Booker Cash & Carry Arvostelua 194

Terrible customer service, rude person on phone very unhelpful, just wanted to have a go at you down the phone regarding an order I had to return due to covid19.
Coronavirua has caused havoc to the whole industry, don’t get angry with your customers when things don’t go your way, especially when it’s £10k a month worth of business going your way!!!

Booker Ipswich....very bad customer service...worse branch manager ever.....monopoly in Suffolk...sky high price for retailer and no one to listen to your complain..I put one star to write review..they even don't deserve one star....wrong person promoted as Manager...but they got best women staff and few boys good too...but the management is very poor...Hello Ipswich Booker.....They might come back as ..We are part of Tesco.....get......

The service is poor...hope they improve.......

11am non store holders are in. Staff friendly (except 1 thats rude). Avoid her. Watford branch. Quick and easy to shop and pay. Cant do enough for us. Big shout out to them.

Building a retail business requires building a good long term relationship with wholesalers and vice versa. Unfortunately Booker has missed this point in this pandemic and decided to reduce hours, close on Sunday and employ staff who seem need more training in how to deal with their clients . Compared to pareffets, which not only showed support but whose staff are very well organized and respectful . I’m not sure if retailers will forget this mishandling in the future. Time will tell.

After arriving at your store shortly after open, I went to enter. Observing social distancing rules, I remained over 2 meters away from the customer in front of me. I observed him scan his card at self serve, and pick up a scanner whilst having a pleasant conversation with the representative. Unfortunately, she did not extend this courtesy to me.

She immediately barked at me to stand outside in a distinctly unpleasant tone to the one which she had just been communicating in. I apologised and said that I was observing social distancing and wasn't aware they only had one person in the space at a time. I can only suspect that this comment made her take personal umbrage to me, so she decided to abuse the powers given to her to ensure customers and colleagues stay safe. She stopped me from self scanning, despite previous customer doing this without interruption and stated unless I was a catering company or care home I could not come in. As an events company who provides catering, I should have been allowed access to your store but was not. I tried to explain this to your staff member, but was cut off abruptly.

Due to the pandemic most of my business has been wiped out, like many small businesses, we have to diversify to keep income where we can. We are currently utilising our premises to allow people a safe no-contact place to exercise their pets, as part of this, I am providing hot drinks FOC as a gesture to the community to keep going! So they can enjoy a nice drink while walking with loved ones, and for a moment, forget about the dire state of the world.

Unfortunately due to the actions of this staff member, I was unable to do that and left your store in tears for being spoken to in such a way. These are very trying times for everyone, and human compassion seems to be in short supply currently. It's very disappointing to see that in this instance, Booker representation showed none of this.

Excellent service and choice as always at Warwick . Very friendly , helpful staff especially from operator 121 ( I was too far away to read her name badge !)
Clean and orderly with ample space inside and out for social distancing requirements.

Bookers Telford,I am a disabled customer who cannot walk and due to the pandemic and social distancing was not allowed in the store today with a helper . I was spoken to very rudely by a member a staff at the door claiming that I was holding up other shopping by being their. I felt humiliated and ashamed and never have experienced discrimination like that before. I did not enter the shop . Thank you Bookers for making me feel even worse than I already do! I hope that you are very proud.

I am so disappointed in this company I was doing a shop for the food bank despite being an account holder and telling them I was specifically shopping for the food bank they would not let me in when I finally did the shopping I mistakenly picked up a wrong item despite still being in the packaging and having the receipt they would not allow me to exchange it.
How sad that bookers can’t help people trying to buy for the foodbank in this covid 19 crisis

Not allowed in Stoke branch either. They’re only letting in shop keepers who are ripping off customers by reselling. We have Care Homes but we’re told we can’t shop as it’s ahop owners only. Best not to go there again and their parent company Tesco.

Finally, staff were inhumane.

Absolutely appalling is a let off really....went to the cardiff branch when we Normally shop in cwmbran branch only to be told due to the coronavirus situation people that dont have business in cardiff will not be allowed in....just shocking not to mention the appalling staff🤬🤬🤬🤬

Well done Booker Wholesale xxx
As stated in your ‘wholesale’ business name you’re not a supermarket for people to use as one to do their weekly shop for their family and half the street by what we have witnessed recently.
Thank you from the bottom of my retailers heart for stopping customers abusing their card and unless they are in a business selling and making food and drink, or an organisation caring or providing key work, then they for sure should not be allowed to strip the shelves of items to sit and eat themselves. That’s what Asda is for!!!
This week has been lovely and calm in Shrewsbury branch again, we have been able to get everything we need, safely, plenty of distance and time to allow us shops and care homes to get all we need to provide for a community, not just our greedy selves.
Well done for rejecting plumbers buying chicken wings, hair dressers that are closed stocking up on pizza and chips, a window cleaner with dishwasher tablets and ketchup (god knows) and one of every food item out of chilled. All looking lost and confused because they can’t find anything; clearly never been in the store before or Atleast not in 12 months since the new lay out. I could shop there with my eyes closed.

Thank you Shrewsbury staff, management Steve and Gra, have been outstanding in helping everyone and all Key workers. Staff have masks and gloves and all sorts of sanitiser goodies, I’d like some for my staff but as of yet we can’t get sanitizer when we desperately need it, i’ll keep trying. Social distancing highly respected now there’s calm and control.

Top job long may it continue xxx

Dissapointed to have been the only person entering the facility to have been challenged

The employee who greeted me wearing a Hi-Viz jacket stated in his experince "there are lots of people using other peoples cards pretending to be members"

So I needed to see the manager as I may not be granted access

1 - Clear Acts Of Disscrimination
2 - Employees not observing the social distancing guidlines
3 - Manager ignoring basic CoronaVirus spreading protocol by asking to handle my membership card
4 - Even after 8 years membership, being told I looked like someone who might be using someone elses card to gain access

#BookerCashAndCarry High Wycombe .. thank you for the racial profiling & discrimination experience this morning!

#ItsBeenAWhile

Booker Cash & Carry
High Wycombe
Monday 23rd March 2020
07:45am

We visited the Basingstoke branch today. My wife works for the NHS and at the moment we don’t have much time to shop, when we do it’s all gone due to the selfish. because of the virus the branch opened at 0730 for catering only, until 11am. We explained to the girl my wife works for NHS and we don’t have any time at the moment to shop and she let us in without question. It’s the little things........
Thank you Booker Basingstoke X

Staff are fantastic, service is great at Castleford. I'm never left for long before a member of staff jumps on to the tills. People say it's grim up north but I beg to differ. Always a smile from everyone.

Arrived at Booker (Telford branch) waited at the front desk until the female staff member noticed me eventually, once she did I asked her a simple question politely to be given the answer “NO” I then had to ask why? To which then then gave an explanation, I advised her on my previous visits this had not been the case so she then decided to shout another member of staff over with the statement “do you want to tell this chap, because he doesn’t believe me” very unprofessional and will not ever use them again!

I went to Cowes Isle of Wight store this morning ,as I walked through the door I was confronted by a staff member being shouted at,very very loudly,in front of customers.On asking later who was this aggressive man I was told he was the area manager.One of the first rules of management....you never shout at staff in front of customers.The man at the checkout said"he's in a bad mood this morning".Tough,he should be demoted ASAP

don't bother. unless you own a newsagents the branch that i have just been to has the most aggressive, anti-business jobsworth of a manager that i have ever met.

what a moron. ill take my business elsewhere..

On Monday morning a Booker driver kindly wiped off my car wing mirror and did not stop to leave details.

Luckily he is on CCTV so the police are now working with the shop to obtain the reg- bookers have yet to make any effort in helping me.

I have been ringing Bookers all week. No one has apologised to me. No one has called me back and no one is helping me with the fees to fix my car.

Absolutely disgusting company.