The whole process of meeting and discussing my plans and being advised by Alex, to the actual installation and rectification works on a stove that had been badly fitted by the previous person (not at... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Brilliant service from Alex and his team - Bob, Olaf and Fraser were lovely, hardworking, extremely tidy and, most importantly, did a brilliant job. So glad that we booked them to install our Rais sto... Näytä lisää
Yritys on vastannut
This company is very knowledgeable about wood burning stoves and their spare parts. We have been using Bonk & Co for over 20 years and are always impressed by their excellent service.
Yritys on vastannut
Great layout on shop floor showing many beautiful items to help furnish the home. The items were well sourced and some were locally made - a big plus. Staff welcoming and helpful and, importantly, not... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Bonk & Co
Yrityksen kirjoittama
Wood burning stoves are our passion! We have a great range of products & accessories, a wealth of expertise and offer great customer service. Over the last 40 years, we have been lucky enough to work with some great manufacturers and suppliers, which means now, we can confidently say that we only sell stoves that ‘we know and trust’. We are very proud of the stoves we sell, and are equally proud to say there are some stoves we don’t sell!
STOVES & FIRES HOME & LIFESTYLE KITCHEN OUTDOOR LIVING
Yhteystiedot
8 Harbour Road, IV1 1SY, Inverness, Yhdistynyt kuningaskunta
- 01463 233968
- hello@bonkandco.com
- bonkandco.com
Very poor customer service
I visited the store in mid November and spoke with Sam to enquire about new side and back panels for my Riva Avanti 67 gas fire. I left my contact details.
I eventually got an email back from Sam on 18 December asking for the serial number of my fire, which I replied to immediately.
The next communication was when I emailed Sam on 25 January to ask as to what's happened with my enquiry and to mildly complain about the service.
I got an apologetic email reply on 27 January, and was informed that the parts were now obselete and that "You could possibly try contacting Haworth Heating"!
Not at all impressed.....
27. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonk & Co
Hi Brian,
Thank you for taking the time to leave us a review. We appreciate all feedback, as it helps us to improve our service.
Obviously I've dropped the ball on this one, and I really do apologise for not getting back to you sooner.
I wish you luck finding your parts, and if I can be of any help in the future, please do let me know.
Kind regards,
Sam
Very helpful employees and wonderful…
Very helpful employees and wonderful range of goods in store, always an enjoyable visit
23. tammikuuta 2025
Vastaus yritykseltä Bonk & Co
Hi Daniel,
Great to hear you enjoyed your visit to our showroom so much. We hope you enjoy your purchases, and look forward to welcoming you back to the showroom soon!
Warm wishes,
Bonk & Co
always very helpful and informative.
13. tammikuuta 2025
Vastaus yritykseltä Bonk & Co
Hi Lorraine,
Thank you for leaving us a review, it means a lot to us!
We're delighted to hear you were so pleased with our service. We always aim to give the best possible experience to our customers.
We look forward to seeing you again soon.
Best wishes,
Bonk & Co
Vastaus yritykseltä Bonk & Co
Hi Helen,
Thank you for leaving us a review. We're glad to hear you found what you were looking for. We're always happy to help find replacement parts to keep your stove in tip top condition.
Kind regards,
Bonk & Co
Vastaus yritykseltä Bonk & Co
Hi Guy,
Thank you so much for the wonderful review, it means such a lot to us! We're over the moon to hear you were so pleased with our service!
Looking forward to seeing you again soon,
Bonk & Co
Great layout on shop floor showing many…
Great layout on shop floor showing many beautiful items to help furnish the home. The items were well sourced and some were locally made - a big plus. Staff welcoming and helpful and, importantly, not overbearing allowing time and space to think about what one might purchase (from shelf units to wood burning stoves to table mats etc. A great shopping experience. Warmly recommended…
8. tammikuuta 2025
Vastaus yritykseltä Bonk & Co
Hi Mike,
Thank you kindly for leaving us such a heart warming review, we really appreciate it!
We're very happy to hear you enjoyed your visit to our showroom so much. We work hard to find the loveliest products for our showroom, and there's always something new to discover.
We look forward to seeing you again soon.
Warm wishes,
Bonk & Co
Quirky design top quality ….
The cards I chose perfect for the occasions I have in mind. The cards are beautiful and printed on top quality card. Arrived very promptly from considerate & generous sellers.
13. tammikuuta 2025
Vastaus yritykseltä Bonk & Co
Hi,
Thank you for taking the time to leave us such a lovely review, it means a lot to us!
We're glad you like the cards, and hope they bring their recipients a smile.
Warm regards,
Bonk & Co
Faulty lamp
Having returned a lamp bought pre Christmas due to it having a fault the product was exchanged with no issue and an apology for any inconvenience caused along with a small gift.
Thank you Sam for your excellent customer service.
8. tammikuuta 2025
Super correspondence when I was…
Super correspondence when I was weighing-up the purchase. Fantastic car taken with packaging and shipment. Thanks guys.
11. joulukuuta 2024
Vastaus yritykseltä Bonk & Co
Hi Colin,
Thank you very much for leaving us a review, we really appreciate you taking the time to share your feedback.
We're very happy to hear you were so pleased with our service and your purchase. We're always happy to help!
Warm regards,
Bonk & Co
A very nice shopping experience
A very nice shopping experience, a beautifully laid out shop, especially at Christmases. Kind and helpful staff as always. Highly recommended a visit to Bonk & Co, you won't be disappointed.
23. joulukuuta 2024
Vastaus yritykseltä Bonk & Co
Hi Angela,
Thank you so much for the great review, it was lovely to see you in the showroom again. We do put a lot of work into our showroom displays, (especially at Christmas!) so we're glad to hear you like them!
Wishing you a great 2025,
Bonk & Co
We can't quite believe the speed and…Happy Customer
We can't quite believe the speed and efficiency that made our whole experience a pleasure. We are so happy with our new wood burning stove and should have had one installed years ago. Bonk and Co came highly recommended by friends of ours so there was no reason to try anywhere else. Thank you to all involved.
9. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonk & Co
Hi Gail,
Thank you so much for leaving us such a heart warming review!
It's wonderful to hear you are so pleased with your new stove. We're sure it will be keeping you nice and cosy in the years to come - and especially in this cold weather!
With warm wishes,
Bonk & Co
Vastaus yritykseltä Bonk & Co
Hi Norman,
Thank you for the great review, we appreciate it! It's always lovely to hear that our customers are pleased with their purchase.
Looking forward to seeing you again soon.
Warm regards,
Bonk & Co
Lovely selection of gifts and friendly…
Lovely selection of gifts and friendly staff.
21. joulukuuta 2024
Vastaus yritykseltä Bonk & Co
Hi,
Thanks for the review! We're very happy to hear you liked our selection of gifts. We look forward to seeing you again in the showroom soon.
Best wishes,
Bonk & Co
Really personal service
Really personal service, product posted quickly and as described
21. joulukuuta 2024
Vastaus yritykseltä Bonk & Co
Hi Matt,
Thank you so much for leaving us a review, it really means a lot to us! We're very happy to hear you were so pleased with our service - it's what we aim for.
Best wishes for 2025,
Bonk & Co
Staff always helpful and I always find…
Staff always helpful and I always find what I am looking for.
12. joulukuuta 2024
Vastaus yritykseltä Bonk & Co
Hi,
Thank you for leaving us a review. We're delighted to hear you found what you were looking for. We hope you had a good Christmas and look forward to welcoming you back to the showroom in 2025!
Best wishes,
Bonk & Co
Vastaus yritykseltä Bonk & Co
Hi Charlotte,
Thank you for leaving us a review, we really appreciate it. We hope the companion set is coming in handy!
All the best for 2025,
Bonk & Co
Happy to pass on lots of relevant stove…
Happy to pass on lots of relevant stove parts knowledge and advice despite not being for a large sale.
14. joulukuuta 2024
Vastaus yritykseltä Bonk & Co
Hi,
Thanks for taking the time to leave us a review, we really appreciate it!
We're always happy to discuss any stove related questions and help source parts for your stove, so thanks for the positive feedback!
Best wishes for 2025,
Bonk & Co
Excellent, friendly service
Excellent, friendly service. Great product. Extremely well packaged using repurposed, environmentally friendly packaging. Fast and careful delivery.
Whats not to like?
Thank you!
11. joulukuuta 2024
Vastaus yritykseltä Bonk & Co
Hi John,
Thank you very much for taking the time to leave us a review, we really appreciate it!
We're delighted to hear you like your new Darach shelf and soaps. It's a lovely piece to add to any home. We hope you had a good Christmas and New Year!
Warm wishes,
Bonk & Co
Lovely shop
Lovely shop, helpful and friendly staff, look forward to visiting again soon
3. joulukuuta 2024
Vastaus yritykseltä Bonk & Co
Hi Jo,
Thank you so much for your lovely review. We really appreciate your feedback!
It's great to hear you enjoyed your visit to our showroom so much. We look forward to seeing you again soon.
Wishing you a happy and healthy new year,
Bonk & Co
Pleasant shop to visit.
9. joulukuuta 2024
Vastaus yritykseltä Bonk & Co
Hi Annie,
Thanks for the great feedback. We look forward to welcoming you back to our showroom in 2025.
Best wishes for the new year,
Bonk & Co
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