Hi there,
Thank you so much for taking the time to provide your feedback. We are extremely disappointed to hear that your recent experience did not meet your expectations.
As we're sure you'll understand, at a busy eatery where inquiries and orders are made across different staff members, it is always helpful to communicate your needs with the staff member with whom you are placing your order, as opposed to making a separate inquiry with somebody else.
We can assure you that we are very much a vegan-friendly business, with specific menu items created for vegans that have always been very much enjoyed by our many happy vegan customers.
We do hope that you will reconsider visiting us again, so that we can give you the exceptional experience that you should have enjoyed on your first visit. And, of course, please do reach out if you would like to discuss your experience further, as we would love the opportunity to change your opinion of our cherished family-run business.
Our very best wishes,
Team Bombayish