CTAP AIRPORT PARKING BRISTOL
CTAP
Bristol Airport
I have nothing good to say about my experience with this company. It started 22/10/26 when I made the initial phone call to say I was 30 minutes away and was told not to go to the yard as there was no minibus to take us to Bristol Airport and that we should go to short stay car park where someone would come and meet us and take our car back to the yard, then demanded £35 as this was an upgrade to meet and greet. We had to pay and send a screen shot or we would have to just park without a reservation and have a very hefty bill at the end of our holiday. So we paid..,,, and waited nearly an hour for some one to take our car only just making our flight.
On return 29/10/27 we phoned again and was told 30 minutes, then 50 minutes and every time it was another 10 minutes. There were dozens of people waiting in freezing cold weather for over an hour to get cars back.
I am disabled and standing in the freezing cold at midnight was no joke.
When our car finally arrived it was in a dreadful state covered in mud inside and out all over the interior carpets passenger and driver’s side. it was really upsetting to see how this company did not take care of our car as promised. The driver just said it had been raining, that would have probably cleaned the car some but the mud was all over the carpets both passenger and driver’s side. I have taken photos. I will be contacting my credit card company to state that I have not received the service I paid for plus the extra monies that was demanded. It was a scam treatment from the onset
I had also been charged twice and still not received any refund as stated by a person called Sarah in an email that I would receive it 10 - 15 days. That was 28/09/26
Terrible do not use this company. I would give NO STARS
22/10/26 - 29/10/26