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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

I found Bliss Living whilst on a google search for garden furniture. The website was good and i found all the information i needed so placed the order. Everything went smoothly including the delivery... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Bliss Living's support team (in this instance, Tania) was great. They should be very proud of her. They put the customer first, which isn't always the case nowadays. My order arrived from their suppl... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Since taking delivery of a sofa with the wrong cushions the after sales team are now totally ignoring and communication with me . Not happy 😒

Yritys on vastannut

Saanut 5/5 tähteä

Made an enquiry online regarding the size of a garden set and if they had a furniture cover that would fit. Prompt reply and very helpful. Bought it and delivered within the time scale. Looks beautifu... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Puutarhakalusteet
  2. Huonekalutarvikkeet
  3. Huonekaluliike
  4. Puutarha
  5. Ulkokalusteet

Yrityksen kirjoittama

We are an online family-run business, specialised in high end quality outdoor garden furniture and accessories. We understand how important your garden is, so we have an exclusive range of products that can help you enhance your outdoor living space. Create great moments and make great memories, around family and friends, while enjoying the beauty of Nature.


Yhteystiedot

3,6

Keskitasoinen

TrustScore 3.5/5 tähteä

42 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear Debra,

Thank you for your order! We aim to dispatch our orders between 3/5 working days off season and 10/14 working days during season due to the volumes we work with. Although this is our time frames, please rest assured that we will always aim to get every order delivered as quickly as possible.
You will be contacted (if you haven't yet) by the courier with a delivery slot.

Kind regards,
Tania
Bliss Living

Saanut 1/5 tähteä

Since taking delivery of a sofa with…

Since taking delivery of a sofa with the wrong cushions the after sales team are now totally ignoring and communication with me . Not happy 😒

17. huhtikuuta 2024
Oma-aloitteinen arvostelu
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear John,

We believe you got mixed up with the company name you have bought your item from, as we cannot find any order number under your name or have been contacted by anyone.
However, please send us your order number to support@blissliving.co.uk and we will be more than happy to look at this matter.

Kind regards, Tania
Bliss Living

Dear John,

Although we asked for information regarding the purchase you believe you made from us, two weeks ago, we haven't heard anything back from you. Could you please provide your order nr?

Kind regards, Tania

Saanut 5/5 tähteä

Made an enquiry online regarding the…

Made an enquiry online regarding the size of a garden set and if they had a furniture cover that would fit. Prompt reply and very helpful. Bought it and delivered within the time scale. Looks beautiful in my patio, specially now that the sun is shinning. Thank you.

10. tammikuuta 2024
Oma-aloitteinen arvostelu
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear Sophie,

Thank you for leaving this review. I hope you can enjoy even more of your set now that the days are bigger and warmer.

Kind regards, Tania
Bliss Living

Saanut 5/5 tähteä

Great Customer Service

We received a slightly damaged garden chair with our order and Tania, from Bliss Living's support team, was understanding, friendly and supportive. She quickly contacted the supplier to arrange a replacement and monitored its delivery, keeping us well informed throughout. Often one can experience difficulties in such situations, but this was a refreshing change and commendable.

10. heinäkuuta 2023
Oma-aloitteinen arvostelu
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear Jerry,

I am sorry I have missed this review somehow. I am happy to know that I was able to help with this matter and a replacement chair was sent straight away. I hope you love your set and enjoying it when the sun is shining.

Kind regards, Tania
Bliss Living

Saanut 5/5 tähteä

I am very impressed and happy with the…

I am very impressed and happy with the quality of my chosen set. Competitive prices and great communication received from them. will definitely reccomend this company.

19. helmikuuta 2023
Oma-aloitteinen arvostelu
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear Sophie,

Thank you for taking your time leaving this review.

Kind regards, Tania

Saanut 5/5 tähteä

Our set arrived and we are very pleased…

Our set arrived and we are very pleased with the quality and cost.
Just in time for the weekend :) Thank you.

9. helmikuuta 2023
Oma-aloitteinen arvostelu
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear Mrs Sullivan,

Hope you have been enjoying your garden set. And thank you for this lovely review.

Kind regards, Tania

Saanut 5/5 tähteä

Enquired regarding dimensions of a set

Enquired regarding dimensions of a set. Communication from them was great and prompt. Ordering process was simple & we could use our 10% off voucher. Looks great on our patio.

1. helmikuuta 2023
Oma-aloitteinen arvostelu
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear Chris,

Thank you for reviewing us and our service. We are always happy to help with any questions you might have.
Hope you are enjoying your new set.

Kind regards, Tania

Saanut 5/5 tähteä

First Class Customer Service

Bliss Living's support team (in this instance, Tania) was great. They should be very proud of her. They put the customer first, which isn't always the case nowadays.
My order arrived from their supplier damaged and a replacement was quickly despatched. Sadly this was also damaged. Tania took full responsibiity for resolving the issue and kept me up to date at all times.

7. joulukuuta 2022
Oma-aloitteinen arvostelu
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear Sue,

Thank you for taking your time leaving this review here. I really appreciate your words. Hope to assist you further in a near future.

Kind regards, Tania

Saanut 5/5 tähteä

Lovely product

Helpfull staff. Promptly replied to my enquiries. Happy with my product and service received.

28. lokakuuta 2022
Oma-aloitteinen arvostelu
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear Chantel,

Thank you leaving this review. We really appreciate it. Hope it complements your living room :)

Kind regards, Tania

Saanut 5/5 tähteä

Happy with my purchase

Happy with my purchase.
Sturdy furniture. Beautiful addition to my interior. Good communication with staff.

13. syyskuuta 2022
Oma-aloitteinen arvostelu
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Mr. Parker,

Thank you for this lovely review. Really hope it enhances the beauty of your indoors.

Kind regards, Tania

Saanut 5/5 tähteä

Very pleased with the quality of the…

Very pleased with the quality of the set. Cushions are very comfortable and having an adjustable table is a bonus. Compliments received from family members. :) Brill service.

22. elokuuta 2022
Oma-aloitteinen arvostelu
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear Customer,

Thank you for this review.
I hope you still receive compliments about your new garden set :)

Kind regards, Tania

Saanut 2/5 tähteä

Extremely long delay in delivery

Ordered and fully paid for product in February 2022. They advertised there was to be a delay in delivery until April22. A day before delivery I had an email from Bliss saying it’s going to be delayed further until 29/07/22, only to receive another email yesterday stating it’ll now be delayed until end of November 22! I requested a refund which has been a time consuming fuss to navigate but I have now received. More efficient and sympathetic customer communication is required!

My issue is that you only updated me the day before the item was due for delivery on both occasions.
Yes you did refund me yesterday after I did all the chasing to get it and yes it should be ‘without question’ due to the nature of it. Hence my 2 stars regarding your communication and your response tone to my review highlights your lack of empathy to the customer.

29. heinäkuuta 2022
Oma-aloitteinen arvostelu
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear Ashleigh,

Thank you for your feedback and we are sorry for not being able to serve you this time.

The dates given on items not in stock are estimated and might change.
Those are given by our suppliers and whenever changed, we update our website and notify our customers.

On every occasion that the date changed, we apologised for the inconvenience and offered you the option of a full refund, since the supplier has been delaying the container and we couldn’t guarantee the arrival time.

You have requested a refund yesterday morning and a full refund was issued in the same morning without questions asked.

Kind regards,
Bliss Living

Saanut 5/5 tähteä

Very reliable Company

We are very happy with our new garden furniture!!
Very supportive from the beginning and provide us the best advise to choose our garden set.
Highly recommended Company.

12. heinäkuuta 2022
Oma-aloitteinen arvostelu
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear Andre,

Thank you the the 5 stars review. I am sure the set looks great on your patio.

Kind regards,
Tania

Saanut 5/5 tähteä

Very happy with my sun loungers

Very happy with my sun loungers. Definitely recommend. Great service and product quality.

11. heinäkuuta 2022
Oma-aloitteinen arvostelu
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Mr Perry,

Thank you for taking for time again for leaving us a review.

Hope you are enjoying them and your set often.

Kind regards, Tania

Saanut 5/5 tähteä

Brilliant service

Brilliant service, sent promptly, well packed and great communication throughout, couldn’t ask for more and a beautiful bedside cabinet to boot!

9. heinäkuuta 2022
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear Sarah,

Glad you are happy with your bedside cabinet and happy with the service provided by us.
Many thanks for your purchase.

Kind regards, Tania

Saanut 1/5 tähteä

Hi I just need to be a bit clear about…

Hi I just need to be a bit clear about what actually happened.I ordered this lamp, it arrived I wanted to return it as it did not match the Hill interior’s lamp I had before.Infact it looked a copy of the original one! I called them a nice lady spoke to me and said she will contact hill interiors once she hears from them she will reply back to me.After a week she replied back through an email saying that the lamp will be considered now as second hand and I will get only 50% of the actual cost and that too as a good will gesture! They also said that I have to pay for returns and upon inspection they will decide whether to give me the rest of 50% of the cost or not.This is very unfair! This is all reported in an email.seriously the lamp is over £160 pounds and this is how they treat their customers.Heart broken !

7. heinäkuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Nice quality on the garden set

Nice quality on the garden set. Happy with my purchase.

29. kesäkuuta 2022
Oma-aloitteinen arvostelu
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear Mr. Carter,

I am glad you are happy with your purchase. Thank you for the 5 stars review.

Kind regards,
Tania

Saanut 5/5 tähteä

Ordered online and it was delivered…

Ordered online and it was delivered last week. Can't fault anything. Great quality and comfortable sofa set. We do get lots of compliments :)

26. kesäkuuta 2022
Oma-aloitteinen arvostelu
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear Mr. Morris,

Thank you for taking your time to leave this review.
Enjoy your sofa set.

Kind regards, Tania

Saanut 1/5 tähteä

They are not helpful with returns.They…

They are not helpful with returns.They don’t give 14 day cooling off period, just in case you change your mind.They clearly wrote to me that they will deduct 50% of the price since it is classified as Second Hand now!Also they mentioned that they will inspect the lamp and if there is any fault they will deduct further amount.I am shocked at their response!

23. kesäkuuta 2022
Bliss Living-logo

Vastaus yritykseltä Bliss Living

Dear Raheela,

As we already replied to your previous Trustpilot review with reference to the same issue, our terms and conditions state that any faulty product has a 28 days return policy.
If this was the case, Bliss Living would cover the return costs and respective replacement or full refund.

As you confirmed to us, the product you bought is not faulty, so as per Consumer Rights Act 2015, you are still entitled for a full refund during the first 14 days once you received the product as this was an online purchase.
However, the product must be returned at customer cost and it must be in a unusable condition and in its original packaging.
Once the product is received, we will notify you, inspect the condition and process the refund within 14 days of receiving the product.

Hope this helps to clarify our terms and conditions and the Consumer Rights Act 2015.

Kind regards,
Bliss Living

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