Blue Horizon Blood Tests Arvostelua 

The test kit took 3 days to get to me. I suspect the blame lies with Royal Mail. Any alternative delivery agent? Once I sent blood sample the turnaround time was 1 working day which was excellent. Thank you.

I can't express how disappointed I am with Blue Horizon Blood Tests. I've noticed some good reviews and can only wonder why I've had such a bad experience. I ordered some blood tests early this year. I then tried to speak to someone but they only communicate via email. I picked my hospital [ nearest one was miles away which was why I wanted to speak to someone ]. But the worst part was on receiving results - or should I say lack of results. All I received was an email giving me an odd code which I have no idea what it means. No blood report, no blood levels just the code and a line saying all is fine [?]. I have spent the last few months trying to get clarity on a) what they tested and b) where's the report? Giving me an obscure mutation code means absolutely nothing to me.

Shocking customer service - the worst I've experienced with any company. One person wrote back [a lady called Rebecca] saying she'd like to understand what the problem is - I had already mentioned my concerns in a detailed email which I then sent her. No response. I also emailed Steve at Team Blue Customer Support. No response.

I don't know if they are governed by any regulatory organisation like MHRA but I'm so appalled I will be taking the matter further.

Guidance was not clear for ordering multiple tests. I had problems trying to book phlebotomy service. After 2 weeks repeatedly reaching out to Blue Horizon I eventually managed to sort it directly with the phlebotomy service themselves.
Blue Horizon don't appear to have a dedicated complaints system and when I raised a complaint they did not appear to care at all about my prolonged and very frustrating experience.

was expecting a much faster service

My second time of using this service. Convenient, email results with fast turnaround, good value. Good customer support.

My experience with Blue Horizon was completely unacceptable. I paid for important test results and had to chase them multiple times before finally receiving them over 10 days late. During this time, they insisted the results had been sent, but provided no real proof (only forwarding a draft, not actual evidence of delivery). Despite claiming to have “taken all necessary steps,” they failed to proactively resend or even notify me that my results were supposedly available until after I chased them.

Their communication felt dismissive, and their excuses (including blaming a lab technical issue) only added to my frustration. Waiting on critical health information while getting the runaround caused serious distress and forced me to delay personal plans. They still haven’t provided proper evidence that the original results email was sent, despite multiple requests.

This service felt unreliable, disorganized, and lacking in basic accountability. I would not recommend Blue Horizon to anyone who values professionalism or peace of mind.

I booked a blood test and received the kit safely, which initially seemed promising. However, I soon discovered that the company only has a very limited number of partner hospitals where you can actually take the test. Unfortunately, none were within a reasonable travelling distance for me.

I contacted the company multiple times via email, explaining that the kit was undamaged and unused, and that I was unable to attend the appointment due to travel constraints. Despite several attempts to get in touch, I received no response whatsoever.

Once you've booked, if anything goes wrong, you're completely on your own. There's no customer support to help resolve issues, no flexibility, and no acknowledgement of your messages. I expected better service from a medical testing provider. I would not recommend using this company unless you're absolutely sure you can attend one of their few locations.

From start to finish great experience

Quick and easy to order. Website great to navigate. Order received in a couple of days sent back and results were ready in a day. Emailed results to me quick and easy. Great service.

Special request for prompt results granted. Quick responses to messages in very pleasant manner.

Nurse for home collection of samples very kind and professional but availability could be better.

Same day results for me , wow , but I did only have a basic blood marker test

I ordered the "Ova, Cysts & Parasites by PCR" test (Lab Code: BH267) from Blue Horizon, which clearly stated that the analysis includes protozoal cysts, worm eggs, and parasites. I paid privately and sent my sample on 26th March 2025.

On 31st March, I received a PDF report — but it only included results for Giardia, Cryptosporidium, and a few bacterial infections. There was no mention whatsoever of ova, cysts, or other parasites as promised in the test description.

I submitted a detailed enquiry through their website contact form on 30th March, but received no confirmation, no response, and no indication that my message was ever received. It appears the form is either broken or ignored — which is unacceptable for any service, let alone one involving private health diagnostics. I was only able to reach someone via website chat, and even then, I received vague replies and promises that someone would "look into it".

Since then, I’ve followed up several times — via chat and email. The issue was supposedly passed to their doctor and the lab. Yet now, over two weeks later, I still have no answers. Just delays and excuses.

This is not what I paid for. I requested a full and specific test and instead received partial results and no support. I will be filing a formal complaint and requesting a full refund.

I strongly advise others to look elsewhere for reliable and transparent testing services.

Update (16 April 2025):

After two weeks of follow-ups, Blue Horizon have finally confirmed that the test I purchased — Ova, Cysts & Parasites by PCR (BH267) — no longer includes the screening for ova, cysts or worm eggs, as originally advertised.

According to their medical director, all labs have quietly moved to PCR-based tests for common pathogens, and this change had not been reflected in their product descriptions. They acknowledged this issue and issued a full refund, which I appreciate.

I am glad they took responsibility in the end, but it should not have taken so much time, effort, and insistence on my part to get basic clarification. I hope future customers benefit from clearer, updated product information.

Your shipping and communication about shipping lacks continuity. I was told my kit would be delivered the next day, and did not show up for two plus days. No ability to track my order, and contacting somone about it proved to be fruitless.

Getting your blood sample yourself at home saves so much time and expense .If you soak your hand in warm water for 10 mins before using the lancet to draw the blood it’s possible to get enough blood to fill the vial without having to stab your finger a second time !
Results are quick, within 2 days this time sent via email.
Excellent service

Excellent service good value

Excellent service, I received my results the day after I posted my sample. Would definitely recommend.

Excellent communication at all times.Quick turn around time to get blood results.