communication with updates. Thank... Näytä lisää

Saanut 1/5 tähteä

Be careful buying from this company. We bought a Xbox from them which has stopped working. We have attempted to contact Bossu as the Xbox is still under warranty but they are not coming back to us. We... Näytä lisää

Saanut 5/5 tähteä

I was a bit hesitant to buy a refurbished Series X, but I'm so glad I did. The console arrived in immaculate condition and functions just like a brand-new one. The packaging was secure, and the delive... Näytä lisää

Yrityksen tiedot

  1. Puhelintarvikekauppa

Yrityksen kirjoittama

The go-to online retailer for refurbished tech and personalised tech accessories. Whether you need to buy/sell game consoles(PlayStation/Xbox) or iPhones refurbished to a high standard, or premium customised phone cases for your iPhone, Samsung or Google Pixel, we have it all. We care about the environment, recycling techology is an intrinsic part of BOSSU's ethos, that's why we offer the best prices for your game consoles(PlayStation, Xbox, Nintendo) and iPhones

Yhteystiedot

3,3

Keskitasoinen

TrustScore 3.5/5 tähteä

120 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää
Saanut 1/5 tähteä

What a joke of a company

What a joke of a company ordered 2 weeks prior of when I needed something when the website stated will be delivered in 2/3 days 2 weeks down the line nothing tried to contact customer services twice and had no response also tried to use online chat they told me to email them which I said I had twice and they said that's all they could do. It is disgusting and unprofessional please be more accurate with delivery times after paying for faster delivery and not receiving it at all is a joke! I want to be refunded in full after this experience. Just awful.

8. elokuuta 2024
Oma-aloitteinen arvostelu
BOSSU-logo

Vastaus yritykseltä BOSSU

Dear Ally,

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced with your order. We completely understand your frustration regarding the delayed delivery, and we regret that this issue occurred.

As you mentioned, there was indeed a delay due to an unforeseen logistics issue with our courier, Royal Mail. This is not the level of service we strive to provide, and we are sorry that this impacted your experience with us. We did our best to rectify the situation by providing a free return label and ensuring the item was eventually delivered to you.

We understand that waiting longer than expected is disappointing, especially when you paid for expedited delivery. Please know that we take these concerns seriously and have since reviewed our processes with Royal Mail to prevent such issues from happening in the future.

Regarding your request for a refund, it’s important to note that your item was successfully delivered and received, as confirmed by the courier. We have also noted that a chargeback attempt was made, which was unfortunately rejected due to this proof of delivery. While we understand your dissatisfaction, we believe we have done everything within our power to resolve the matter, including offering a free return for your convenience.

We always aim to be transparent and fair in our dealings, and we regret that this situation has left you feeling otherwise. Should you still wish to return the item, we remain open to assisting you with this process. Your satisfaction is important to us, and we would like the opportunity to regain your trust.

We apologize once again for the inconvenience you faced and thank you for your understanding as we continue to improve our service.Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced with your order. We completely understand your frustration regarding the delayed delivery, and we regret that this issue occurred.

As you mentioned, there was indeed a delay due to an unforeseen logistics issue with our courier, Royal Mail. This is not the level of service we strive to provide, and we are sorry that this impacted your experience with us. We did our best to rectify the situation by providing a free return label and ensuring the item was eventually delivered to you.

We understand that waiting longer than expected is disappointing, especially when you paid for expedited delivery. Please know that we take these concerns seriously and have since reviewed our processes with Royal Mail to prevent such issues from happening in the future.

Regarding your request for a refund, it’s important to note that your item was successfully delivered and received, as confirmed by the courier. We have also noted that a chargeback attempt was made, which was unfortunately rejected due to this proof of delivery. While we understand your dissatisfaction, we believe we have done everything within our power to resolve the matter, including offering a free return for your convenience.

We always aim to be transparent and fair in our dealings, and we regret that this situation has left you feeling otherwise. Should you still wish to return the item, we remain open to assisting you with this process. Your satisfaction is important to us, and we would like the opportunity to regain your trust.

We apologize once again for the inconvenience you faced and thank you for your understanding as we continue to improve our service.

Saanut 1/5 tähteä

Never use this company

We received a faulty PS5 and controller , which ruined our daughters birthday, been trying to contact them since for a full refund/return and their complaints policy with no reply.
I have asked for the grievance policy due to this and still no reply, unprofessional company do not use.

5. elokuuta 2024
Oma-aloitteinen arvostelu
BOSSU-logo

Vastaus yritykseltä BOSSU

Dear Bethany,

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you encountered with your recent purchase of the PS5 and controller. We understand how important it is for everything to go smoothly, especially when it's for a special occasion like your daughter's birthday.

Regarding your request for a grievance policy, please note that as this is a consumer purchase, such a policy does not typically apply. However, we take all customer concerns very seriously and are committed to resolving any issues to your satisfaction.

To address the situation with the PS5 and controller, we offered a free return so that we could inspect the items and process a refund or exchange as needed. Since we have not yet received the return, we want to ensure that there are no further barriers to you completing this process. If you still wish to return the items or need assistance with setting up or troubleshooting the console, we are here to help.

Please let us know how you would like to proceed, and we will do everything we can to resolve this matter promptly. Your satisfaction is our priority, and we are keen to turn this experience around for you.

Once again, we apologize for any distress caused, and we appreciate your understanding as we work to make things right.

Saanut 5/5 tähteä

I was a bit hesitant to buy a…

I was a bit hesitant to buy a refurbished Series X, but I'm so glad I did. The console arrived in immaculate condition and functions just like a brand-new one. The packaging was secure, and the delivery was timely. Their customer service is top-notch too. Will definitely shop here again for my gaming needs.

3. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Ps4 pro

Get a ps4 pro for my friend , had a delivery issue at beginning but customer service solved it quickly ,Good price, the product is amazing and my friend is happy with it!

17. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Good products

I brought a Switch which was as advertised. I had an issue with the delivery that went over days quoted however this was resolved by the customer service team

11. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Accidentally gave them the wrong…

Accidentally gave them the wrong address but their support was patient and resolved it.

18. maaliskuuta 2024
Oma-aloitteinen arvostelu
BOSSU-logo

Vastaus yritykseltä BOSSU

Thank you for your kind words, if you need anything else please feel free to reach out!

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