bookvault.app Arvostelua 

Hi I am a paying customer of bookvault and very disappointed over their treatment of me. I sent a support email request emails sto rectify an issue marked urgent another email on tuesday in April, raised another ticket and a few chasers since tuesday and up to a week still no response even though they promise a reply time of a day. This is the second time this has happened only that this time it's an expensive delay. I requested monthly payments back only to find out they are still taking money out of my account despite no service and having no response to my messages. When they did response it was completely not answering the questions

Having published about eight titles via BookVault (POD) and had no problems at all or at any stage I can't understand why the reviews on here are so negative. The titles have been for a number of my author clients and none have expressed any complaints about quality, binding, paper etc.

I've built a good relationship with staff and I feel that helps rather than treating the process as a faceless online transaction. They've offered good advice when I've asked questions and been flexible/helpful many times.

I have no hesitation in recommending them but many people think it's a simple process putting a book together (it's not!) and can be done by anyone. Some knowledge of the processes involved offers great advantages and I've been designing for about forty years and taking photos for over fifty - that's helped. I recall litho printing etc so cut my teeth in that era.

Thanks BookVault

I am a UK based self published author illustrator and the quality of Bookvault POD children’s books is unmatched. Originally I tried Amazon KDP print on demand but the paper and cover stock options were too flimsy , so unsuitable for children’s picture books, and the KDP price was also too high. Bookvault offers loads of trim sizes and stock options and I’ve been totally delighted with the printed book quality that I’ve received. Plus they do it at a really competitive price that works for me. The Bookvault author dashboard had some weird glitch going on with a book thumbnail that fed through to my POD paperback image on Amazon, but when I contacted support they’ve always come back to me within 48 hours, or you can schedule a video call. Thank you everyone at Bookvault!

I'm absolutely thrilled with the level of communication, professionalism and mastery provided by Bookvault!

As an author living in Europe, finding a paperback distributor for both the US and Europe was a huge challenge. Not only does Bookvault provide amazing service in both parts of the world, they do so flawlessly!

I ordered a copy of the first book I uploaded to see how it would look and I had accidentally chosen the wrong cover size. They printed it, took a photo and contacted me to let me know I had picked the incorrect size and told me what the correct size was!! I was floored with the amazing service! When I fixed the issue and got my book, it looked fantastic!!!!!

I recently had a different question and have been so happy with the expedited and helpful communication they provide!!!

I can't recommend Bookvault enough!!!

Following from my previous review, Bookvault have been in contact with me to assure me that they are genuine. I acknowledge that I may have been mistaken about them and I wish to change my review to positive.
I apologise for the misunderstanding and I am hopeful that I will be successful in getting my book printed by Bookvault.